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Ford of Franklin

Franklin, TN

4.8
1,280 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,280 reviews

May 30, 2019

Excellent Service! Ray Taylor and Ford Franklin were great to work with from the very start. Not pushy and true to his word on our deal. Very easy to work with and we we More

by Jennifer S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Jun 02, 2019 -

Ford of Franklin responded

Jennifer, we are glad we could help! We hope to see you soon!

May 28, 2019

Great buying experience 5 stars for an awesome experience. I am almost 50 years old and I have never been to such a friendly deslership. Ryan Foster, my salesman, was very kn More

by Jaybird14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracie Hamilton, Ryan Foster
May 30, 2019 -

Ford of Franklin responded

Congratulations on your new vehicle! We're happy to hear Ryan was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Ford Lincoln of Franklin

May 27, 2019

New car Went to dealership early and Brian was there and we looked and he helped me get the car I needed and didnt expect to get a new car but my new Fiesta i More

by JudyLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Warren
May 28, 2019 -

Ford of Franklin responded

Congratulations on your new car, Judy. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last. Take care.

May 26, 2019

What a dealership From the time we stepped on the lot everyone went above and beyond to help us. I'm 55 and bought a few cars. This dealership is by far the Best More

by SFlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Morgan, Lora Resha, Ray Taylor
May 27, 2019 -

Ford of Franklin responded

Sflynn, we're thrilled to hear about your wonderful experience with us. Here at Ford Lincoln of Franklin we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

May 22, 2019

Great service Worked with tre he was a great help in finding the best deal on a new car and a great price as well highly recommend going to see him!! More

by Mike norman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dontre Worlds
May 23, 2019 -

Ford of Franklin responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience.

May 20, 2019

Very enjoyable buying experience. My buying/trading experience was enjoyable. All the people at the dealership were extremely friendly and helpful. We told them we had an event to get More

by Lefty14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Stinson sold my wife a Lincoln Navigator on Friday and then I bought a Ford F-150 from him on Saturday. , Chris Wojnar, Hunter Stinson
May 22, 2019 -

Ford of Franklin responded

Thank you for the wonderful feedback about your experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 20, 2019

Simple Easy Process I am in the midst of buying a car for me and my wife... The process at Ford Lincoln in Franklin was simple and fair. There wasn't the typical cat an More

by Joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Ford of Franklin responded

Hello Joel, thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with Jeff and our team. If there is anything further that we may do to assist you or your wife, please do not hesitate to reach out!

May 16, 2019

Gabby Lincoln of Franklin provided an amazing service. Jeff Dawson and Ish Saddler did an amazing job in making sure my needs were met. Mr. Dawson is a grea More

by Gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ish Saddler
May 20, 2019 -

Ford of Franklin responded

Gabby, thank you for your great feedback! Our team here at Ford Lincoln of Franklin sets a high standard of excellent customer service and we're glad to hear your experience reflected this. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 08, 2019

Jordan was great. Jordan made the process so simple for us. I was picky about what I wanted and was very patient with us and our screaming baby. Such a nice guy, would More

by lizadams123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Morgan
May 09, 2019 -

Ford of Franklin responded

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

May 07, 2019

Amazing and friendly people. Everyone was super helpful and friendly. Charles got me in exactly what I wanted and they all helped to make sure I got the payments I needed as well. More

by Jessica13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Taylor, Ish Saddler
May 07, 2019 -

Ford of Franklin responded

Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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