Ford of Franklin

Extremely professional personnel. I always dread shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. There was no high pressure; they were all courteous, knowledgeable and helpful; the trade-in allowance was fair; and the financing was quick and painless. In fact, the contract was signed and the deal completed. Marcus Smith called the next day and informed me that the had obtained much better financing, and that the payments would be considerably lower than those in the contract we had signed. He prepared new contract papers and I realized considerable savings monthly. Obviously, he went out of his way to obtain the lower interest, since the contract had already been signed. The salesman, C.R. Shock, answered all our questions during the test drive and afterward, and provided us with an explanation and demonstration of all options. We left the dealership with a great deal, exceptional service, and a full tank of gas! I have found my auto dealer for all future purchases and will highly reccommend to all my friends and family, More

We were in need of an additional vehicle and wanted a BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away from where the car was located so I emailed just to get some details. Michael McLain contacted me back while on his off day to give me the details and to get started on working the details out for the purchase. I am in sales as well and deal with clients from long distances and when I ask Michael about the cars condition and ect. I let him know not to destroy his crediblity that he had already built so far by mis-leading me on the car and that I would not be a "HAPPY CAMPER" if I got there and it was not what he said. Well, we arrived and the condition of the vehicle exceeded my expectations!!!! I had previously looked at a another vehicle from another dealer and for the same age and miles this unit was far superior for the same money. The money I spent to rent a car one way was well worth the expense. I want to also mention the F&I people that helped my wife and I and who worked with Michael to make this quick trip of over 200 miles away go smooth. Mr Buddy Victory and John Zepernick did a great job of getting the finances handled in a very timely basis and make it a great experience. I do not rate surveys at the high levels very often because I expect what I pay for but felt lead to do so on this one with the way this dealerships employees treated my wife and I. The employees at this dealership do what they say they will do. I will drive 200+ miles again to this dealer when the need arises. More

Purchased used camaro for 16 year old son. Great experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You need to give this dealership a try!! They will impress you too More

I got a 2008 infinity m35x from homer ,he found the car I wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve Suzdak .... More

I love this place! The staff was very plesant and the showroom was nice too! The salesperson Jeff was very helpful and knowledge and was able to answer all of my questions and address any concerns that I showroom was nice too! The salesperson Jeff was very helpful and knowledge and was able to answer all of my questions and address any concerns that I had. I got a great deal on my BMW and I would definitely recommend Alexander Ford and Jeff Dawson. More

My experiences with Ford Lincoln of Franklin were so quick & easy that I continue to go there first when I need a vehicle! My salesman Jeff Dawson will find whatever you are looking for! I will continue quick & easy that I continue to go there first when I need a vehicle! My salesman Jeff Dawson will find whatever you are looking for! I will continue to shop there & give them all stars for dependability, price & impeccable customer service! More

I had been searching off and on for a new (used) vehicle for the past few years. Greedy/ rude sales people is usually what changed my mind and steered me away from purchasing a vehicle. I called Ford Lincol for the past few years. Greedy/ rude sales people is usually what changed my mind and steered me away from purchasing a vehicle. I called Ford Lincoln of Franklin and my call was answered by Cody. I told him exactly what I was looking for and the price point, and added I would be willing to check out other vehicles as well (considering everywhere I had looked, it seemed no one could get the vehicle I wanted for the price). Cody immediately let me know, they had the exact car I had been looking for and it was in my price range. I drove over to the dealership, looked at the 2010 Escape they had just gotten in and fell in love. It was a quick yet efficient transaction, and I was thoroughly impressed the service. Within 2 hours my search was over and I was driving home the vehicle I had been searching for. Cody has continued to follow up and make sure everything is okay with my recent purchase and that I have been satisfied with his service. Which is a definite yes! If you are in the market for a new vehicle please go and ask for Cody, you will be glad you did. More

Jeff has always been extremely knowledgable and helpful whenever I've had questions or purchased a vehicle. Whenever I am in need of another vehicle, Jeff Dawson will be the first person I call! whenever I've had questions or purchased a vehicle. Whenever I am in need of another vehicle, Jeff Dawson will be the first person I call! More

I have really enjoyed my service with Ford Lincoln of Franklin. This is a friendly place to look for a vehicle and it rates as the #1 dealership in my opinion. Jeff Dawson waited on my family with the Franklin. This is a friendly place to look for a vehicle and it rates as the #1 dealership in my opinion. Jeff Dawson waited on my family with the most respect that every dealership need. He was very helpful with finding the right vehicle that our family needed at the best price. That you for your service and hiring the best salesman in the United States...... More

My wife and I went to purchase a new vehicle and we knew exactly what we wanted. It was a 2010 Lincoln MKX Midnight Edition. Ford of Franklin had it in inventory and we were introduced to Jeff Dawson. We th exactly what we wanted. It was a 2010 Lincoln MKX Midnight Edition. Ford of Franklin had it in inventory and we were introduced to Jeff Dawson. We then looked it over with him and test drove the vehicle. After negotiations with Jeff and John (the pre-owned manager), we arrived at an agreement and were sent to the financing dept where we met Marcus Smith. Dealing with him was just as much of a breeze as Jeff and John. He found a great interest rate for us and we were then leaving the dealership in our new ride. Overall, the dealership had exactly what I was looking for in inventory and all of the people that I was involved with were great. I have had horrible experiences trying to look for vehicles at one particular Ford dealership in the city that I live in and that has resulted in not purchasing from them. Instead, I drove to Franklin and was taken care of. Next time I will more than likely just drive to Franklin again.Thanks guys. More