Ford of Franklin

I traded for a 2010 MKZ earlier this week. My first contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. D contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. Danny was friendly, helpful, and not pushy. When there was final agreement Danny brought the car and the paper work to our home. After the trade I have hear from Danny a couple of time to be sure that everything was as agreed and acceptable on our end. Trading cars is one of my least enjoyable activities. However, Danny made what is usually an unpleasant experience, if not enjoyable, at least pleasant. More

I have an obvious issue with my F150. Coolant is streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. This is a shameful business practice to charge for quotes when no diagnostic services are required. More

Our salesman Bob Stahl was very professional and went way out of call of duty... Explain every thing before we drove our truck off lot.. way out of call of duty... Explain every thing before we drove our truck off lot.. More

We had called about the car ahead of time an when we got there it was clean an ready for a test drive. Danny had gotten it ready for us. While some car dealers are pushy an have to have you buy today; Danny there it was clean an ready for a test drive. Danny had gotten it ready for us. While some car dealers are pushy an have to have you buy today; Danny was friendly, welcoming, an understood how much we could afford. It took us a minute to get the bank loan through as we had been then for several house my wife an I got hungry. Danny offered to buy us subway across the street to tide us over while the paperwork went through. While I was signing paper work with John, Danny got the car finish detailed with a wash an wax. We left that day with the car for the price we wanted! It didn't end with the sell, Greg Brown sent us some cookie to thank us for buying from their dealership. We will definitely be going through them again when we're looking for another vehicle! More

I spoke with Jose on the phone while my 2010 Navigator was in service about possibly trading into a new Navigator instead of repairing it. Jose was helpful in getting me the information I needed about my was in service about possibly trading into a new Navigator instead of repairing it. Jose was helpful in getting me the information I needed about my trade and let me know what was on the lot before my husband and I arrived. (We texted back and forth several times before I arrived which saved me time at the dealership, which I greatly appreciated.) When we got to the dealership, Jose already had the truck pulled up and ready for a test drive. They only had one model in stock that fit my needs. We took it for a spin, it sure was a beautiful truck! Afterwards, Jose offered us some waters and we sat down to talk numbers. Eventually Jason got involved as well and we completed the negotiations and told him we were in as long as the financing looked good. We sat down with John Zepernick and we're able to get 0% and some loyalty cash back. I have to tell you. In all my years of buying cars, I don't think I've ever had such a pleasant dealings with a finance guy. John is top notch! We did end up buying a Ford extended warranty on this truck and will not run into the same issues that we did with my 2010 :) After our sale was complete, Jose met up with me and we talked about the cars features and he helped me move my stuff between my trade and new car. Jose was friendly, attentive and a real pleasure to work with. I never felt any high pressure sales from him. He just believes in the product (as do I) and is a really good guy. I would happily pass his card along to any of my friends. More

What can I say but an excellence dealer! I traveled about 200 miles to deal with Franklin Ford because I knew what I wanted and was very selective on the truck I was looking for. Matt Troconis and Ben Farle 200 miles to deal with Franklin Ford because I knew what I wanted and was very selective on the truck I was looking for. Matt Troconis and Ben Farley help me find what I was looking for and showed me they were willing to work for me to find it. I was talking to other dealers but Ford of Franklin found me the best deal. Ford of Franklin’s finance manager was great getting the financing and explaining the paper work. Give then a call you will not go wrong talking to them. James Obion County Tennessee More

As a Nashville newcomer, I roamed the new car lot at Ford Lincoln of Franklin for nearly two years while my decade old Lincoln was serviced. Only Clyde came by every time to show and talk about the cars, bo Lincoln of Franklin for nearly two years while my decade old Lincoln was serviced. Only Clyde came by every time to show and talk about the cars, both Lincolns and Fords, and to learn about my preferences all of the time knowing that I wasn't interested in purchasing. When the time to purchase arrived, last month, I had Clyde's card and the experience of knowing how competent and knowledgeable he is about the autos of interest to me. His patience was a plus as was his thoughtfulness. He introduced me to the sales team and to Homer, the bright young techie! Marcus made the deal painless. Along with Clyde, In the forefront of all of my test drives, questions, indecisions, speculations and inability to act was Greg, who actually does answer the phone and answers questions, too. His support of the staff, the purchasers and his love of the cars and sales, is simply infectious! So I knew first hand of Clyde's competence and commitment to customer service, second only to Greg's. The Dealership's strong record of quality service, fairness and friendliness were pluses. Greg's price made the sale happen , My Sassy Ford Fusion and I may be counted among the very satisfied customers of Ford Lincoln of Franklin! Thank You All! Madeleine Hess More

Whole staff here was incredible...they gave me the best deal from the start..I made the process harder by shopping it. Would highly recommend! deal from the start..I made the process harder by shopping it. Would highly recommend! More

Dan Harold was amazing. I am extremely happy with Dan and this dealership and look forward to doing business again soon. I am definatly telling all of my friends and family to go see Dan when looking for a v this dealership and look forward to doing business again soon. I am definatly telling all of my friends and family to go see Dan when looking for a vehicle. More

My husband and I had a very positive experience working with Wayne and Buddy at Ford of Franklin. We got a great interest rate for our loan and felt that we were treated with integrity throughout the whole with Wayne and Buddy at Ford of Franklin. We got a great interest rate for our loan and felt that we were treated with integrity throughout the whole process. More