Ford of Franklin

I was at the dealership today to purchase a new 2013 Ford F150 and trade my vehicle in. I knew Ford was going to announce a redesign at the Detroit Auto Show next month for the new F150 so I figured I could F150 and trade my vehicle in. I knew Ford was going to announce a redesign at the Detroit Auto Show next month for the new F150 so I figured I could get a pretty good deal with the current model and being the end of the year. Prior to getting to dealership I work out the OTD with Rafeal and price was fair and I was ready to make the next step. I did my homework and valued my trade in on KBB, which I understand it to be a national norm, and what all dealers used. Once I did that I subtracted what was still owed on my car which left me the equity. I subtracted that from the OTD price that was given to me giving me my true OTD with trade-in. Prior to coming in I told Refael what I wanted to be at in order to make this work for me as my car was 6 month old and I didn't want to take too big of a hit as I know I would anyways. I wanted to be realistic also I live 30min away from the dealership so I didn't want to waste my day there if it can't happen and I'll just wait for the 2015 model. Of course he said we will make it happen and of course I was hopeful they could. After two and half hours of waiting around the Sale Manager, Matt Troconis, came to me with what they could give me for my car. It was 8k less what KBB quoted me for my trade-in value. I stated that was extremely low and insulting. I had the KKB paper and showed him that. He than proceeded to show my two other online auction quotes and I told him that's fine but this is what I need to be. If we can't make it happen I'm done and we don't need to waste anymore of each others time. I'll just wait of the new design/model to come out as I am not in a rush to sell or have to sell. I asked for my keys back and not sure if he didn't hear me or if he chose to ignore me. So I went back to the room and asked for my keys again so I can leave as I don't believe they could make it happen. No harm no foul. Well he again began to give me his song and dance of I'm going to try to get you the best deal... I told him that's fine but I've been in here for 2 and half hours and this isn't my idea of fun. It's a simple yes we can make this happen or no and I would be on my way. At that point my blood pressure was high. I was very irritated as I was very clear where I needed to be or it can't happen and I'll wait. Matt than proceeded to say "well I'm hear for 14hrs most days" that's when I blew my lid. I proceeded to say well now you just pissed me off. That's your job not mine. I didn't choose this to be my living you did. I was very clear before coming to Rafael as well as to you. I needed to be at X and if you can't make it happen than I'll wait. So F you! Probably could have gone away without cussing but when someone that I'm trying buy a vehicle from complains about his job to me and how long he's been there. That's not cool with me and I'm already at my limits. I than was leaving the dealership and he was following behind me. I than proceed to hear him say to Jeff make sure he doesn't come back here. I stopped turned around and asked to speak to the general manager. They acted like they were going to take me to him but Matt ann started saying well I wasn't cussing at you and I said no you weren't but we are both adults here and there are no kids around, again I admit I could have handled it bette but my patients were gone.Than Jeff was like well I'm his boss what's the problem I proceeded to tell what happened, during this time Jeff proceeded to get in my face in a confrontational manner, literally 12". I said sir you need to step back you're a little too close to me and I am uncomfortable. Jeff than stated I needed to get off the lot. Which I did and I was glad to. I would not do any business at a place that complains about their job to me when I'm doing them a favor to buy a car. I'm a very simple person and cut and dry. Tell if you can make it happen or you can't and I will be on my way. No need to waste your time or mine for 2 and half hours. You can move onto your next deal. More

After visiting other dealerships and feeling frustrated with our options, we entered your brand new dealership (on it's first day!) and were greeted by several smiling, helpful faces. We were introduced t with our options, we entered your brand new dealership (on it's first day!) and were greeted by several smiling, helpful faces. We were introduced to Tori, who was very friendly. We asked many questions, and what she didn't know, she found out for us. We found several options to meet our needs. When we zero'd in on our choice, she did everything to make our transaction as stress-free as possible. We recommend the dealership, and we HIGHLY recommend Tori! More

This was the best car buying experience we've ever had. Sales staff were helpful but not pushy, no "tactics", no haggle pricing that was below Blue Book and NADA and we LOVE our Ford Flex. Will never had. Sales staff were helpful but not pushy, no "tactics", no haggle pricing that was below Blue Book and NADA and we LOVE our Ford Flex. Will never bother visiting another dealership in the future and will refer all our family and friends More

I was so upset that I had an accident in my car because I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Fra I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Franklin, Tn , for my car repairs. Over the few weeks both Krista and Mike made what I thought would be a horrible experience a very comforting, caring, reassuring and BLESSED experience. Every phone conversation, every question, just the whole experience ended as though they were family. They were absolutley AWESOME and please make sure that someone reconizes this even if it is a few words spoken to them ! Thank you, Faith Aiken More

After 4,000 miles and 4.5 months, Clyde Maxwell called to ask how things were going with the car!!! Excellent, said I, except that I have questions about the electronics. Come by said he. I visited, Clyde ask how things were going with the car!!! Excellent, said I, except that I have questions about the electronics. Come by said he. I visited, Clyde taught me how to manipulate the electronics expertly, clearly and effectively. Thank you! Madeleine Hess More

Excellent follow up and customer care. This dealership and employees really cares about its customers and taking good care of them. I highly recommend this place! and employees really cares about its customers and taking good care of them. I highly recommend this place! More

"WOW!" is exactly what we experienced at Ford Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comp Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comparable within a 200 mile radius. The CarFax report available to us online also showed the vehicle had been in no accidents and was maintained regularly. I kept wondering if the situation was "too good to be true," but a friend also told me they always had a great experience at this lot. Working with Danny McGee (sales) and John Zepernick (financing), we were surprised at how friendly and helpful they were. There were no pushy attitudes from them or surprise charges when it came to signing paperwork. All included costs were known upfront (even posted online before we arrived). They even beat the best financing rate I was able to find on my own. My wife and I genuinely enjoyed the experience, and would HIGHLY recommend this business to anyone looking for a fair, honest experience from an automotive dealership. More

Wendell was very helpful, friendly and sincere. Seemed trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with hi trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with him. Wendell is an easy going fellow and we actually enjoyed spending time with him. Thank you, Wendell. Hope you sell a car today! More

First of I would like to tip my hat to the entire staff at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicl at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicle to the sales/finance team working hard to get the best APR for our loan. Even after the delivery Jason went above and beyond to make sure our vehicle was perfect. We went to 4 other dealers in the franklin cool springs area and I would highly recommend this dealer to anyone looking for a vehicle over the others. Thank you Ford Lincoln of Franklin!!! More

Went to Ford of Franklin first to look at new trucks and Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashvi Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashville found what I wanted...but the dealer would not hold to the price that was ON THIER WEBSITE and i even called to verify....it was only $500.00 difference......called Micheal MCClain at Ford of Franklin...he said yep to the price and got me the truck I wanted!!!!!! ....... More