Ford of Franklin

Michael and Britney in the collision Dept. were great front to back through the whole service experience. I can't be more happy with the results and the way my truck looks!! Great job Guys!! Go Ford. front to back through the whole service experience. I can't be more happy with the results and the way my truck looks!! Great job Guys!! Go Ford. More

Everyone was extremely helpful and found exactly what I wanted, for h price that I wanted. My first time financing a vehicle and it was easy. wanted, for h price that I wanted. My first time financing a vehicle and it was easy. More

Great Dealership We purchased a Lincoln MKS from this Great Dealership We purchased a Lincoln MKS from this dealership and it was actually the quickest sale we have ever done. Our salesman was C.R. Sho Great Dealership We purchased a Lincoln MKS from this dealership and it was actually the quickest sale we have ever done. Our salesman was C.R. Shock and he knew everything about the car, was very professional and very personable. He did not even bring his sales manager over to play the game that always happens when you go to buy a car. We are very happy with our Lincoln MKS and with the dealership. The owner gave me his personal cell phone number to call if I ever had any problems. I have never even SEEN an owner from any other dealer we have bought from. If you are looking for a car I would recommend Ford Lincoln of Franklin and CR Shock as your salesman. Go buy and see him. He will do you right. More

I bought a 2012 Ford Focus from Ford Lincoln of Franklin a couple of months ago. It was easily the smoothest car buying experience I have had to date. C.R. Shock helped me from start to finish without rushi a couple of months ago. It was easily the smoothest car buying experience I have had to date. C.R. Shock helped me from start to finish without rushing my decision. Great experience and I am still loving my purchase and the decision to go to this dealership. More

My salesmen, Mike McLain, was fantastic. I came in and bought a ford fiesta a few weeks ago. He was very knowledgeable and very professional. His help was indispensable. I would recommend this dealership bought a ford fiesta a few weeks ago. He was very knowledgeable and very professional. His help was indispensable. I would recommend this dealership to anyone searching for a new car. The whole operation was top notch and very smooth. I love my new car! More

Purchased a 2008 Ford F250 Super Duty for about $800 shy of full NADA retail price. I test drove the truck, it drove fine and seemed fine, I am not a mechanic. My expectations were that some items, when p of full NADA retail price. I test drove the truck, it drove fine and seemed fine, I am not a mechanic. My expectations were that some items, when paying full price at a Ford dealer would just work and or be there. I asked for 2 things before buying to be included to be fixed that I noticed. A hole in the roof where an antenna had been (honestly thought that was odd to begin with as it had already leaked water and stained the interior roof material) and a missing body plug in the firewall where I could see in from the engine bay to the interior of the truck. They fixed those without issue and I went home. On the way home via the interstate, I realized the driver door would actually not shut all the way and I could see daylight between the door and the frame and there was a considerable amount of wind noise. After a a day or two at home I then found that the factory CD player did not work, there was no spare tire or jack accessories, the interior dome light was missing (I presume it was removed because the driver door would not shut there by it never going out) and the license plate lights did not work (I tried replacing bulbs but that was not the case, this is also against the law not to have working so had I driven at night would have potentially been pulled over and received a violation). The dealership sent a follow up email and I replied with the above statements, which I was at first told nothing could be done about it, then later they said to bring it in. I dropped it off and they fixed the door, put a new bulb in the dome light, replaced the wiring for the license plate lights, offered to fix cd player but explained they would have to remove it from truck and send it off for a few weeks so I passed on that, and then told me they would get a spare and jack, however I have emailed back multiple times on that and get no reply. Since then I have taken the truck to my local shop and put it on lift to learn that it really isnt as clean as they had offered rather someone used black spray paint on almost everything underneath and even though I had asked if the truck had been painted, it is obvious from the looking in the door jambs at the seals and the bottom of the inside of the doors that it has been painted. The bed liner and/or entire bed is very loose and makes such a noise its unbearable with the windows down. The driver side window is not OEM so has probable been broken and replaced and sometimes when rolling the window down it sounds like there is still shards of glass in the door. The truck seems to run great all in all, however just yesterday may be leaking oil, have not confirmed. I did purchase an extended warranty for around $2200 extra so may be using it very soon. That is my account of how the purchase happened and with that being said, on a personal level I feel like I bought a truck from some "buy here, pay here lot" on the outskirts of town, not from a supposed reputable Ford dealership, and so unfortunately will never do again. The salesmen, Dan Harrold and Bob Stahl were very great to work with and I don't intend and blame towards them what so ever. My feelings are the truck either was bought at auction or a trade in, they washed it and stuck it out on the lot. More

We had a great experience with Ford Lincoln of Franklin when purchasing our Ford truck. Homer Disher (our sales person) was easy to deal with and very efficient. We were ready to move on a good used Ford when purchasing our Ford truck. Homer Disher (our sales person) was easy to deal with and very efficient. We were ready to move on a good used Ford truck. Homer was extremely responsive and very customer service oriented. As we settled on the final numbers for sale and trade we found everyone in the various departments (credit, sales management, etc.) very helpful and efficient as well. Overall - Ford Lincoln of Franklin and the sales staff is a customer focused dealership. Thanks, Homer Disher! More

I got a Ford Focus 2008 this past Friday to replace my loyal Saturn SL2 '99 @ Ford Lincoln @ Franklin. It was overall a really pleasant experience. I felt that I was treated with courtesy and honesty. I h loyal Saturn SL2 '99 @ Ford Lincoln @ Franklin. It was overall a really pleasant experience. I felt that I was treated with courtesy and honesty. I highly recommend my Sales Representative: Dan Harrold. - I appreciate Dan's effort to get the best deal for me. When I told him frankly that I am having a hard time to decide between the car he showed me and a car at another dealer, and if he gave me a price advantage I will seriously consider make the purchase right away, he got the price $500 lower than the listed price online on AAA (which was already a great price). - Honor AAA $100 off final negotiated price discount (via AAA Car Buyer Program) - Gladly accept my payment in cash. No pressure getting financing from them or buying any extended warranty / service plan. - Dan did a great job keeping me informed on the progress of deal and service. - Walked through my independent mechanic inspection report with me. Service as needed to help me drive home worry-free. I strongly recommend them :) More

We had a wonderful experience with Ford of Franklin during the purchase of our new Ford Explorer. Michael McLain's customer service was excellent. He values his customers. We appreciate his patien during the purchase of our new Ford Explorer. Michael McLain's customer service was excellent. He values his customers. We appreciate his patience to answer each and every questions regarding the new vehicle and about the deal. He is knowledgeable and professional. Our overall buying experience was great . Thanks to Michael McLain's team. More

Matt Troconis was my sales man and he did a fantastic job. He made me feel at home, and answered all of my questions. If I ever talk to any one who needs a new car I will definitely refer them to Matt Tr job. He made me feel at home, and answered all of my questions. If I ever talk to any one who needs a new car I will definitely refer them to Matt Troconis. If I have a question I know i can call him and he will help me. Matt is truly a helpful sales person. Thank You! Sylvia Brooks More