Ford of Franklin

Flex vs. Edge Went in to look at a 2014 Edge, but the price of the same year, mildly used Flex was so good, we couldn't pass it. There was no pressure to buy anyth Went in to look at a 2014 Edge, but the price of the same year, mildly used Flex was so good, we couldn't pass it. There was no pressure to buy anything, which was refreshing. since I had not purchased a car since buying my Expedition in 1998. The only negative was in the detailing of the vehicle. The back of the seats was dirty. Also, there were no floor mats. I had to ask for those, which I believe should be included with the purchase of any vehicle. Overall, this was a very pleasant experience and if the Flex is as good as the Expedition, I'll be back in about 16 years for another Ford! More

Awesome Buying Experience I had a great purchasing experience at Ford of Franklin! Doug Kaufman was very helpful and knowledgeable and I never felt pressured. Doug even helpe I had a great purchasing experience at Ford of Franklin! Doug Kaufman was very helpful and knowledgeable and I never felt pressured. Doug even helped me move my belongings from my trade-in. Doug has followed up several time to see if I had any questions about my F150. More

Used Raptor Purchase Patrick Carlson and the entire Team were great to work with. Although I was buying a used vehicle, they did everything they could to make it feel bra Patrick Carlson and the entire Team were great to work with. Although I was buying a used vehicle, they did everything they could to make it feel brand new to me. Patrick was accommodating to my schedule and very responsive to all of my questions. The transaction was quick and relatively painless as far as vehicle purchases go. I would return for another purchase without hesitation. More

Bought a new Ford Truck Experience was good - they had the stock I was looking for and accepted my trade in. Douglas did a good job explaining the vehicle and providing me d Experience was good - they had the stock I was looking for and accepted my trade in. Douglas did a good job explaining the vehicle and providing me details I needed. More

Great dealer, great customer service, great vehicle! My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came across Ford-Lincoln of Franklin online and was impressed with the selection of available vehicles and prices. We made an appointment and decided to take a look at the Ford Focus. I have personally always been a bit weary about car dealerships, but Ford Lincoln Franklin set my mind at ease and treated me, my husband, and my daughter with some of the best customer service ever. Douglas Kaufman was PHENOMENAL when it came to not only telling me about the car, but making sure that I got everything that I wanted. It was a great experience, and I would totally recommend this dealership to anyone looking to purchase a new vehicle. More

Great New Car! I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many cars over the years but this was the easiest purchase for the best price I ever made and I loved it! Doug was fantastic! He took the time to talk me through all the 'gadgets' in the car and even talked me through components during the test drive which was great (still getting used to the back-up camera). He took the time to stay and make sure I was comfortable with the car before I drove off the lot. A great car buying experience. More

Ford F150 Great service. Would buy from Douglas Kaufman again. Douglas knew a lot about the vehicles. Will send friends and family to buy a Ford vehicle from D Great service. Would buy from Douglas Kaufman again. Douglas knew a lot about the vehicles. Will send friends and family to buy a Ford vehicle from Douglas. More

Doug is the man! I worked with Doug kaufman and big mike on the purchase of my 2015 F350. He worked with me and made sure I had just the right truck. He was always hon I worked with Doug kaufman and big mike on the purchase of my 2015 F350. He worked with me and made sure I had just the right truck. He was always honest and never tried to sell me something I didn't need. Thanks Doug! You're the man!! More

Wonderful Service As soon as we started walking away from our car, my mom and I were greeted and helped. Everyone was friendly and cheerful, and as a sales associate in As soon as we started walking away from our car, my mom and I were greeted and helped. Everyone was friendly and cheerful, and as a sales associate in retail I know how hard those qualities are to come by. The management even came over to make sure our process was going as smoothly and possible. When I need another car, this will be the first place I visit. More

Above and Beyond!! I bought my first NEW car (rather than "new to me") this past Saturday from Ford Lincoln of Franklin. Greg, Ray, Gary, and Kenzie helped us find exact I bought my first NEW car (rather than "new to me") this past Saturday from Ford Lincoln of Franklin. Greg, Ray, Gary, and Kenzie helped us find exactly the right car for me! My husband has bought two of his trucks from this dealership in the past and has always been given the VIP treatment, and my experience was no different. I traded in my 2009 Toyota Corolla after the transmission gave up on me after only 105,000 miles. Now I have a LIFETIME powertrain warranty to cover me if this ever happens! I never knew driving could be so much fun. I chose the Ford Edge due to it's room and amazing features! It also gets pretty good gas mileage for a car of its size. When it comes to financing Kenzie sure knows her stuff! She contacted various lenders to make sure to get me the most competitive rate! She's also very personable and great to chat with! Overall I had to give my experience 5 stars. I know where I'm going the next time I buy a car! Thank you Greg and team!!! ~ Elizabeth *Happy Customer* More