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Ford of Franklin

Franklin, TN

4.8
1,278 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,278 reviews

January 18, 2025

Miguel was very helpful and patient when my wife and were looking at buying a car. He helped us find exactly what we wanted and the purchase was simple and painless. We will be back! More

by B. Bobick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 18, 2025

Easiest experience I have ever had a dealership! I inquired about a CPO Aviator and Miguel was my salesperson to help me out. I am from out of state and Miguel was able to help me knock out almost e More

by Wilson Dalton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Ford of Franklin responded

Hi Wilson, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

January 18, 2025

Great experience! Felt very taken care of and not pressured. Process was simple and smooth More

by Fmpriore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergiei Lisai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you for your feedback and take care!

January 18, 2025

Casey was very informative and helpful. He put no pressure on me to buy and was super professional. More

by jbweiner13
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2025

I had the best experience I could’ve asked for thank you! Casey was amazing and very informative! More

by The.spot.barbershop.nashville
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be supportive during your experience here at Ford of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2025

Casey at Ford of Franklin was beyond awesome, he accommodated all of our requests and took care of any concerns or issues we had and was complete professional throughout our car buying purchase we w More

by bradfordsharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2025

From the moment I walked in, Casey was professional, attentive, and incredibly knowledgeable about the cars I was interested in. What stood out most was Casey’s genuine approach. He took the time to lis More

by Acweiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2025

I ordered a 2025 Maverick back in Sept 2024 and Casey helped me Through that process and kept me informed with the order on a monthly basis. Informed me a few weeks in advance it was coming in and advise More

by mikemartino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren in service and marketing
Jan 20, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2025

Summer and the ford of Franklin sold me and my fiancé our first car they were so patient with us made our process so easy! More

by Dom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hi Dom, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 18, 2025

Ford of Franklin and summer made it so easy to purchase my vehicle,easy to work with and very professional More

by Zeek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Ford of Franklin responded

Hi Zeek, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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