Ford of Franklin

I worked with Pat Carlson for a week before driving from Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the dea Chattanooga to Franklin to pick up my new Truck - a 2012 Ford F-150 FX4. Pat was able to provide all of the information I needed to complete the deal through USAA, and after a short negotiation on my Trade-In, we put ink to paper and finished up the transaction in no time. Their detail shop and Finance department was top notch. Friendly, helpful and very professional. I would recommend anyone considering a USAA purchase take the extra time and drive the extra miles (from anywhere in Tennessee) to deal with Pat and the Ford/Lincoln Crew in Franklin. More

My experience buying a used vehicle went way better than I expected. My salesman was Jeff Dawson and he was wonderful. No pressure, just friendly helpful service. The deal went smooth and easy. All I asked I expected. My salesman was Jeff Dawson and he was wonderful. No pressure, just friendly helpful service. The deal went smooth and easy. All I asked for was almost worked out. This purchase did not seem like a big dealership and that in itself made it a nice purchase. If you are in the market for a new or used vehicle, call Jeff, he'll answer your questions and won't bug you with a hundred calls. Kelley R. More

After emailing and phone calls from Patrick Carlson, I knew I had found a very experienced and dependable sales representative. Patrick went beyond my expectations for working with me on finding a F-150 knew I had found a very experienced and dependable sales representative. Patrick went beyond my expectations for working with me on finding a F-150 truck. He had all information that I requested back in February and two days before I was driving from Huntsville to Franklin, Tn. I had changed my mind and decided that I would purchase a truck within 2 years. There was nothing that Patrick had done in a negative way, it was just my decision. I did tell him that when I decided to buy again I wanted him to be the salesman. In May, we started looking at my options and choices. Patrick was not a disappointment and found every truck options to my satisfaction. I was ready to buy a truck from him until I was informed the 0% for 60 months was not available at their dealership but was in Alabama. That was the only deciding factor for me to not buy from Patrick. I will refer his name to anyone who talks to me about purchasing any vehicles in the future. I had a pleasant interaction with Patrick with e-mails and phone calls. I knew this man knows his job. I would highly recommend purchasing a vehicle Patrick Carlson. More

Wendel and the team at Franklin Lincoln were great! I left the house planning on getting a car from Carnival Kia of Franklin, after my visit there I decided that they should change their name to Circus K left the house planning on getting a car from Carnival Kia of Franklin, after my visit there I decided that they should change their name to Circus Kia. I stopped into Ford on my way home because my husband realy wanted me to look at the Ford Escape. Imagine his suprise when I drove home in my new Escape. They found the perfect car for me. I explained what I wanted and within minutes they found an escape with everything I was looking for in a new car and more. Best of all it was cheaper than I was expecting. The staff was and still has been very helpful, and I would have to say that buying this car had to be the most pleasent caring buying experience that I have ever had. More

Homer was simply awesome! He was very honest and opened about my concerns to what type of vehicle I was interested in. There were two vehicles I test drove. One was a 2008 Volkswagon Passet and the other w about my concerns to what type of vehicle I was interested in. There were two vehicles I test drove. One was a 2008 Volkswagon Passet and the other was a 2008 Ford Fusion. I went with the 2008 Ford Fusion and I couldn't be happier. It was a great price and was in great condition! I've been having a blast driving it around. I actually just washed and waxed it today. Homer was very understanding and kind. I would definitely recommend Homer to anyone who's interested in purchasing a new automobile! He has great customer service and is one of the nicest sales man I've ever done business with. He definitely cares for his customers. The dealership in general was very friendly. The sales manager even caught me outside after purchasing to shake my hand and thank me for doing business with them. Ford Lincoln of Franklin will be my dealership for all my future purchases. Thank you for the awesome vehicle! More

The Dealership was a great experience and so was the staff. It's a shame one has do drive to another City to purchase a vehicle. Everyone was polite, kind, and never judgemential. This was one of the be staff. It's a shame one has do drive to another City to purchase a vehicle. Everyone was polite, kind, and never judgemential. This was one of the best experiences we have had buying a vehicle. Many dealerships are the same a salesman looking and judging if he thinks you have the money to buy or will this be a waste of time. Which often leads people to leaveing that are truly looking to buy! We will be doing further business with Homer Disher and the Ford Lincoln Franklin Dealership. Thanks again Homer for all you did for us. More

Ford Lincoln of Franklin is the only dealer who ever offered to bring the car to me!! My other car wasn't drivable so it was hard for me to look for a car and I thought it was incredible they offered th offered to bring the car to me!! My other car wasn't drivable so it was hard for me to look for a car and I thought it was incredible they offered that and then actually DID it, with no hassle; whatever worked for my schedule! I've told a couple friends they did that and they said "really!? I've never heard of that!" Kenzie was my saleslady and she was terrific! I was very happy with this experience. More

This was the most; Honest, Friendly , Helpful and Caring group of car sales personal we've ever been apart of and we've purchased many vehicles in our life. We TOTALLY felt confident that the whole team had group of car sales personal we've ever been apart of and we've purchased many vehicles in our life. We TOTALLY felt confident that the whole team had our best interest in the entire process. And get this, they wanted us to get the best price/deal that was possible, Yeah I know, totally not the MO of the process from any other dealership we've ever been a part of. After the sale, it didn't stop, they continue to checkup on us to see how it's been going with the new F-150. They have us as a customer for life. Easy, calm, cool, truth! Pigs do fly :) More

I selected a 5 rating for the following reasons: - The I selected a 5 rating for the following reasons: - The first contact (Mr Wendell Sherrell) displayed a direct interest to my auto needs (the relation I selected a 5 rating for the following reasons: - The first contact (Mr Wendell Sherrell) displayed a direct interest to my auto needs (the relationship did not reflect I need to sale you a vehicle today) - Provided multi options (vehicles) before we started reviewing individual vehicle options and prices - During the negotiating Mr Sherrell always presented my request timely In summary within 30 hour time frame was able to select a vehicle to service my needs at a reasonable price. More