Ford of Franklin

I was looking for a used vehicle and while the dealership did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle f did not have the specific car I wanted, Mackenzie McCarthy was terrific to work with. She listened to exactly what I needed, searched for a vehicle for me and stayed in excellent communication with me on a regular basis during my search. I would recommend working with her when looking for a car. More

Wayne Ferbee is the best service advisor I've ever had the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & W the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & Wayne More

The first thing I noticed when walking into the dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledg dealership was a culture and an energy that I had not experienced during previous experiences. The sales staff and management are extremely knowledgeable, sincere and passionate. They take time to develop a relationship first. I never felt rushed nor did they talk negatively about their competition. Their focus is on "me" the customer and delivering a great experience. Look forward to returning to service my new Ford Escape there and will definitely purchase my next vehicle there. Scott More

After a horrendous experience at a local Dodge dealer, I found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All q found exactly what I was looking for at Ford of Franklin. A quality product sold by quality people and the deal could not have gone any easier. All questions answered, Bob and Michael provided very detailed info about the vehicle (2013 Escape SE) and every one there made me feel at home, unpressured and relaxed. I will recommend you guys to anyone! Sincere thanks to one and all! - Steve More

We had not initially set out to purchase a new Ford Expedition but instead were shopping for a used model, low miles, through Carmax. After working with this company for a couple of weeks and waiting Expedition but instead were shopping for a used model, low miles, through Carmax. After working with this company for a couple of weeks and waiting for the arrival of the selected 2011 SUV, we became less enthused with the overall expertise, service and attention we were receiving. Our desire to speak with a knowledgeable sales representative led us to visiting Ford Lincoln of Franklin and meeting Patrick Carlson. One visit was all it took for us to drive away that evening with a new Ford Expedition that would not only meet our needs for vehicle capable of towing our boat but also confidence in a dealership and a sales force capable of answering our questions and delivering a quality product. For future purchases, we will visit Ford Lincoln of Franklin and continue to do business with Patrick. More

I worked with Pat Carlson for a week before driving from Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the dea Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the deal through USAA, and after a short negotiation on my Trade-In, we put ink to paper and finished up the transaction in no time. Their detail shop and Finance department was top notch. Friendly, helpful and very professional. I would recommend anyone considering a USAA purchase take the extra time and drive the extra miles (from anywhere in Tennessee) to deal with Pat and the Ford/Lincoln Crew in Franklin. More

My experience buying a used vehicle went way better than I expected. My salesman was Jeff Dawson and he was wonderful. No pressure, just friendly helpful service. The deal went smooth and easy. All I asked I expected. My salesman was Jeff Dawson and he was wonderful. No pressure, just friendly helpful service. The deal went smooth and easy. All I asked for was almost worked out. This purchase did not seem like a big dealership and that in itself made it a nice purchase. If you are in the market for a new or used vehicle, call Jeff, he'll answer your questions and won't bug you with a hundred calls. Kelley R. More

After emailing and phone calls from Patrick Carlson, I knew I had found a very experienced and dependable sales representative. Patrick went beyond my expectations for working with me on finding a F-150 knew I had found a very experienced and dependable sales representative. Patrick went beyond my expectations for working with me on finding a F-150 truck. He had all information that I requested back in February and two days before I was driving from Huntsville to Franklin, Tn. I had changed my mind and decided that I would purchase a truck within 2 years. There was nothing that Patrick had done in a negative way, it was just my decision. I did tell him that when I decided to buy again I wanted him to be the salesman. In May, we started looking at my options and choices. Patrick was not a disappointment and found every truck options to my satisfaction. I was ready to buy a truck from him until I was informed the 0% for 60 months was not available at their dealership but was in Alabama. That was the only deciding factor for me to not buy from Patrick. I will refer his name to anyone who talks to me about purchasing any vehicles in the future. I had a pleasant interaction with Patrick with e-mails and phone calls. I knew this man knows his job. I would highly recommend purchasing a vehicle Patrick Carlson. More

Wendel and the team at Franklin Lincoln were great! I left the house planning on getting a car from Carnival Kia of Franklin, after my visit there I decided that they should change their name to Circus K left the house planning on getting a car from Carnival Kia of Franklin, after my visit there I decided that they should change their name to Circus Kia. I stopped into Ford on my way home because my husband realy wanted me to look at the Ford Escape. Imagine his suprise when I drove home in my new Escape. They found the perfect car for me. I explained what I wanted and within minutes they found an escape with everything I was looking for in a new car and more. Best of all it was cheaper than I was expecting. The staff was and still has been very helpful, and I would have to say that buying this car had to be the most pleasent caring buying experience that I have ever had. More