Ford of Franklin

Efficient, pleasant, accommodating, well executed Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the abso Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the absolute best experience that I have had when purchasing my vehicle. And they continue the experience with their service and hospitality. More

Excellent experience I typically lease my cars and the end of the current lease was approaching. Because of previous experiences at other dealerships that have taken 4 hou I typically lease my cars and the end of the current lease was approaching. Because of previous experiences at other dealerships that have taken 4 hours or more, I have a distinct dislike for the process of turning in a car and leasing a new one. However, Jeff Dawson, the Sales and Leasing Consultant, communicated with me by email prior to my visit to the dealership and had the paperwork ready when I arrived. I checked my watch as I walked in the door and again as I drove off the lot. The entire process was concluded in one hour and twenty minutes. Every person at Ford Lincoln of Franklin was pleasant and Jeff was exceptionally friendly and professional. I would strongly recommend this dealership to anyone. More

Outstanding service! Ford Lincoln of Franklin dealership is the best to buy a vehicle! All the employees are committed to excellent customer service. They did a phenomenal Ford Lincoln of Franklin dealership is the best to buy a vehicle! All the employees are committed to excellent customer service. They did a phenomenal job helping us to buy our new car. Thank you very much. More

Great service even greater people I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. More

Oil change Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy t Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy their jobs. More

Oil Change Service It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt recall fixed and an oil change. During my visit, Lola was proactive and ran my VIN for other recalls and found that there was actually another recall on the doors. This was much appreciated because I did not know about another recall. Lola kept me informed through out the day as to when my vehicle will be ready for pick up. Thanks again for such a great experience. More

Great service from this location. Process was smooth and quick. Would recommend this dealer to anyone searching for a new vehicle. Markus was very thoro service from this location. Process was smooth and quick. Would recommend this dealer to anyone searching for a new vehicle. Markus was very thorough in explaining features of the vehicle. More

Great It was very easy. They got me the car I wanted. I think I should have gotten more for my trade and I'm not sure about the trade in value when we signe It was very easy. They got me the car I wanted. I think I should have gotten more for my trade and I'm not sure about the trade in value when we signed the papers. I believe the price actually went down but overall I good experience. More

Check engine light on My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to c My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to check out my car. She stated there were other appointments, but the earlier I could get there, the better. I left work at 9:15 am and went straight to the dealership. They ran diagnostic on my car, advising my catalytic converter needed to be replaced. They had all the parts and were able to fix my Explorer that day! Great service, great people. Thanks! More

Very good experience. Good experience. Work performed as requested. Justin suggested some service I hadn’t thought about. Got my truck back in a timely manner. I thought Ju Good experience. Work performed as requested. Justin suggested some service I hadn’t thought about. Got my truck back in a timely manner. I thought Justin did a great job. More