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Ford of Franklin
Franklin, TN
1,289 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,289 reviews
February 23, 2025
I came in ready to buy two new Broncos, took a test drive, and worked with the dealership to build out my custom order in person. I even followed up to confirm our discussion, but it’s been over a week drive, and worked with the dealership to build out my custom order in person. I even followed up to confirm our discussion, but it’s been over a week, and I still haven’t heard back. Not the best first impression—and it doesn’t inspire the confidence I’d expect when it comes to next steps and service. More
by Bronco
Employees Worked With
February 22, 2025
Thank you very much for making the purchase very easy and pleasant, I love my car. Jordan was above and beyond to ensure a positive buying experience. pleasant, I love my car. Jordan was above and beyond to ensure a positive buying experience. More
by K jaime
Employees Worked With
February 19, 2025
The purchase was easy- straight to the point, get what you pay for, Summer was great, exactly what I needed in a salesperson- she did a great job and made this purchase practically effortless you pay for, Summer was great, exactly what I needed in a salesperson- she did a great job and made this purchase practically effortless More
by micaht27
Employees Worked With
February 19, 2025
Summer was amazing to work with. I've been shopping for a few months and talked to several people at several dealerships and she has been the best by far. Quick, clear communication I've been shopping for a few months and talked to several people at several dealerships and she has been the best by far. Quick, clear communication and kindness at every step. The dealership unfortunately didn't have exactly what I wanted, so I ended up buying elsewhere, but we will continue to attempt to work with Summer in the future. More
by Jake
Employees Worked With
February 19, 2025
Great customer service, great experience! My daughter loves her new truck and we do too! My daughter loves her new truck and we do too! More
by bnatural35
Employees Worked With
February 18, 2025
I would highly recommend Ford Of Franklin and Cody Brown. ! Cody was incredibly helpful and did everything he possibly could to make this deal as easy as possible. ! Cody was incredibly helpful and did everything he possibly could to make this deal as easy as possible. More
by Momof3
February 18, 2025
Courteous and responsive service. The rear window wiper didn’t work correctly but I have been assured they will take care of it when I bring it to them. The rear window wiper didn’t work correctly but I have been assured they will take care of it when I bring it to them. More
by Berryman
February 15, 2025
Me and my wife was very welcome when we arrived at the dealership. Micheal Cheatham Our salesman was very helpful in getting the truck we wanted and took time with us. dealership. Micheal Cheatham Our salesman was very helpful in getting the truck we wanted and took time with us. More
by Rproctor820
February 15, 2025
Mr. Casey Shelton answered the phone and I was calling about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that about a specific Ford truck availability on the lot. He was very professional and thorough. Mr Shelton searched and searched and found one truck that matched. He sent me a link with multiple picture angles of the vehicle, current mileage, vehicle specs etc. Speaking with Mr. Shelton and the information provided, I felt very confident in investing $1,000 down payment by phone to help secure the purchase. More
by jadajadamansell1
February 12, 2025
We inquired online about a vehicle and Summer responded very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehic very quickly. She got us setup with a test drive, so when we arrived into the dealership the vehicle was ready. It ended up taking 4 different vehicle test drives for us to hone in on the right one. Summer was supportive of our process and ensured everything went as we wanted. Overall good experience and I would recommend anyone to use Summer and Franklin Ford for your next vehicle purchase. More
by jhayesj
