Ford of Franklin

I got a Ford Focus 2008 this past Friday to replace my loyal Saturn SL2 '99 @ Ford Lincoln @ Franklin. It was overall a really pleasant experience. I felt that I was treated with courtesy and honesty. I h loyal Saturn SL2 '99 @ Ford Lincoln @ Franklin. It was overall a really pleasant experience. I felt that I was treated with courtesy and honesty. I highly recommend my Sales Representative: Dan Harrold. - I appreciate Dan's effort to get the best deal for me. When I told him frankly that I am having a hard time to decide between the car he showed me and a car at another dealer, and if he gave me a price advantage I will seriously consider make the purchase right away, he got the price $500 lower than the listed price online on AAA (which was already a great price). - Honor AAA $100 off final negotiated price discount (via AAA Car Buyer Program) - Gladly accept my payment in cash. No pressure getting financing from them or buying any extended warranty / service plan. - Dan did a great job keeping me informed on the progress of deal and service. - Walked through my independent mechanic inspection report with me. Service as needed to help me drive home worry-free. I strongly recommend them :) More

We had a wonderful experience with Ford of Franklin during the purchase of our new Ford Explorer. Michael McLain's customer service was excellent. He values his customers. We appreciate his patien during the purchase of our new Ford Explorer. Michael McLain's customer service was excellent. He values his customers. We appreciate his patience to answer each and every questions regarding the new vehicle and about the deal. He is knowledgeable and professional. Our overall buying experience was great . Thanks to Michael McLain's team. More

Jeff Dawson was very helpful to me and my search. He maintained a professional and caring attitude from the beginning to the end of the sale. maintained a professional and caring attitude from the beginning to the end of the sale. More

Matt Troconis was my sales man and he did a fantastic job. He made me feel at home, and answered all of my questions. If I ever talk to any one who needs a new car I will definitely refer them to Matt Tr job. He made me feel at home, and answered all of my questions. If I ever talk to any one who needs a new car I will definitely refer them to Matt Troconis. If I have a question I know i can call him and he will help me. Matt is truly a helpful sales person. Thank You! Sylvia Brooks More

When my husband and I made a phone call to Ford Lincoln of Franklin requesting information about their car sales, the sales representative (Matt Troconis) called us back and, immediately after he emailed u of Franklin requesting information about their car sales, the sales representative (Matt Troconis) called us back and, immediately after he emailed us information with photos of the cars we might like and also asked us to come over the dealership to show us what they had in stock. The sales representative made possible for me to trade in my Toyota 4 Runner 2006 for a new Ford Focus 2013 with the monthly payment I initially requested. This is my first 4cyl car and I really like it. Concepcion Olguin More

I am writing this review hoping that your employee Matthew Troconis gets the credit he deserves!! I have purchased vehicles from BMW, Ford, Mercedes, Chevrolets and Lexus just to name a few and I hav Matthew Troconis gets the credit he deserves!! I have purchased vehicles from BMW, Ford, Mercedes, Chevrolets and Lexus just to name a few and I have never come across a more polite, professional and courteous sales person. From the moment I met him he had a friendly and caring smile that was contagious and genuine. It wasn't the phony I want to sell you a car and I could care less if your grandma died last night smile. I have met hundreds of those types throughout the years. Matt wanted to put me in a vehicle that I would like and not the one that would make him the most money. I came to your dealer looking for a Lincoln or used Cadillac SUV within my budget of less than 30K. Of course Matt showed me what I wanted to see but also let me know about the Escape Titanium. When he started walking me over towards them I didn't think that I would trade in my BMW for a Ford. However, Ford has come a long way!!! I absolutely fell in love with this vehicle and especially all the bells and whistles and right in my price range. Also, it was a 2014. There is no way I would have been able to get a Cadillac or a Lincoln fully loaded like this for that price. Believe it or not I actually liked the Ford Escape better. The body style and color is just beautiful. I am extremely pleased that Matt took the time to find me the vehicle that I wanted, even when I didn't know I wanted it myself!!!. Now you would think once you drive off a lot and buy a car this is the last time you hear from your sales person. This has always been my experience in the past. This is not the case with Matt Troconis!!!! He has called me and or e-mailed me three times since I have purchased my vehicle. The 1st time was to follow up on a couple of questions I had. The second time was to see how I was doing in my new car and to let me know he had set up MY RIDE. This last time was to ask me if I was still happy in my new vehicle and if there was anything that I needed and to let me know that I am now part of the Ford and Lincoln family and to keep in touch for any of my vehicle needs in the future. NOW THAT IS Dedication to your company and to your customer!!!! I will be honest with you, knowing that a sales person has your best interest in heart, it doesn't matter where they work or what kind of vehicle they sell. It is almost like finally finding the perfect Beautician. You continue to go to her for years no matter what company she works for and no matter how the styles change. You follow her around because she is the only you can trust to do things the right way. It is almost the same as finding the perfect car salesmen, except its a lot more expensive!! Matt is that type of salesman, one you can trust. Please pass along my sincere gratitude. Annie Arias More

We had a traded a couple years ago for a 2012 Escape - my husband decided to go alittle bigger for comfort. Matt helped us with a 2013 Explorer. The experience was great and friendly. We appreciated all h husband decided to go alittle bigger for comfort. Matt helped us with a 2013 Explorer. The experience was great and friendly. We appreciated all his help and if we were to trade again I would hope he would be available to help us. I have recommended Your dealership and Matt to our friends who are looking to purchase a vehicle used or new. Thank you again Lana and Larry Newman More

CR Shock was very friendly and knowledgeable. He did not waste my time and got straight to the issue which was the PRICE! I am very pleased with my car and the dealership and will recommend CR to all my fri waste my time and got straight to the issue which was the PRICE! I am very pleased with my car and the dealership and will recommend CR to all my friends. Justin Shore More

Was recommended by a friend. Had great selection, service and CR made the buying experience simple and painless. I would recommend him and the dealership to all of my friends. Next Truck will be purchased he and CR made the buying experience simple and painless. I would recommend him and the dealership to all of my friends. Next Truck will be purchased here as well. More

Ford Lincoln of Franklin made buying a car what it should be, enjoyable. Homer Disher was the most knowledgeable and professional salesman I've ever dealt with. be, enjoyable. Homer Disher was the most knowledgeable and professional salesman I've ever dealt with. More