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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,173 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,173 reviews

September 27, 2024

Olivia was such a gem to work with in purchasing my new Lincoln Corsair. This was the second car I purchased with Olivia and both times she was professional, knowledgeable and cheerful. Everything went smo More

by Cyndycyndybrownrsf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia Tipton and Norm in finance
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Oct 02, 2024 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

September 19, 2024

Very thankful for savanna and the team at ford of Franklin! She helped my family and I get into a new ford expedition when we out grew our jeep. We got a great deal on our trade and are loving all th More

by meganbryant31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah
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Sep 21, 2024 -

Ford of Franklin responded

Hi, thank you for sharing your positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

September 18, 2024

Fantastic Experience. Olivia Tipton made the process a breeze and even recommended a car we hadn't considered because she sensed what we most desired. Highly recommended More

by mbaugher12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Tipton
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Sep 21, 2024 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 16, 2024

I would not recommend anyone to buy anything from this dealership!! It was the worst vehicle purchase experience I have ever had in my life!!! More

by Wesley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parker
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September 06, 2024

Chole was great to work with! Helped me with the perfect car, and I LOVE my new car! Super great staff, down to earth, friendly, helpful and great to work with! Thank you for t More

by Lesley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chole
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Sep 08, 2024 -

Ford of Franklin responded

Hi Lesley, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 23, 2024

This dealership exceeded my expectations. They delivered exactly what they said they would and were helpful in my car buying journey. Casey, the salesman, went above and beyond, as did manage More

by Randy B.
Recommend Dealer
Yes
Employees Worked With
Casey Shelton-Salesman
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Aug 25, 2024 -

Ford of Franklin responded

Hi Randy, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

August 20, 2024

Casey is so awesome to work with! I wish buying a car was always this easy. Big thanks to Jason Givens and the rest of the team there too. More

by SlackJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Shelton
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Aug 23, 2024 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 10, 2024

Super friendly staff with great customer service skills. Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the More

by BSCOTTY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 30, 2024

He was quick and efficient, explained everything well, and was very helpful. I haven't bought a car before and they made it very easy. More

by aliah.snidow04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

Special ordered an F250, they sold. it without my knowledge, and lied about it. Sad! More

by Ben
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Stephen Farrar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2024 -

Ford of Franklin responded

Ben, From my understanding, you and Stephen were negotiating when you offered 25,000 the difference between your trade and the new truck was $38,000. It was Stephen’s understanding because of that offer that there was no way to get to an agreement as a $13,000 difference Is a significant one. I’m sorry if more communication was not made but I believe his understanding was just that there was no way to get to the price you wanted. Anyone can order a vehicle, without a deposit there is no holding any vehicle. Again I apologize for this misunderstanding.

Jul 27, 2024 -

Ben responded

That is not correct. We were still negotiating and he never said it was over. If he did, I would have paid the price you all wanted for the new truck in cash. I waited for 10 months. Rather than admit he dropped the ball, Stephen lied and said I told him I would wait to purchase another truck. Then he sold it without telling me. Sad!

Jul 27, 2024 -

Ben responded

This is my last text from your salesman: "Not that i'm aware. We're $13k apart, as I recall. But I'm out of town visiting with my grandson. Back tomorrow." He should be fired. If I had known I would wait 10 months just to give someone else my truck, I wouldn't have wasted my time.

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