Ford of Franklin

My first experience with this dealership was in 1997, when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best possible deal. So, I will always recommend Jeff, because I believe that he cares about his customers. He never stops working to do what he can to help you and keep you coming back. If you tell Jeff what you want he works to get it for you, he keeps in touch. I call him my favorite car dealer. If you want a great deal and a great worker call Jeff Dawson ( the man with the plan). More

Extremely professional personnel. I always dread shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. There was no high pressure; they were all courteous, knowledgeable and helpful; the trade-in allowance was fair; and the financing was quick and painless. In fact, the contract was signed and the deal completed. Marcus Smith called the next day and informed me that the had obtained much better financing, and that the payments would be considerably lower than those in the contract we had signed. He prepared new contract papers and I realized considerable savings monthly. Obviously, he went out of his way to obtain the lower interest, since the contract had already been signed. The salesman, C.R. Shock, answered all our questions during the test drive and afterward, and provided us with an explanation and demonstration of all options. We left the dealership with a great deal, exceptional service, and a full tank of gas! I have found my auto dealer for all future purchases and will highly reccommend to all my friends and family, More

We were in need of an additional vehicle and wanted a BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away from where the car was located so I emailed just to get some details. Michael McLain contacted me back while on his off day to give me the details and to get started on working the details out for the purchase. I am in sales as well and deal with clients from long distances and when I ask Michael about the cars condition and ect. I let him know not to destroy his crediblity that he had already built so far by mis-leading me on the car and that I would not be a "HAPPY CAMPER" if I got there and it was not what he said. Well, we arrived and the condition of the vehicle exceeded my expectations!!!! I had previously looked at a another vehicle from another dealer and for the same age and miles this unit was far superior for the same money. The money I spent to rent a car one way was well worth the expense. I want to also mention the F&I people that helped my wife and I and who worked with Michael to make this quick trip of over 200 miles away go smooth. Mr Buddy Victory and John Zepernick did a great job of getting the finances handled in a very timely basis and make it a great experience. I do not rate surveys at the high levels very often because I expect what I pay for but felt lead to do so on this one with the way this dealerships employees treated my wife and I. The employees at this dealership do what they say they will do. I will drive 200+ miles again to this dealer when the need arises. More

Purchased used camaro for 16 year old son. Great experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You need to give this dealership a try!! They will impress you too More

I got a 2008 infinity m35x from homer ,he found the car I wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve wanted in a couple days it was just what I wanted and he got the deal done very fast, I will buy my next car from him for sure ,thanks a lot ,Steve Suzdak .... More

I love this place! The staff was very plesant and the showroom was nice too! The salesperson Jeff was very helpful and knowledge and was able to answer all of my questions and address any concerns that I showroom was nice too! The salesperson Jeff was very helpful and knowledge and was able to answer all of my questions and address any concerns that I had. I got a great deal on my BMW and I would definitely recommend Alexander Ford and Jeff Dawson. More

My experiences with Ford Lincoln of Franklin were so quick & easy that I continue to go there first when I need a vehicle! My salesman Jeff Dawson will find whatever you are looking for! I will continue quick & easy that I continue to go there first when I need a vehicle! My salesman Jeff Dawson will find whatever you are looking for! I will continue to shop there & give them all stars for dependability, price & impeccable customer service! More

I had been searching off and on for a new (used) vehicle for the past few years. Greedy/ rude sales people is usually what changed my mind and steered me away from purchasing a vehicle. I called Ford Lincol for the past few years. Greedy/ rude sales people is usually what changed my mind and steered me away from purchasing a vehicle. I called Ford Lincoln of Franklin and my call was answered by Cody. I told him exactly what I was looking for and the price point, and added I would be willing to check out other vehicles as well (considering everywhere I had looked, it seemed no one could get the vehicle I wanted for the price). Cody immediately let me know, they had the exact car I had been looking for and it was in my price range. I drove over to the dealership, looked at the 2010 Escape they had just gotten in and fell in love. It was a quick yet efficient transaction, and I was thoroughly impressed the service. Within 2 hours my search was over and I was driving home the vehicle I had been searching for. Cody has continued to follow up and make sure everything is okay with my recent purchase and that I have been satisfied with his service. Which is a definite yes! If you are in the market for a new vehicle please go and ask for Cody, you will be glad you did. More