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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,293 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,293 reviews

February 18, 2025

Courteous and responsive service. The rear window wiper didn’t work correctly but I have been assured they will take care of it when I bring it to them. More

by Berryman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in finance
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Feb 21, 2025 -

Ford of Franklin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 15, 2025

Me and my wife was very welcome when we arrived at the dealership. Micheal Cheatham Our salesman was very helpful in getting the truck we wanted and took time with us. More

by Rproctor820
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Cheatham this was our salesman
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Feb 18, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 15, 2025

Mr. Casey Shelton answered the phone and I was calling about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that More

by jadajadamansell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Hanes
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Feb 18, 2025 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 12, 2025

We inquired online about a vehicle and Summer responded very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehic More

by jhayesj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer Bell
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Feb 17, 2025 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

February 10, 2025

The one and only dealership in franklin with a top tier person named Miguel Villanueva More

by diegov00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

February 10, 2025

Ben is very knowledgeable and patient. He walked us through all the options and was great throughout the entire process. More

by kerenber
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

February 09, 2025

Miguel was awesome to work with; he made getting a new car exciting and stress free! He and Mike stayed almost an hour after closing to go over different buying options with me so that I could be confiden More

by Adpizzino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike - 5 stars
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Feb 12, 2025 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 09, 2025

Zakary was so much help with finding me a new car! He was patient and very encouraging through the process. I would recommend Ford of Franklin More

by baileemcewen18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakary McEwen
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Feb 12, 2025 -

Ford of Franklin responded

Hello, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

February 08, 2025

Hands down was the best dealership to work with. Summer was amazing and very helpful through the entire process. More

by Hannah Gleaves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
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Feb 12, 2025 -

Ford of Franklin responded

Hello Hannah, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2025

Thank you Lexie great experience buying my last truck she was very patient and made sure I got the deal I asked for More

by GM
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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