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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,277 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,277 reviews

January 25, 2025

This is my second truck from this dealership and this salesman. I have been treated great on the first deal even with issues I had mechanically with the truck. I hope it is the same with this truck. It s More

by osler78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 25, 2025

Lexie Sutton was amazing! She was very knowledgeable in the cars I had in mind and genuinely wanted me to find the car that I needed. Lexie was so informative and accommodatin More

by Helena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Ford of Franklin responded

Helena, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 25, 2025

Rahsaan was such a pleasure to work with! He was incredibly professional and patient with me in making sure I got the vehicle I wanted. More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahsaan Robinson
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Jan 27, 2025 -

Ford of Franklin responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2025

Greatest experience I’ve ever had at a dealership! It was so nice working with someone who wasn’t pushy or aggressive with their approach to sales. I would recommend Lexie to any one I know for their More

by Alex
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 24, 2025

Lexie Sutton was very instrumental in helping me to find the car that I wanted. She was patient with me as I made my decision. And her knowledge of each car was very beneficial to me. All of the staff at L More

by Juliaawillis64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Ford of Franklin!

January 24, 2025

Miguel was very welcoming from the first interaction. He was very knowledgeable with questions we had about our purchase. We had a great experience purchasing our vehicle. Quick and very efficient ser More

by eoseira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Hanes
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Jan 31, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 24, 2025

Ben Rhett is an excellent sales professional focused on meeting the needs of his clients. More

by jwrownd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 23, 2025

This team is great to work with and makes the buying process quick and enjoyable. More

by Jeff.Alexander8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Ford of Franklin responded

Jeff, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 23, 2025

Jason Givens was very accommodating. He gave me a great deal and really listened to what I wanted and needed. He was patient and worked hard to make us a great deal. Highly recommend him More

by malloryfroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Summer Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Bruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayaz Superman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rahsaan Robinson, Olivia Tipton
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Jan 24, 2025 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 23, 2025

Very pleased with the vehicle we recently purchased from Ben and the team over at Lincoln. More

by natereed73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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