Ford of Franklin

Cody was friendly and upfront. He takes a personal interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. interest in your buying process. He respected my timeline during the buying process by not being overly aggressive and bothersome. More

Ford Lincoln Franklin is our go-to-dealership when we want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to ex want/need a new vehicle. As long-time Ford/Lincoln consumers, we appreciate a dealership that is focused on the customer and doing all they can to exceed their customers expectations. C R Shock is the new car salesman that is totally focused on providing excellent customer service. I was recently involved in a car accident and my brand new Lincoln that we had only had for less than 4 months had to be towed from the site. When asked where I wanted it to go, my only response was to Ford Lincoln Franklin because I knew they would take care of me and my car. I then phoned C R Shock and told him I needed a car. Since it was near the end of the day and the car rental agency was about to close, he went above and beyond for my husband and me. He rented the car in his name for the evening assuring that I would have a vehicle. He was going to do whatever it took to take care of us and that's the kind of excellent salesman he is. We previously bought a new Edge from him and kept in only a couple of weeks when someone dented the door. I called C R and explained what happened and how sick I was over it and inquired about the collision dept, etc. He very willingly encouraged us to bring the Edge in and let them put us in a Lincoln which is what we had thought about buying in the first place. Everyone we worked with in that process was very accommodating to our wants/needs at that time, as well. C R is the type of salesman that listens to his customers, and makes them feel as though he really does have their best interest at heart. His excellent service and responsiveness goes beyond the closed deal! We couldn't be more pleased with Ford Lincoln of Franklin and look forward to doing business with them for many years. We certainly hope Ford Lincoln Franklin will be able to retain C R Shock for many, many years! A dealership is only as good as the people they employ and the employees can make or break it. More

The service was excellent. Everyone was extremely nice and helpful. I came with a car in mind and Cody took me on a test drive. Once we got back we were able to easily work out a deal. Greg Brown introduc and helpful. I came with a car in mind and Cody took me on a test drive. Once we got back we were able to easily work out a deal. Greg Brown introduced himself to me. Marcus helped me out with the financing. It was a very smooth process. More

Matt Troconis was very responsive to my enquiry regrading a vehicle listed on line. He handled the transaction in a very friendly and professional manner. He worked with me on getting the best deal for the F a vehicle listed on line. He handled the transaction in a very friendly and professional manner. He worked with me on getting the best deal for the Ford F 150 including my trade-in. He was also helpfull with some additional equipment I requested to the F 150. More

I purchased a vehicle from Matt Traconis and while being there at the dealership Mr. Traconis was veru helpful, friendly, offered me something to drink constantly, and worked with me through everything from there at the dealership Mr. Traconis was veru helpful, friendly, offered me something to drink constantly, and worked with me through everything from the time I arrive until the time I left which was a couple hours. I will highly recommend him to anyone asking about buying a vehicle. More

I went into the Ford dealership looking for a first car for my daughter, Matt Troconis was my sales person and he did an excellent job. He was so helpful in providing me with all of the information that I for my daughter, Matt Troconis was my sales person and he did an excellent job. He was so helpful in providing me with all of the information that I needed to make and informed decision. He understood that I was shopping different kinds of cars and I never felt that he was pushing me to make a rush decision. The entire experience was so pleasant and easy, I would highly recommend the dealership and Matt Troconis. I would definitely purchase a car with him again. More

I had a Great experience with Mr Zepernick. Very knowledgeable and helpful through the whole process. I will definitely do business with this dealership in the future. knowledgeable and helpful through the whole process. I will definitely do business with this dealership in the future. More

We had such a great experience here! Matt, Jerold, Greg, and the rest of the staff were so friendly and helpful. Matt worked with my daughter who lives in Washington state as she purchased a great car at an and the rest of the staff were so friendly and helpful. Matt worked with my daughter who lives in Washington state as she purchased a great car at an amazing price for me. He was always thoughtful about the time difference and didn't call too early and wake her. She certainly appreciated that! He always went above and beyond to provide exemplary customer service. More

Awesome experience, the sales staff was very nice. A wonderful day at Ford of Franklin. The staff had lots of knowledge and very well rounded indivuals. wonderful day at Ford of Franklin. The staff had lots of knowledge and very well rounded indivuals. More

Jeff Dawson Is Not Just A SalesMan,He'sAFriend. YouTellHimWhatYouWant,AndHeGetsIt. WeHaveBought5VehiclesFromHimAndBuddy. AndReferJeffToAnyoneLookingForANewOrUsedVehicle. TheSelectionOfVehiclesIsNum YouTellHimWhatYouWant,AndHeGetsIt. WeHaveBought5VehiclesFromHimAndBuddy. AndReferJeffToAnyoneLookingForANewOrUsedVehicle. TheSelectionOfVehiclesIsNumerous,TheFacilityUsCleanAndEveryoneIsFriendly. Jeff UsWorthHisWeightInGoldX10 IHopeFordRealizesWhatAGreatEmployeeTheyHave. AfterDealingWithPeopleLikeMe,HeNeedAsRaise. ThanksJeffForEverything youDo.You'reTheBest! Mmmwwaaa :-* More