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Ford of Franklin
Franklin, TN
1,294 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,294 reviews
January 26, 2025
Casey was awesome. Helpful and kind Smooth process through the whole deal He handled everything for us with excellence Helpful and kind Smooth process through the whole deal He handled everything for us with excellence More
by MSH
Employees Worked With
January 26, 2025
Casey was nothing but professional. I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with i I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with it and Casey’s approach with selling it to me was NOT pushy at all. He’s great. More
by tarynsneed
Employees Worked With
January 25, 2025
Lexie Sutton was amazing! She was very knowledgeable in the cars I had in mind and genuinely wanted me to find the car that I needed. Lexie was so informative and accommodatin She was very knowledgeable in the cars I had in mind and genuinely wanted me to find the car that I needed. Lexie was so informative and accommodating. Love my car and so happy to had done service with Lexie and Ford’ Thanks guys! Definitely recommend. More
by Helena
Employees Worked With
January 25, 2025
Lexie was so sweet and helpful. Dena was wonderful! I would definitely recommend to anyone looking for a new car. Dena was wonderful! I would definitely recommend to anyone looking for a new car. More
by Angie
January 25, 2025
If you’re looking for a sales professional who is genuine, knowledgeable, and all around there for you and only you, Lexie is your person!! genuine, knowledgeable, and all around there for you and only you, Lexie is your person!! More
by Rodney
Employees Worked With
January 25, 2025
I had such an amazing experience working with Lexie! She was incredibly knowledgeable, professional, and made the whole car-buying process stress-free. She answered all of my questions with patience, an She was incredibly knowledgeable, professional, and made the whole car-buying process stress-free. She answered all of my questions with patience, and never made me feel pressured to make a decision. Her genuine personality and attention to detail are amazing. I would highly recommend Lexie to anyone looking for a car! More
by Haleigh
Employees Worked With
January 25, 2025
I purchased a new Lincoln in December. My salesperson,Jeff, was very knowledgeable and helpful. The whole buying process at Lincoln of Franklin was very smooth. My salesperson,Jeff, was very knowledgeable and helpful. The whole buying process at Lincoln of Franklin was very smooth. More
by ss
Employees Worked With
January 25, 2025
Lexie was very helpful and made sure that we got the best deal. Definitely recommend her. deal. Definitely recommend her. More
by Nai
Employees Worked With
January 25, 2025
This is my second truck from this dealership and this salesman. I have been treated great on the first deal even with issues I had mechanically with the truck. I hope it is the same with this truck. It s salesman. I have been treated great on the first deal even with issues I had mechanically with the truck. I hope it is the same with this truck. It seems that most issues are transmission related. Which I should not be having if only 30k miles on a truck. So so far the dealership has been great. More
by osler78
Employees Worked With
