Ford of Franklin

Outstanding customer satisfaction Not only did we purchase the truck we wanted at the price we wanted, they also were able to offer us a much lower interest rate than expected! We will Not only did we purchase the truck we wanted at the price we wanted, they also were able to offer us a much lower interest rate than expected! We will definitely be sending our friends and family to Franklin Ford Lincoln! More

Great personalized service Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all throug Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all through the process. He even took care of an update on my phone system. The car runs great in all aspects now. Thanks again. More

Franklin Ford Lincoln...5 star dealship! Everyone I met at Franklin Ford Lincoln was courteous, knowledgeable, and helpful. It's always a pleasure working with professionals. I highly recomme Everyone I met at Franklin Ford Lincoln was courteous, knowledgeable, and helpful. It's always a pleasure working with professionals. I highly recommend this dealership. Did I say honest...yes they are! More

Service Dept. I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly t I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly this time and Chris took care of me the instant I pulled into the service bay. I left my truck and was given a ride to my place of employment. He also updated me on the progress of the work and I was able to pick it up by the day’s end. The service is exceptional. More

Polite, professional, great experience I had a very pleasant buying experience at this dealership. I definitely recommend Ryan. He is motivated but still very friendly. Overall quick, great I had a very pleasant buying experience at this dealership. I definitely recommend Ryan. He is motivated but still very friendly. Overall quick, great, professional experience. More

Great communication and attention to detail Ordered a new Navigator and was pleasantly surprised how Rob kept me informed of the status of my order the whole time the vehicle was being produce Ordered a new Navigator and was pleasantly surprised how Rob kept me informed of the status of my order the whole time the vehicle was being produced. Everyone at the dealership was concerned that I got exactly what I wanted and all my questions were answered. More

Excellent customer service Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The ser Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The service reps were both very attentive and truly seemed interested in our satisfaction. We've found our Nashville dealership! More

Awesome service in quick lane Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me when work was finished. More

Great service Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each other. More

service visit and replacing a part on the vehicle Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part that was missing. When I got to the dealership, my car looked like new, and drove the same. Thanks Andrew! More