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Ford of Franklin
Franklin, TN
1,279 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,279 reviews
April 15, 2019
Tired of being jerked around Poor, if existing communication. These people have no idea who is doing what, when something needs to be done, slow in everything they do. The finance Poor, if existing communication. These people have no idea who is doing what, when something needs to be done, slow in everything they do. The finance person was quick and seemed to be the most capable of all. I will never deal with this hellish part Franklin again. Bad "deal"ership. Really bad. More
by upsetnow
Employees Worked With
. ., . .
April 08, 2019
Awesome Couldn't have asked for a better experience. They worked with me to get exactly what I wanted and in my price range. Everybody was friendly. Ford Linc Couldn't have asked for a better experience. They worked with me to get exactly what I wanted and in my price range. Everybody was friendly. Ford Lincoln of Franklin will treat you right. More
by Eric814
Employees Worked With
Charles Taylor, Hunter Stinson
April 02, 2019
Amazing dealership! Everyone was great. They put me into a new Ford Fusion. It’s was quick and easy and I was able to get exactly what I wanted. I will always shop at for Everyone was great. They put me into a new Ford Fusion. It’s was quick and easy and I was able to get exactly what I wanted. I will always shop at ford of franklin. Lora and Jordan were Awesome. I was able to text Lora anytime I had a question and she responded right away. Jordan was so helpful and a big part of why my expirence was so great. More
by Caslush14
April 01, 2019
Great to work with! My experience with everyone at the dealership was great. My salesperson Jordan Kelley was awesome, he was very patient with me, kept in mind exactly My experience with everyone at the dealership was great. My salesperson Jordan Kelley was awesome, he was very patient with me, kept in mind exactly what I was looking for and called me when he got it! I would definitely recommend this dealership! More
by Vickylfig
Employees Worked With
March 31, 2019
F350 Oil Leak Chris was able to have the diesel tech look at my F350 right away. Dye was add to oil crankcase to view at a later visit. Andrew great job on Quick Chris was able to have the diesel tech look at my F350 right away. Dye was add to oil crankcase to view at a later visit. Andrew great job on Quick lane service four wheel balance is perfect ride is great. Thank you, More
by hobie772
Employees Worked With
Andrew, Chris Eisenhauer
March 29, 2019
LIARS I expect to be lied to at dealerships.. but to arm me with your “actual sticker” online - which was $58,800 - now its an almost 4 year old used car an I expect to be lied to at dealerships.. but to arm me with your “actual sticker” online - which was $58,800 - now its an almost 4 year old used car and you have the AUDACITY to demand $54,990? Then tell me you have too much in the car to come down in price? So, Ford sells its cars to you to make 5% at msrp? The sales people suck and the sales manager I worked with was worse - what a set of brass ones. Thank God for the power of social media. With a couple of posts I can tell 120,000 or so people about these liars that just want to rip people off. Joke. More
by DontBuyAtFranklinFord
Employees Worked With
All of them
March 28, 2019
Turn In Leased Vehicle Our sales person, Jeff Dawson, met us exactly on time and did a super job with outfitting us in a new vehicle via the Ford lease program. He was very Our sales person, Jeff Dawson, met us exactly on time and did a super job with outfitting us in a new vehicle via the Ford lease program. He was very diligent and understanding in finding a vehicle with the features that met out needs! More
by hickchick
Employees Worked With
Other Employees :
The gentleman in finance who did our paper work did a great job as well; however, I do not recall his name., Wesley Evans
March 28, 2019
Good Service Everyone was friendly and willing to make the experience better. Called later on to make sure everything was going ok with my new purchase and asked i Everyone was friendly and willing to make the experience better. Called later on to make sure everything was going ok with my new purchase and asked if I needed anything. More
by kard
March 24, 2019
Easy, convenient service Brought my car in for a tire repair and 30k service. I called on a Saturday morning and within minutes had a quote.texted to me. I dropped my car off Brought my car in for a tire repair and 30k service. I called on a Saturday morning and within minutes had a quote.texted to me. I dropped my car off at the dealership at 1145 and was driving away in my free rental 15 min later. I received a call a few hours later. Eric was very nice and efficient with drop off, pickup, and paperwork. More
by Robin123
Employees Worked With
Eric in service, . .
March 22, 2019
Great service. Very professional. The staff involved in my service were courteous and very professional. I was given a time for completion and they were exactly correct on finishing. The staff involved in my service were courteous and very professional. I was given a time for completion and they were exactly correct on finishing. Ckeckout was smooth and organized. More
by Whitley, Ed 10143
Employees Worked With
Chris Eisenhauer
