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Ford of Franklin
Franklin, TN
1,305 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,305 reviews
February 18, 2025
I would highly recommend Ford Of Franklin and Cody Brown. ! Cody was incredibly helpful and did everything he possibly could to make this deal as easy as possible. ! Cody was incredibly helpful and did everything he possibly could to make this deal as easy as possible. More
by Momof3
February 18, 2025
Courteous and responsive service. The rear window wiper didn’t work correctly but I have been assured they will take care of it when I bring it to them. The rear window wiper didn’t work correctly but I have been assured they will take care of it when I bring it to them. More
by Berryman
February 15, 2025
Me and my wife was very welcome when we arrived at the dealership. Micheal Cheatham Our salesman was very helpful in getting the truck we wanted and took time with us. dealership. Micheal Cheatham Our salesman was very helpful in getting the truck we wanted and took time with us. More
by Rproctor820
February 15, 2025
Mr. Casey Shelton answered the phone and I was calling about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that matched. He sent me a link with multiple picture angles of the vehicle, current mileage, vehicle specs etc. Speaking with Mr. Shelton and the information provided, I felt very confident in investing $1,000 down payment by phone to help secure the purchase. More
by jadajadamansell1
February 12, 2025
We inquired online about a vehicle and Summer responded very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehic very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehicle test drives for us to hone in on the right one. Summer was supportive of our process and ensured everything went as we wanted. Overall good experience and I would recommend anyone to use Summer and Franklin Ford for your next vehicle purchase. More
by jhayesj
February 10, 2025
The one and only dealership in franklin with a top tier person named Miguel Villanueva person named Miguel Villanueva More
by diegov00
Employees Worked With
February 09, 2025
Miguel was awesome to work with; he made getting a new car exciting and stress free! He and Mike stayed almost an hour after closing to go over different buying options with me so that I could be confiden car exciting and stress free! He and Mike stayed almost an hour after closing to go over different buying options with me so that I could be confident in the deal. I highly recommend Ford Lincoln of Franklin. More
by Adpizzino
February 09, 2025
Zakary was so much help with finding me a new car! He was patient and very encouraging through the process. I would recommend Ford of Franklin He was patient and very encouraging through the process. I would recommend Ford of Franklin More
by baileemcewen18
Employees Worked With
Zakary McEwen
