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Ford of Franklin

Franklin, TN

4.8
1,301 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,301 reviews

January 09, 2025

Honestly the best salesman I have ever come across, in all my years I have never met someone so passionate and knowledgeable as him, he is not only an amazing person but an amazing salesman, I will foreve More

by angelvilla40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 09, 2025

Me and my wife were looking for a deal on a 2024 Lincoln Nautilus Hybrid. My wife what some specifics that she wanted with the car like the light interior, sunroof, etc. we looked all over the country onlin More

by Jbirdaf08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Giove, Norman Hanes, and Karen May
Jan 11, 2025 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

January 09, 2025

Miguel always goes above and beyond to take care of me and my family when buying a vehicle. Repeat customer because of him! More

by spenvape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 09, 2025

Miguel was incredibly helpful in finding my new fusion. Most of the time dealerships are trying to get the most money away from you. Miguel helped get me a great deal. Will definitely be coming back to get More

by eduardoevillanueva62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 09, 2025

Sold me a ford raptor I love it was nice and easy process with Miguel More

by s.villanueva.6977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Ford of Franklin responded

Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 09, 2025

Ford/Lincoln of Franklin created an incredibly positive buying experience. Specifically, Miguel Villanueva is a very personable salesman, and he assisted me in finding the right Lincoln Navigator optioned More

by goobstercars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

January 09, 2025

They had exactly what I needed, definitely recommend them for anyone, ecstatic over my purchase. Highly recommend Summer Bell, she was incredible to me throughout the entire process, friendly, accommodating, More

by chumbley88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
Jan 10, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 09, 2025

I recently had an outstanding experience purchasing a vehicle from Summer Bell at Ford Lincoln of Franklin. Her professionalism and warm demeanor made me feel welcomed from the start. Summer showcase More

by Bonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm, Summer Bell
Jan 10, 2025 -

Ford of Franklin responded

Hi Bonnie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 09, 2025

Ford-Lincoln of Franklin is a great dealership! Ben Rhett is a courteous, well-informed sales associate, explaining in detail all aspects of the process of purchasing our Maverick. We will call on More

by rjrhett62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2025

We have purchased two vehicles with Ben, and both experiences have been awesome! We will continue to use Ben as our salesman! More

by acrhett89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

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