Back

Ford of Franklin

Franklin, TN

4.8
1,302 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
Contact Dealership

1129 Murfreesboro Rd

Franklin, TN

37064

Directions

By Type

Showing 1,302 reviews

July 20, 2013

Matt Troconis was very responsive to my enquiry regrading a vehicle listed on line. He handled the transaction in a very friendly and professional manner. He worked with me on getting the best deal for the F More

by whstephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew A. Tronis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! Matt is great! I'm happy to hear that we were able to work out a great deal and get you into the exact truck you were looking for! Hope to see you around in service soon!

July 20, 2013

I purchased a vehicle from Matt Traconis and while being there at the dealership Mr. Traconis was veru helpful, friendly, offered me something to drink constantly, and worked with me through everything from More

by sillygramps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Traconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback, as well as the decision to do business with us! I'm happy to hear that Matt took such great care of you! We strive to make every customer's experience just like yours! Please don't hesitate to reach out to us with any questions!

July 20, 2013

I went into the Ford dealership looking for a first car for my daughter, Matt Troconis was my sales person and he did an excellent job. He was so helpful in providing me with all of the information that I More

by jodiwhite1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Troconis, Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Hi Mrs. White. I hope your daughter liked the Fiesta! Don't forget to send us some pictures and we can put them online! Thank you for your feedback, and we hope to see you soon!

July 20, 2013

I had a Great experience with Mr Zepernick. Very knowledgeable and helpful through the whole process. I will definitely do business with this dealership in the future. More

by Cjames499
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Zepernick
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! I'm glad John was able to answer your questions and help you through the financing process! Please keep in touch, and we hope to see you in service soon!

July 20, 2013

We had such a great experience here! Matt, Jerold, Greg, and the rest of the staff were so friendly and helpful. Matt worked with my daughter who lives in Washington state as she purchased a great car at an More

by JillGarvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Troconis, Greg Brown , Mathew Troconis
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your feedback! It sounds like Matt really went above and beyond to make sure you had a great car buying experience! Please don't hesitate to reach out to us with any questions about your new vehicle!

July 20, 2013

Awesome experience, the sales staff was very nice. A wonderful day at Ford of Franklin. The staff had lots of knowledge and very well rounded indivuals. More

by brown35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 22, 2013 -

Ford of Franklin responded

Thank you for your kind words about our staff as a whole! I'm glad that we were able to earn your business a give you an easy buying experience! Please keep in touch!

July 20, 2013

Jeff Dawson Is Not Just A SalesMan,He'sAFriend. YouTellHimWhatYouWant,AndHeGetsIt. WeHaveBought5VehiclesFromHimAndBuddy. AndReferJeffToAnyoneLookingForANewOrUsedVehicle. TheSelectionOfVehiclesIsNum More

by Vinissa
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Dawson
Jul 22, 2013 -

Ford of Franklin responded

Wow this is so great to hear! I can assure you that we definitely value Jeff as an employee! Thank you for your feedback, as well as continued loyalty to Jeff, Buddy and our dealership! Please keep in touch and we hope to see you again soon!

July 20, 2013

Jeff is very patient, friendly and helped find me several good options in a truck. My biggest challenge was deciding which one I liked the best. I got a good and fair deal on my trade in and new car. More

by Kurt Barton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 22, 2013 -

Ford of Franklin responded

If the major concern was picking out which truck you liked best, I'd say Jeff did an excellent job listening to your needs! Thank you for your feedback, and please keep us in mind for any future products or services!

July 19, 2013

We were looking for a replacement car for ours that got totaled in a wreck. The process of buying something else, when we weren't really "in the market" has been very stressful and hard. Mr. Wendell was so More

by bdhupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Sherrell, Marcus Smith
Jul 22, 2013 -

Ford of Franklin responded

Wow, sounds like you had quite a time before you came to our dealership! I'm glad that we could end your car shopping! Wendell, Marcus and Greg are great to work with! Thank you for your feedback, and please keep in touch!

July 06, 2013

My first experience with this dealership was in 1997, when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best More

by trinity2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
...
124
...