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Ford of Franklin
Franklin, TN
1,177 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,177 reviews
October 07, 2024
Just bought a new Bronco Sport from Casey and the team and was blown away by the experience. It was quick and easy without feeling rushed in any way. Ideal! Highly recommend the team at this location! and was blown away by the experience. It was quick and easy without feeling rushed in any way. Ideal! Highly recommend the team at this location! More
by Daphne Willis
Employees Worked With
Casey Shelton
October 02, 2024
Have a wonderful experience buying my vehicle there. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. More
by Hayden
September 29, 2024
These people are cocky and rude when they fine you are not willing to pay some high price for their vehicle. I have bought many new vehicles over the years and never have been treated this way. My sugge not willing to pay some high price for their vehicle. I have bought many new vehicles over the years and never have been treated this way. My suggestion is go somewhere else or be willing to pay way too much for your purchase. More
by Farragut501
Employees Worked With
Carlos
September 28, 2024
Casey our salesman was fantastic made it quick and easy process. Highly recommend asking for him on your next purchase ! process. Highly recommend asking for him on your next purchase ! More
by Caseyshltn2016
September 27, 2024
Olivia was such a gem to work with in purchasing my new Lincoln Corsair. This was the second car I purchased with Olivia and both times she was professional, knowledgeable and cheerful. Everything went smo Lincoln Corsair. This was the second car I purchased with Olivia and both times she was professional, knowledgeable and cheerful. Everything went smoothly and I love my new Corsair. Thanks Olivia for all of your help! More
by Cyndycyndybrownrsf
September 19, 2024
Very thankful for savanna and the team at ford of Franklin! She helped my family and I get into a new ford expedition when we out grew our jeep. We got a great deal on our trade and are loving all th Franklin! She helped my family and I get into a new ford expedition when we out grew our jeep. We got a great deal on our trade and are loving all the room of our new family car. More
by meganbryant31
Employees Worked With
Savannah
September 18, 2024
Fantastic Experience. Olivia Tipton made the process a breeze and even recommended a car we hadn't considered because she sensed what we most desired. Highly recommended Olivia Tipton made the process a breeze and even recommended a car we hadn't considered because she sensed what we most desired. Highly recommended. More
by mbaugher12
Employees Worked With
Olivia Tipton
September 06, 2024
Chole was great to work with! Helped me with the perfect car, and I LOVE my new car! Super great staff, down to earth, friendly, helpful and great to work with! Thank you for t Helped me with the perfect car, and I LOVE my new car! Super great staff, down to earth, friendly, helpful and great to work with! Thank you for the great service! More
by Lesley
Employees Worked With
chole
August 23, 2024
This dealership exceeded my expectations. They delivered exactly what they said they would and were helpful in my car buying journey. Casey, the salesman, went above and beyond, as did manage They delivered exactly what they said they would and were helpful in my car buying journey. Casey, the salesman, went above and beyond, as did management and finance department. More
by Randy B.
Employees Worked With
Casey Shelton-Salesman
