Ford of Franklin

I would have to say that the first thing that got me interested in this dealership was Lori's emails and the USAA discount offered by her dealership. Oddly enough, the dealerships around Fort Campbell interested in this dealership was Lori's emails and the USAA discount offered by her dealership. Oddly enough, the dealerships around Fort Campbell don't offer this discount. She gave me enough information to make Ford Lincoln of Franklin my first place to look for a new vehicle outside of my home city of Clarksville Tennessee. No one in my area offered specifically what vehicle I was looking for but the examples she sent me via email got me interested enough to go look. Once I got there Patrick listened to my specific needs and was able to find me an F150 that perfectly suited my needs for the price I was willing to pay. I'm not usually a one-stop shopper but they made it enjoyable and well within my budget. Thanks again all. More

While searching for a truck for my business, I came across a Ford Ranger that this dealership had listed on Autotrader.com. The price had recently been reduced to $10,991.00, so I called to inquire ab across a Ford Ranger that this dealership had listed on Autotrader.com. The price had recently been reduced to $10,991.00, so I called to inquire about the price including taxes, fees, etc. I made it clear to Clyde that if we could agree on a price I felt was fair, I would arrive with a check in hand to get it that day. The truck had been there for just over 60 days so he said he was looking to get it off the lot right away. I felt like we were moving in the right direction at this point. He asked if he could call me back with a price after he had done some calculations. When I received a call back, it was from Matt. The price he gave me was $12,650.00. It seemed high so I told him I would call back shortly after giving it some thought. I then called the Williamson County clerk's office for the exact total on the sales taxes, local fees, etc. They were $849.37. The Davidson County clerk's office told me the fees to register the vehicle would be $131.75. That brings the total to $11,972.12. I called Matt and made a more than reasonable offer of $11,500.00, but he wouldn't even consider a price lower than $12,000.00. I told him that was not an agreeable price. That's when he told me it was going to auction on Wednesday because it had been on the lot so long, but he would rather sell it at a loss at auction than sell it to me for what I had offered. I thought that this was a very rude thing to say to a potential customer. He kept insisting that what's the dealership had in it even though the math didn't add up. Even when I confronted him about the difference between what I knew the total cost should be and what I had been told the price was, he kept saying that's what they had in it. Why would any dealership list a vehicle for a loss online? Quite frankly, this felt like nothing but a bait-and-switch. These jokers priced it low online to increase interest but tacked on $677.88 in additional fees to get more money out of a buyer. Not only did they lose what could have been a valuable business relationship (my business has purchased five vehicles in the last year), but I will make sure to mention this experience to anyone I know looking to purchase a vehicle. It's just dishonest - there's no two ways around it. I don't run my business dishonestly and I refuse to patronize any business that does operate this way. It paid off for me to walk away from this deal because I purchased a much nicer truck from a competitor for a very fair price. More

We just bought a new car from Franklin Ford. I usually go through the Costco dealership, but the Franklin Ford was cheaper than the Costco dealer. Everyone was so friendly and helpful. I would use them again through the Costco dealership, but the Franklin Ford was cheaper than the Costco dealer. Everyone was so friendly and helpful. I would use them again in a heartbeat. If you have any questions about the price they are so nice to answer each and every question. More

We dealt with five different Ford Dealerships, We was about ready to give up when we found this location on the internet and the ratings stood out and they were right. As soon as we came in everyone wa about ready to give up when we found this location on the internet and the ratings stood out and they were right. As soon as we came in everyone was friendly, and helpful and in about an hour We got the best deal of all the other dealerships . Negotiation was virtually hassle free and to the point. We got the car we wanted at an awesome price. These people don't mess around they want to sell you the car you want at a great price. Thanks to Rafael, Tori, Matt, and John for all you have done for us. For the 40 mile drive We made it was well worth it. Again thanks for a great experience. Charles and Glenda More

I wanted to surprise my son with a new car for college graduation. Kenzie was so helpful and patient since I wanted to make sure I got the best deal and the right vehicle. She even went to Michaels and ma graduation. Kenzie was so helpful and patient since I wanted to make sure I got the best deal and the right vehicle. She even went to Michaels and made a huge bow so when we came back a few hours later the Explorer had been detailed and was pulled inside with a huge bow in top! My son was thrilled and I couldn't have been happier with all the help she gave us. More

Within the first two minutes of being at the dealership we had met the owner and sales manager and both were more than willing to help with anything we needed. Tori Caps was our sales rep and she did a gre we had met the owner and sales manager and both were more than willing to help with anything we needed. Tori Caps was our sales rep and she did a great job putting everything together and helping us get or vehicle. I wen't back a couple weeks later to get an addition to my vehicle and Tori was there ready to great me and help make the additions as she did when we first purchased the vehicle. I hate buying cars and dealing with the hassle but this dealership and it's employees made the experience better than I could have imagined. I hope all my car buying experiences will be this easy. More

Our entire experience at the dealership was extremely comfortable, friendly and for lack of a better term non-pushy. Our Sales consultant, Homer Disher, was a wealth of knowledge who laid out everything comfortable, friendly and for lack of a better term non-pushy. Our Sales consultant, Homer Disher, was a wealth of knowledge who laid out everything that we needed to know. He ensured there were no hidden items, was very honest and went to bat for us when it came down to the final price. We were impressed with his knowledge of the vehicle features (Lincoln MKX) and was able to explain them in a way everyone can understand. His sense of humor encourage us to "want" to buy from him and this dealership. The entire team from Jerold, Homer and Marcus made it an experience that I would recommend to anyone. If you are in the market for a Lincoln... go see them... you'll get the best quality service in the market. More

Troy was extremely friendly, great listener, really helped us find the car we were looking for. This dealership prides them self on customer service and they lived up to our expectation. We will defini helped us find the car we were looking for. This dealership prides them self on customer service and they lived up to our expectation. We will definitely be recommending Troy and Ford Lincoln of Franklin to our friends and family. More

Everyone at the dealership never hesitated to offer assistance or provide help. Danny worked with us to find the perfect car for me and also made sure to get the best deals for our situation. assistance or provide help. Danny worked with us to find the perfect car for me and also made sure to get the best deals for our situation. More

I test purchased a Chevy Equinox from this dealership. I worked with Jeff Dawson. He was able to make the purchase transition very smooth. He went out of his way to show me the different features on the tru worked with Jeff Dawson. He was able to make the purchase transition very smooth. He went out of his way to show me the different features on the truck. Also, I received a more than fair purchase price. Marcus was very helpful in explaining the paperwork that had to be signed. This is my 3rd vehicle purchased at this dealership. They have great customer service! More