Ford of Franklin

Under pressure!!! I have a 2017 Explorer and the low tire pressure warning light came on indicating that the right front tire was low. I stopped at a local Firestone s I have a 2017 Explorer and the low tire pressure warning light came on indicating that the right front tire was low. I stopped at a local Firestone store and they were kind enough to put air into that tire but the warning light refused to go out. I was under the impression that I had a faulty sensor so I made an appointment at Franklin Ford (where I had purchased the car just a year ago). Upon pulling into the service garage I was immediately helped and assigned to LOLA BARBERA, a service advisor. She arranged for me to get a loner car while they checked out my vehicle. Turns out, if I had just put the recommended 35# PSI in all 4 tires the light would have gone out. The cost for my stupidity? ZERO. There was no charge for the service time nor the rental car. This is typical of Franklin Ford - good people and good service. More

Excellent Service Great service start to finish. All customer service employees are wonderful. They greet you when they see you. CJ handled my vehicle care this ti Great service start to finish. All customer service employees are wonderful. They greet you when they see you. CJ handled my vehicle care this time. As usual he did a great job. Got me in quickly and out quickly. More

Service is awesome! The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is ex The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is exceptional service! I definitely purchase my next vehicle at this dealership. More

Very Happy Customer I want to thank Jason Givens for going the extra mile to get the vehicle that I wanted. He is an asset to your company. Also a thanks to Jeff Woods I want to thank Jason Givens for going the extra mile to get the vehicle that I wanted. He is an asset to your company. Also a thanks to Jeff Woods for his help. Very professional company and I will highly recommend to anyone. More

Outstanding Service From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! The service man doing the work provided updates. We couldn’t have been more pleased. More

Friendly Team Franklin Ford has an excellent team of professionals. From the time I walked in the door until I drove away in a new Fusion, everyone treated me with Franklin Ford has an excellent team of professionals. From the time I walked in the door until I drove away in a new Fusion, everyone treated me with respect and worked tirelessly to get the deal done. More

Ran powerstroke out of fuel Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle T Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle Tennessee, this business model and staff are by far executing it better than anyone else! Thank you Gina. More

Awesome experience Ryan was very helpful and not pushy at all. He answered all my questions and gave me as much information about the vehicle as possible. He has also f Ryan was very helpful and not pushy at all. He answered all my questions and gave me as much information about the vehicle as possible. He has also followed up with me a few times since I purchased the vehicle to see if I am still satisfied and wanted to know if he could help me with anything. More

Good service They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arr They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arrived More