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Ford of Franklin
Franklin, TN
1,294 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,294 reviews
February 08, 2025
Thank you Lexie great experience buying my last truck she was very patient and made sure I got the deal I asked for was very patient and made sure I got the deal I asked for More
by GM
Employees Worked With
February 07, 2025
I had mixed experiences with this dealership. They were very eager to get me on the lot and were very willing to work with me on getting the vehicle price within my budget. The issues came after They were very eager to get me on the lot and were very willing to work with me on getting the vehicle price within my budget. The issues came after we sat down to finalize the paperwork in the finance office. We were informed we were not able to legally leave the dealership without providing proof of insurance on the new vehicle. Which was not legally required. After a conversation with my insurance representative they were informed of the law. Once we had finalized paperwork and moved our belongings to our new vehicle we were stopped by our sales representative and yet again they tried to detain us. A manager came out to the vehicle and confirmed that we were allowed to leave and that his staff was wrong. We did not arrive with our title and thus we put a $250 deposit in the promise to send our title from our previous vehicle. After overnighting our title I checked in 3 days later and was told that the deposit refund had been processed that morning. I waited 1 week before calling a manager and confirming the transaction had been processed. The sales representative had lied to me about the transaction being processed the week prior. I would not take my business back to this dealer. More
by miller.tj.1991
Employees Worked With
Michael Brunson, Summer Bell
February 06, 2025
Lexie was great to work with! Low pressure but was great with following up to check if we had any questions. She also answered questions for me after the dealership was closed. Hi Low pressure but was great with following up to check if we had any questions. She also answered questions for me after the dealership was closed. Highly recommend working with her to find your next car. More
by Elizabethcdoughty
Employees Worked With
February 04, 2025
I had a wonderful experience. Casey was great to work with. I will go back in the future Casey was great to work with. I will go back in the future More
by delisaobrien
Employees Worked With
February 03, 2025
We are really happy with our experience at Franklin Ford Lincoln. The service department is great at keeping you informed and up to date on what is needed. Lincoln. The service department is great at keeping you informed and up to date on what is needed. More
by jeffreywrate
February 03, 2025
Friendly service in a convenient location. The staff was knowledgeable and helpful. Clean and comfortable showroom The staff was knowledgeable and helpful. Clean and comfortable showroom More
by Daryl.nichols
February 02, 2025
All personnel were very professional. Bought truck for my grandson and Lexi was very helpful with everything. He really liked her and the care that she showed for him. Will deal with you Bought truck for my grandson and Lexi was very helpful with everything. He really liked her and the care that she showed for him. Will deal with you again when my next grandchild is ready for me to buy their vehicle. More
by Jctinney
Employees Worked With
February 01, 2025
Lexi was amazing to work with and made the entire process so smooth! We will definitely be back for our next car! so smooth! We will definitely be back for our next car! More
by kati.wooten
February 01, 2025
This was the best car buying experience I’ve ever had. Lexie made the experience very easy. Lexie made the experience very easy. More
by Nancy
