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Ford of Franklin
Franklin, TN
1,272 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,272 reviews
January 30, 2025
Excellent Experience Communication was Awesome You can see the Truest Caring Experience from The Entire Used Vehicle Team !!!! can see the Truest Caring Experience from The Entire Used Vehicle Team !!!! More
by Brad Wilson
January 30, 2025
Typical dealership that isn't concerned about the customer and only what is good for them. Tried to tach on random fees during the sale and finance process in the hopes you aren't paying attention. H customer and only what is good for them. Tried to tach on random fees during the sale and finance process in the hopes you aren't paying attention. Had to fight for things that were agreed upon in the deal that i was told they would take care of and then tried to make it my responsibility. Little to no followup when asking questions or seeking resolution. Still waiting on a response about something that came up post sale regarding the 45 day warranty. More
by Avsfantrd
Employees Worked With
January 29, 2025
Had the privilege of purchasing a new vehicle from Franklin Ford. Our sales person Zach, was very helpful, he was extremely nice, polite and made sure we had all we needed Franklin Ford. Our sales person Zach, was very helpful, he was extremely nice, polite and made sure we had all we needed More
by tewallace64
Employees Worked With
January 29, 2025
Cody and Jason were amazing to deal with. The service at the dealership was great. Buy from them!! The service at the dealership was great. Buy from them!! More
by bdmykal29
Employees Worked With
January 28, 2025
Lexie was extremely professional + helpful in selling my Ford. A great experience to work with her! Thanks Lexie! Ford. A great experience to work with her! Thanks Lexie! More
by akvn
Employees Worked With
January 28, 2025
Lexie made the buying process easy for us. She answered all our questions and seamlessly transitioned us to various team members for other conversations like financing. When we experienced iss She answered all our questions and seamlessly transitioned us to various team members for other conversations like financing. When we experienced issues regarding our trade in, Lexie worked with us to confirm all details & to follow up. Thanks, Lexie!! More
by Elizabeth
Employees Worked With
January 28, 2025
It was a pleasant process and Miguel was very helpful with all my questions along the way. with all my questions along the way. More
by brandi
Employees Worked With
January 26, 2025
Casey was kind and very helpful. He helped accomplish everything that needed done with our trade deal. If I owned a car dealership I would definitely want him on my team He helped accomplish everything that needed done with our trade deal. If I owned a car dealership I would definitely want him on my team More
by Bill
Employees Worked With
January 26, 2025
Casey was awesome. Helpful and kind Smooth process through the whole deal He handled everything for us with excellence Helpful and kind Smooth process through the whole deal He handled everything for us with excellence More
by MSH
Employees Worked With
January 26, 2025
Casey was nothing but professional. I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with i I appreciate him making my purchasing experience so smooth. I originally went into the dealership just to look at the vehicle but fell in love with it and Casey’s approach with selling it to me was NOT pushy at all. He’s great. More
by tarynsneed
Employees Worked With
