Ford of Franklin

Excellent follow up and customer care. This dealership and employees really cares about its customers and taking good care of them. I highly recommend this place! and employees really cares about its customers and taking good care of them. I highly recommend this place! More

"WOW!" is exactly what we experienced at Ford Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comp Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comparable within a 200 mile radius. The CarFax report available to us online also showed the vehicle had been in no accidents and was maintained regularly. I kept wondering if the situation was "too good to be true," but a friend also told me they always had a great experience at this lot. Working with Danny McGee (sales) and John Zepernick (financing), we were surprised at how friendly and helpful they were. There were no pushy attitudes from them or surprise charges when it came to signing paperwork. All included costs were known upfront (even posted online before we arrived). They even beat the best financing rate I was able to find on my own. My wife and I genuinely enjoyed the experience, and would HIGHLY recommend this business to anyone looking for a fair, honest experience from an automotive dealership. More

Wendell was very helpful, friendly and sincere. Seemed trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with hi trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with him. Wendell is an easy going fellow and we actually enjoyed spending time with him. Thank you, Wendell. Hope you sell a car today! More

First of I would like to tip my hat to the entire staff at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicl at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicle to the sales/finance team working hard to get the best APR for our loan. Even after the delivery Jason went above and beyond to make sure our vehicle was perfect. We went to 4 other dealers in the franklin cool springs area and I would highly recommend this dealer to anyone looking for a vehicle over the others. Thank you Ford Lincoln of Franklin!!! More

Went to Ford of Franklin first to look at new trucks and Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashvi Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashville found what I wanted...but the dealer would not hold to the price that was ON THIER WEBSITE and i even called to verify....it was only $500.00 difference......called Micheal MCClain at Ford of Franklin...he said yep to the price and got me the truck I wanted!!!!!! ....... More

I traded for a 2010 MKZ earlier this week. My first contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. D contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. Danny was friendly, helpful, and not pushy. When there was final agreement Danny brought the car and the paper work to our home. After the trade I have hear from Danny a couple of time to be sure that everything was as agreed and acceptable on our end. Trading cars is one of my least enjoyable activities. However, Danny made what is usually an unpleasant experience, if not enjoyable, at least pleasant. More

I have an obvious issue with my F150. Coolant is streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. This is a shameful business practice to charge for quotes when no diagnostic services are required. More

Our salesman Bob Stahl was very professional and went way out of call of duty... Explain every thing before we drove our truck off lot.. way out of call of duty... Explain every thing before we drove our truck off lot.. More

We had called about the car ahead of time an when we got there it was clean an ready for a test drive. Danny had gotten it ready for us. While some car dealers are pushy an have to have you buy today; Danny there it was clean an ready for a test drive. Danny had gotten it ready for us. While some car dealers are pushy an have to have you buy today; Danny was friendly, welcoming, an understood how much we could afford. It took us a minute to get the bank loan through as we had been then for several house my wife an I got hungry. Danny offered to buy us subway across the street to tide us over while the paperwork went through. While I was signing paper work with John, Danny got the car finish detailed with a wash an wax. We left that day with the car for the price we wanted! It didn't end with the sell, Greg Brown sent us some cookie to thank us for buying from their dealership. We will definitely be going through them again when we're looking for another vehicle! More

I spoke with Jose on the phone while my 2010 Navigator was in service about possibly trading into a new Navigator instead of repairing it. Jose was helpful in getting me the information I needed about my was in service about possibly trading into a new Navigator instead of repairing it. Jose was helpful in getting me the information I needed about my trade and let me know what was on the lot before my husband and I arrived. (We texted back and forth several times before I arrived which saved me time at the dealership, which I greatly appreciated.) When we got to the dealership, Jose already had the truck pulled up and ready for a test drive. They only had one model in stock that fit my needs. We took it for a spin, it sure was a beautiful truck! Afterwards, Jose offered us some waters and we sat down to talk numbers. Eventually Jason got involved as well and we completed the negotiations and told him we were in as long as the financing looked good. We sat down with John Zepernick and we're able to get 0% and some loyalty cash back. I have to tell you. In all my years of buying cars, I don't think I've ever had such a pleasant dealings with a finance guy. John is top notch! We did end up buying a Ford extended warranty on this truck and will not run into the same issues that we did with my 2010 :) After our sale was complete, Jose met up with me and we talked about the cars features and he helped me move my stuff between my trade and new car. Jose was friendly, attentive and a real pleasure to work with. I never felt any high pressure sales from him. He just believes in the product (as do I) and is a really good guy. I would happily pass his card along to any of my friends. More