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Ford of Franklin

Franklin, TN

4.7
1,319 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,319 reviews

June 13, 2024

Summer bell was very helpful and made my experience with buying my Ram 1500 Trx smooth. She was transparent and fought for me on the negotiation. I would definitely recommend working with her. More

by DRank
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Summer Bell and Norm Hanes
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Franklin! Thanks again for the recommendation, and have an amazing day!

June 10, 2024

Summer was amazing very attentive and caring made sure everything was taken care of. Highly recommend More

by wrestlerjake87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer bell
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.

June 02, 2024

Stephen Farrar spent 3 years getting a Maverick for me, he is an incredible individual More

by ctsaunders51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

June 02, 2024

Dreah Dearing was a great as our sales rep. Very attentive and worked quick. Great to work with. More

by Dforr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dreah Dearing
Jun 28, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t More

by Angela F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick St Clair
May 31, 2024 -

Angela F responded

I’m out of money for rental that could have been used for repair. No customer deserves that treatment.

May 30, 2024

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

by leecoleman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey, Stephen Farrar
Jun 28, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try More

by SUSANJTYLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Franklin! Please don't hesitate to reach out to us if there's anything more we can do!

May 29, 2024

Stephen is a phenomenal person to work with. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. More

by sps3708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Simpson , Hylin McNeeley, Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 29, 2024

It was a pleasure working with Stephen. He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the butt More

by judygoodman0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 27, 2024

Dreah was a dream to work with! I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sa More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dreah Dearing
Jun 27, 2024 -

Ford of Franklin responded

Amanda, we're glad you had such a wonderful experience with us! Thanks for the recommendation, and have an amazing day!

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