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Ford of Franklin
Franklin, TN
1,175 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,175 reviews
January 01, 2012
pat carlson was my sales rep. very courteous and helpfull. the one thing that i really liked was no pushiness. our sale went easy and always knowing what was happening. Several of the other empl helpfull. the one thing that i really liked was no pushiness. our sale went easy and always knowing what was happening. Several of the other employees were also friendly with us. I would be proud to recommend this dealership to anyone in the future. Again a big pat on the back for our salesman. It was a pleasure dealing with Ford. More
by cochran38
Employees Worked With
pat carlson
December 31, 2011
I felt very welcomed and comfortabke throughout the buyung process. They made sure that i got the best deal possible and made sure that I was satisfied with my choice before the purchase ended. i would buyung process. They made sure that i got the best deal possible and made sure that I was satisfied with my choice before the purchase ended. i would highly recommend this dealership to friends and family. More
by Quanica
December 29, 2011
Kenzie was easy to work with, no high pressure, etc. was knowlegeable about truck and if she did not know the answer, she said so and then found out. Would recommend to freinds. Felt price was good, parti knowlegeable about truck and if she did not know the answer, she said so and then found out. Would recommend to freinds. Felt price was good, particularly after doing enternet comparsion's. More
by lewis langell
Employees Worked With
Mackenzie McCarthy
December 29, 2011
I gave Ford Lincoln of Franklin all 5s because of the awesome service I received from Mackenzie MacCarthy and the whole team. I recently bought a new Mustang, and would not have had Mackenzie not provide awesome service I received from Mackenzie MacCarthy and the whole team. I recently bought a new Mustang, and would not have had Mackenzie not provided me with such great help and information! She was very patient and helpful, taking time to answer all of my questions in great detail. Mackenzie really took the time to help me in so many ways. She conversed with me in whatever ways more convenient to me, via email, phone or in person. She and the whole team where absolutely wonderful! More
by twiliteeyes7
Employees Worked With
Mackenzie McCarthy
December 20, 2011
Mr. Disher was an absolute pleasure to do buisness with. He stayed in touch, worked feverishly to locate a car to my liking and specifications, and provided constant and candid feedback. I was impressed be He stayed in touch, worked feverishly to locate a car to my liking and specifications, and provided constant and candid feedback. I was impressed beyond expectation, as Mr. Disher went out of his way while to expedite the purchase process and ensure my utmost comfort. From start to finish, Mr. Disher was professional, well versed on the processes required to purchase a car and was able to communicate all the details using a variety of media tools. Again, I will be back to Franklin Ford to find Homer for my next purchase. . .a truly outstanding young man in every way. More
by juliecarter
Employees Worked With
Homer Disher
