Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,294 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,294 reviews
January 25, 2025
Greatest experience I’ve ever had at a dealership! It was so nice working with someone who wasn’t pushy or aggressive with their approach to sales. I would recommend Lexie to any one I know for their It was so nice working with someone who wasn’t pushy or aggressive with their approach to sales. I would recommend Lexie to any one I know for their next vehicle! More
by Alex
Employees Worked With
January 24, 2025
Lexie Sutton was very instrumental in helping me to find the car that I wanted. She was patient with me as I made my decision. And her knowledge of each car was very beneficial to me. All of the staff at L the car that I wanted. She was patient with me as I made my decision. And her knowledge of each car was very beneficial to me. All of the staff at Lincoln of Franklin are amazing. The service department- thank you for always servicing my car with prompt attention. More
by Juliaawillis64
Employees Worked With
January 24, 2025
Miguel was very welcoming from the first interaction. He was very knowledgeable with questions we had about our purchase. We had a great experience purchasing our vehicle. Quick and very efficient ser He was very knowledgeable with questions we had about our purchase. We had a great experience purchasing our vehicle. Quick and very efficient service with a wonderful attitude. Nice work Miguel! More
by eoseira
January 23, 2025
Jason Givens was very accommodating. He gave me a great deal and really listened to what I wanted and needed. He was patient and worked hard to make us a great deal. Highly recommend him He gave me a great deal and really listened to what I wanted and needed. He was patient and worked hard to make us a great deal. Highly recommend him! More
by malloryfroman
Employees Worked With
Other Employees :
Summer Bell, Rahsaan Robinson, Olivia Tipton
January 23, 2025
This team is great to work with and makes the buying process quick and enjoyable. process quick and enjoyable. More
by Jeff.Alexander8
Employees Worked With
January 22, 2025
Miguel provided outstanding service in that he answered all my questions, and responded to my inquiries in an expeditious manner. all my questions, and responded to my inquiries in an expeditious manner. More
by Jbranded
Employees Worked With
January 21, 2025
My entire experience at Ford of Franklin was excellent. My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he cont My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he continued to help as I added optional items to my vehicle. The finance manager made the purchase process incredibly easy and quick. I highly highly recommend Ford of Franklin. 10/10 More
by Daniel.spence
Employees Worked With
January 21, 2025
Cody was personable and helpful and he was honest. He was easy to work with, and he was friendly. I got the deal I was hoping for and my car is beautiful! My overall experience was excellent because o He was easy to work with, and he was friendly. I got the deal I was hoping for and my car is beautiful! My overall experience was excellent because of Cody and because of the Ford dealership in Franklin! More
by amandacarsonriley
Employees Worked With
