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Ford of Franklin
Franklin, TN
1,282 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,282 reviews
November 07, 2020
Thank you for always being so kind and helpful when I bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. More
by Kferagen
Employees Worked With
Glenn, Chris Eisenhauer
November 03, 2020
Went for an oil change and George was extremely helpful. He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary More
by Crappieman4462
Employees Worked With
George in the service dept.
November 02, 2020
Stephen Farrar assisted me in purchasing my first car! He really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I loved my car! Highly recommend. More
by adehosea
Employees Worked With
Stephen Farrar
November 01, 2020
Chris E in the service dept was really great, helped me get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. More
by Jenna_c16
Employees Worked With
Chris Eisenhauer
November 01, 2020
Charles in service was great. I didn’t buy the truck there so I wasn’t sure how I would be treated, but it seemed not to make a difference there so I wasn’t sure how I would be treated, but it seemed not to make a difference More
by cfbarnes
Employees Worked With
He is in service, name is Charles and a white guy.
October 31, 2020
Excellent dealership, Wonderful Experience!!! Stephen Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. Farrar in the sales department is the best to work with. I would not hesitate to buy form here again. More
by Steve B
Employees Worked With
Stephen Farrar
October 26, 2020
Ford Lincoln of Franklin did a great job servicing my 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. More
by jaychar
Employees Worked With
Glen
October 15, 2020
I had a great experience buying a used vehicle through Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. Stephen. Very helpful and friendly. He made the whole process easy and has been very easy to get in touch with. More
by Cmmockbee
Employees Worked With
Stephen Farrar
October 09, 2020
Stephen was friendly and easy to work with. Had an issue with my keys and he helped me get them fixed quickly. Would definitely come see him again! with my keys and he helped me get them fixed quickly. Would definitely come see him again! More
by tgoodie
Employees Worked With
Ryan Doughty, Ish Saddler, Stephen Farrar
October 09, 2020
Excellent customer service. Very thorough in their work on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Hig on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Highly recommend. More
by TR
Employees Worked With
Tanner
