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Ford of Franklin
Franklin, TN
1,281 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,281 reviews
January 17, 2020
We had a great experience at Ford Lincoln of Franklin, Stephen was really helpful and definitely wanted to make sure we saw and test drove the vehicle we were interested in. The best part is that there wa Stephen was really helpful and definitely wanted to make sure we saw and test drove the vehicle we were interested in. The best part is that there wasn’t any pressure to sell us a vehicle, we appreciate that. Overall it was a great experience buying with them. More
by vortiz_hn
Employees Worked With
Brad Morgan, Stephen Farrar
January 10, 2020
Service on air bag recall for my 2011 Ranger The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was comple The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was completed in a very timely 70 minutes. More
by charles.coffey
Employees Worked With
Chris Eisenhauer
January 07, 2020
Great Experience. Very accommodating. The sales representative I work with was very accommodating. I was always able to get ahold of him and he had very timely responses. Even after left The sales representative I work with was very accommodating. I was always able to get ahold of him and he had very timely responses. Even after left the dealership the first time and thought we weren't going to make a deal, he kept working on his own without me pushing and found a great price we all agreed upon. He has remained available for any questions I have had post sale. More
by mattjenkins81
Employees Worked With
Stephen Farrar
January 07, 2020
This dealership provided exceptional service. Jeff Dawson listened to what I wanted and made it happen! I would highly recommend them for purchasing a vehicle! Dawson listened to what I wanted and made it happen! I would highly recommend them for purchasing a vehicle! More
by selenamiles42
January 07, 2020
My husband and I went into Ford Lincoln on 1/2/2020 not really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite he helped us find a vehicle along with Jordan help also which was very nice also and we love our vehicle I highly recommend Ford Lincoln to anyone Thanks guys More
by Sdmccutchen
December 31, 2019
This is a great service department who provide very fast service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. More
by Bugleman
Employees Worked With
Justin Bailey Bailey
December 30, 2019
Excellent service and staff!! Answered all of my questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality service and staff! More
by sapphire04
Employees Worked With
George McClellan
December 27, 2019
If you value service after the sale this is where you buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got ther buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got there service. More
by Ed395
Employees Worked With
Erik from service department
December 17, 2019
Great purchase experience My salesman was Ric Domenico and was really helpful in securing pricing that I requested. I would highly recommend anyone looking for a new or used v My salesman was Ric Domenico and was really helpful in securing pricing that I requested. I would highly recommend anyone looking for a new or used vehicle call him. More
by bobharbison
Employees Worked With
Ric Domenico
December 16, 2019
The Best Dealership Around! The customer service and sales teams here are great! I refuse to go anywhere else. They go above and beyond and put up with me, so that is saying some The customer service and sales teams here are great! I refuse to go anywhere else. They go above and beyond and put up with me, so that is saying something. This is truly one of the few business in the area that I have experienced the best customer service. Charles and Ish worked hard and definitely have a satisfied customer. Both Quick Lane and regular service departments are awesome! They get it done and are efficient. More
by C.K. Nashville
Employees Worked With
Charles Taylor, Ish Saddler
