Ford of Franklin

Great Service I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. More

Late night, but good experience We came in late on the 31st (had to get off work and live 1.5 hours away). Cody Martin took time to so us numerous cars both online and for test driv We came in late on the 31st (had to get off work and live 1.5 hours away). Cody Martin took time to so us numerous cars both online and for test drives. He answered all of our questions very patiently and found us just what we were looking for. Great salesman, thank you much. More

The service was great. Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and repaired as quickly as possible and we were back on the road. The service writer was David Legg and he was terrific. The staff at dealership was friendly and courteous. More

Very good experience The staff was very professional and friendly enjoyed working with them. I have always bought used cars in the past they made buying a new one easy The staff was very professional and friendly enjoyed working with them. I have always bought used cars in the past they made buying a new one easy More

Bought a 2016 Ford Escape I found a 2016 Ford Escape on the internet and was contacted by Cody. He talked with us for several days until we drove to Franklin on a Saturday. H I found a 2016 Ford Escape on the internet and was contacted by Cody. He talked with us for several days until we drove to Franklin on a Saturday. He had the car waiting for us to look at. I ended up buying a different one but the experience was painless and Cody and Brad were very professional and helped us through the process. I'm very happy with my new car! More

Service The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. More

Recall service on F150. Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done. So I had to bring it back. Staff great and friendly just seems like the technician was overbooked. More

Routine maintenance on 2016 MKX, Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. th Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. they even washed my vehicle before I picked it up! More

MKX buyer in the Bluegrass state Purchased a CPO Lincoln MKX from Franklin Ford Lincoln. First off, it was SO NICE to have a dealer open on Sunday. Serious buyers (who work) tend to Purchased a CPO Lincoln MKX from Franklin Ford Lincoln. First off, it was SO NICE to have a dealer open on Sunday. Serious buyers (who work) tend to shop weekends. Do you know how difficult it is to shop only on Saturday once a week? I first looked in St. Louis on Saturday, then Nashville on Sunday and there Franklin was open and ready to deal. Dave Wade & Rodney Newberry did a great job handling the transaction. It resulted in a cashiers check a couple of days later and Franklin Ford Lincoln even agreed to deliver the vehicle 2.5hrs north to Kentucky. Thanks FFL team! More