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Ford of Franklin
Franklin, TN
1,281 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,281 reviews
May 21, 2020
Everyone was very nice. We drove 6 hours from another state to purchase a vehicle. Stephen made sure everything was ready when we arrived. There were no surprises, which was great. Very easy to deal with state to purchase a vehicle. Stephen made sure everything was ready when we arrived. There were no surprises, which was great. Very easy to deal with. More
by heorowearde
Employees Worked With
Stephen Farrar
May 20, 2020
Recall on Ford Edge brake booster Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by anot Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by another dealer.Sad More
by DLST4
Employees Worked With
Do not remember Service managers name.
May 19, 2020
Service The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me whi The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me which was out of stock. That was taken care of as well. More
by jackiewerblun
Employees Worked With
Tanner
May 16, 2020
My son bought me a Lincoln and I was quite impressed with the service we received from Tucker and Jeff at Ford Lincoln of Franklin. Tucker was not pushy and took the time to understand the features I was loo the service we received from Tucker and Jeff at Ford Lincoln of Franklin. Tucker was not pushy and took the time to understand the features I was looking for and pointed out the cars and features that met my needs. He was very accommodating and helped us feel comfortable in the car buying process. Thank you Ford Lincoln! I would definitely recommend this dealership! More
by TP
May 06, 2020
Thanks everyone for the good deal and helpful. keep it up. i was so happy with the service even though with Covid 19 we done so quickly by keeping our social distance. up. i was so happy with the service even though with Covid 19 we done so quickly by keeping our social distance. More
by saimone90
Employees Worked With
May 01, 2020
Process to make purchase from Ford Lincoln of Franklin in this crazy Covid times was crazy easy and painless. I would support them again on a future purchase this crazy Covid times was crazy easy and painless. I would support them again on a future purchase More
by Jason
Employees Worked With
Phillip was 5 star, Brad Morgan
April 27, 2020
My salesman is awesome! He's worked especially hard to ensure my post-purchase experience has been even better than actually buying the vehicle was. ensure my post-purchase experience has been even better than actually buying the vehicle was. More
by R. Mitchell
Employees Worked With
Stephen Farrar
April 24, 2020
Friendly employees and nice dealership! Stephen was nice and efficient while helping me obtain a good deal on a used Ford Expedition. I feel like he went above his normal sales duties to ass Stephen was nice and efficient while helping me obtain a good deal on a used Ford Expedition. I feel like he went above his normal sales duties to assist with our SUV purchase. Everyone else was nice as well. Thank you all! More
by Bill Johnson
Employees Worked With
Stephen Farrar
April 11, 2020
Ford Lincoln of Franklin is truly exceptional!! I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. More
by evance
Employees Worked With
Krista Way
March 28, 2020
It was a nice establishment. Everyone there was helpfull, The team that helped me were fantastic and they made car buying simple.. thanks for such a great team👍 The team that helped me were fantastic and they made car buying simple.. thanks for such a great team👍 More
by edie342000
Employees Worked With
Ric, Andre, Ray Taylor, Stephen Farrar
