Ford of Franklin

When my husband and I made a phone call to Ford Lincoln of Franklin requesting information about their car sales, the sales representative (Matt Troconis) called us back and, immediately after he emailed u of Franklin requesting information about their car sales, the sales representative (Matt Troconis) called us back and, immediately after he emailed us information with photos of the cars we might like and also asked us to come over the dealership to show us what they had in stock. The sales representative made possible for me to trade in my Toyota 4 Runner 2006 for a new Ford Focus 2013 with the monthly payment I initially requested. This is my first 4cyl car and I really like it. Concepcion Olguin More

I am writing this review hoping that your employee Matthew Troconis gets the credit he deserves!! I have purchased vehicles from BMW, Ford, Mercedes, Chevrolets and Lexus just to name a few and I hav Matthew Troconis gets the credit he deserves!! I have purchased vehicles from BMW, Ford, Mercedes, Chevrolets and Lexus just to name a few and I have never come across a more polite, professional and courteous sales person. From the moment I met him he had a friendly and caring smile that was contagious and genuine. It wasn't the phony I want to sell you a car and I could care less if your grandma died last night smile. I have met hundreds of those types throughout the years. Matt wanted to put me in a vehicle that I would like and not the one that would make him the most money. I came to your dealer looking for a Lincoln or used Cadillac SUV within my budget of less than 30K. Of course Matt showed me what I wanted to see but also let me know about the Escape Titanium. When he started walking me over towards them I didn't think that I would trade in my BMW for a Ford. However, Ford has come a long way!!! I absolutely fell in love with this vehicle and especially all the bells and whistles and right in my price range. Also, it was a 2014. There is no way I would have been able to get a Cadillac or a Lincoln fully loaded like this for that price. Believe it or not I actually liked the Ford Escape better. The body style and color is just beautiful. I am extremely pleased that Matt took the time to find me the vehicle that I wanted, even when I didn't know I wanted it myself!!!. Now you would think once you drive off a lot and buy a car this is the last time you hear from your sales person. This has always been my experience in the past. This is not the case with Matt Troconis!!!! He has called me and or e-mailed me three times since I have purchased my vehicle. The 1st time was to follow up on a couple of questions I had. The second time was to see how I was doing in my new car and to let me know he had set up MY RIDE. This last time was to ask me if I was still happy in my new vehicle and if there was anything that I needed and to let me know that I am now part of the Ford and Lincoln family and to keep in touch for any of my vehicle needs in the future. NOW THAT IS Dedication to your company and to your customer!!!! I will be honest with you, knowing that a sales person has your best interest in heart, it doesn't matter where they work or what kind of vehicle they sell. It is almost like finally finding the perfect Beautician. You continue to go to her for years no matter what company she works for and no matter how the styles change. You follow her around because she is the only you can trust to do things the right way. It is almost the same as finding the perfect car salesmen, except its a lot more expensive!! Matt is that type of salesman, one you can trust. Please pass along my sincere gratitude. Annie Arias More

We had a traded a couple years ago for a 2012 Escape - my husband decided to go alittle bigger for comfort. Matt helped us with a 2013 Explorer. The experience was great and friendly. We appreciated all h husband decided to go alittle bigger for comfort. Matt helped us with a 2013 Explorer. The experience was great and friendly. We appreciated all his help and if we were to trade again I would hope he would be available to help us. I have recommended Your dealership and Matt to our friends who are looking to purchase a vehicle used or new. Thank you again Lana and Larry Newman More

CR Shock was very friendly and knowledgeable. He did not waste my time and got straight to the issue which was the PRICE! I am very pleased with my car and the dealership and will recommend CR to all my fri waste my time and got straight to the issue which was the PRICE! I am very pleased with my car and the dealership and will recommend CR to all my friends. Justin Shore More

Was recommended by a friend. Had great selection, service and CR made the buying experience simple and painless. I would recommend him and the dealership to all of my friends. Next Truck will be purchased he and CR made the buying experience simple and painless. I would recommend him and the dealership to all of my friends. Next Truck will be purchased here as well. More

Jeff Dawson was very helpful to me and my search. He maintained a professional and caring attitude from the beginning to the end of the sale. maintained a professional and caring attitude from the beginning to the end of the sale. More

Ford Lincoln of Franklin made buying a car what it should be, enjoyable. Homer Disher was the most knowledgeable and professional salesman I've ever dealt with. be, enjoyable. Homer Disher was the most knowledgeable and professional salesman I've ever dealt with. More

Cody was friendly and upfront. He takes a personal interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. More

Ford Lincoln Franklin is our go-to-dealership when we want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to ex want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to exceed their customers expectations. C R Shock is the new car salesman that is totally focused on providing excellent customer service. I was recently involved in a car accident and my brand new Lincoln that we had only had for less than 4 months had to be towed from the site. When asked where I wanted it to go, my only response was to Ford Lincoln Franklin because I knew they would take care of me and my car. I then phoned C R Shock and told him I needed a car. Since it was near the end of the day and the car rental agency was about to close, he went above and beyond for my husband and me. He rented the car in his name for the evening assuring that I would have a vehicle. He was going to do whatever it took to take care of us and that's the kind of excellent salesman he is. We previously bought a new Edge from him and kept in only a couple of weeks when someone dented the door. I called C R and explained what happened and how sick I was over it and inquired about the collision dept, etc. He very willingly encouraged us to bring the Edge in and let them put us in a Lincoln which is what we had thought about buying in the first place. Everyone we worked with in that process was very accommodating to our wants/needs at that time, as well. C R is the type of salesman that listens to his customers, and makes them feel as though he really does have their best interest at heart. His excellent service and responsiveness goes beyond the closed deal! We couldn't be more pleased with Ford Lincoln of Franklin and look forward to doing business with them for many years. We certainly hope Ford Lincoln Franklin will be able to retain C R Shock for many, many years! A dealership is only as good as the people they employ and the employees can make or break it. More

The service was excellent. Everyone was extremely nice and helpful. I came with a car in mind and Cody took me on a test drive. Once we got back we were able to easily work out a deal. Greg Brown introduc and helpful. I came with a car in mind and Cody took me on a test drive. Once we got back we were able to easily work out a deal. Greg Brown introduced himself to me. Marcus helped me out with the financing. It was a very smooth process. More