Ford of Franklin

Just One More Thing The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service w The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service was expensive. It would have been great if they had let me know that in advance. More

Excellent in every way The salesman was very helpful and bent over backwards to satisfy our needs. The car that we specified was found at another dealer. We were furnished a The salesman was very helpful and bent over backwards to satisfy our needs. The car that we specified was found at another dealer. We were furnished a near identical car until the new car arrived. More

Service The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for customers.I was really pleased with the service as usual!!!! More

purchased a 2018 ford fusion hybrid purchase a 2018 ford fusion hybrid.. was not rushed worked with me on price. no hassle on my trade in left with a nice car,, purchase a 2018 ford fusion hybrid.. was not rushed worked with me on price. no hassle on my trade in left with a nice car,, More

Great Car Buying Experience Everyone had dealt with at this dealership had a great attitude and was very helpful. Jay did everything I asked him to do and went above and beyond. Everyone had dealt with at this dealership had a great attitude and was very helpful. Jay did everything I asked him to do and went above and beyond. I shot several different dealerships and return to this one because they have the best selection and made it very easy. More

Left Lexus to Come Back to Ford Lincoln of Franklin We have three cars bought and serviced out of this dealership. I am NOT a fan of dealerships, but this one is terrific. Fast, clear service. Helpful. We have three cars bought and serviced out of this dealership. I am NOT a fan of dealerships, but this one is terrific. Fast, clear service. Helpful. Knowledgeable. Convenient. The purchase of the last two cars (within two days of each other!) was fair and simple. Glad to be back home at FL of F. Oh, love the cookies. More

Good service I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a li I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a little disappointed that they didn’t fix the brakes. It might be standard with the other Lincolns but I still think they are too sensitive. More

Repeat customer. I had a great experience with a truck purchase last month and decided that i would buy my next car through the same dealership and sales person. Tammy I had a great experience with a truck purchase last month and decided that i would buy my next car through the same dealership and sales person. Tammy Muse is fantastic! She notified me of a new car that just arrived at the dealership, so I dropped by to check it out on the way home from work. It was exactly what I had been looking for and I was heading home in my new car not much more than an hour later. There is a positive energy throughout the entire place. It is a great environment to do business. More

CJ is great! I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointm I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointment. Needless to say I did not think about scheduling the appointment until I was driving past the dealership after work. I pulled in and was greeting by CJ who was very friendly and was able to get me in that afternoon and get me a Rental Car. I was out of the dealership within 30 minutes! I received text messages of the progress on my car and when it was ready to pick up the next day! Very efficient! More