Ford of Franklin

Helpful sales and service people! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! More

Recoat paint protection When I bought the car new I had a paint protection coating applied. Less than 6 months after buying the car it was involved in an accident that great When I bought the car new I had a paint protection coating applied. Less than 6 months after buying the car it was involved in an accident that greatly damaged the right side. After the damage was repaired I wanted the paint protection re-applied. I brought the car to Ford Lincoln of Franklin's body shop to do the reapply. They did the job in the morning at no additional charge then (at my request) sent the car to the Quick Lane for an oil change. I delivered the car at 7am and they had both jobs completed before 2pm. Very good work. More

Excellent customer service Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck a Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck at this dealership. Thanks for the courtesy ride! More

Very Helpful and knowledgeable! Stephen was kind, attentive and remembered specifically what are specifics were. No pushy sales tactics and only showed us other cars when asked. woul Stephen was kind, attentive and remembered specifically what are specifics were. No pushy sales tactics and only showed us other cars when asked. would happily work with him again! More

I was very pleased. Got a better price than I was expecting. Honest, courteous and friendly. Got the service done in less time than estimated. expecting. Honest, courteous and friendly. Got the service done in less time than estimated. More

Great Service Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being done and a timeline. Great group of guys. More

It's been a great experience with this dealer. They It's been a great experience with this dealer. They epitomize the true customer service and make sure their customer gets good deal and help through It's been a great experience with this dealer. They epitomize the true customer service and make sure their customer gets good deal and help through the process. Special mention is Patrick Fox and Jim Morgan. Thanks More

Car Buyer If your searching for a dealership that will leave you stress free during your searching, negotiating and driving out the door you need to look no fur If your searching for a dealership that will leave you stress free during your searching, negotiating and driving out the door you need to look no further then Ford Lincoln of Franklin. More

New Aviator!! Everyone at the dealership was great. Stephen, Markus, and Ish were amazing!! They were able to locate a new Aviator with all of the features that w Everyone at the dealership was great. Stephen, Markus, and Ish were amazing!! They were able to locate a new Aviator with all of the features that we wanted at another dealership and had it for us within 2 days. As it turned out there were some issues with the car, none of which were Lincoln of Franklin's fault, but they were able to resolve all of them to our satisfaction. We look forward to working with them and love, love, love our new Aviator. More

Very courteous and friendly. Quick turnaround. Never before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fe before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fee. Thankfully, due to warranty, issues, that was not the case this time. More