Ford of Franklin

HAPPY WITH OUR PURCHASE We had researched our vehicle before going to the dealership so the salesperson really didn't have to "make a sale". It literally took no more than 3 We had researched our vehicle before going to the dealership so the salesperson really didn't have to "make a sale". It literally took no more than 30 minutes to test drive the vehicle and say we wanted to purchase the vehicle if we could work everything out. Everything was good except for I put a value on what I wanted to get for our trade-in and our salesperson led me to believe that he had all that worked out and when we got into the finance office we saw that he had not. I wasn't real happy about that but other than that everything else was great. I didn't try to negotiate a price on the truck we were buying because I thought the price was already fair so I was hopeful they would have been fair on the trade-in. More

Excellent from top to bottom This dealership has it together. I personally dealt with Tori and she was fabulous. She was very knowledgeable about the inventory and everything of This dealership has it together. I personally dealt with Tori and she was fabulous. She was very knowledgeable about the inventory and everything offered. Often buying a car can be a long, drawn out process, but Tori made it seamless and easy. The owner remembered my name and thanked me multiple times for doing business with them. I would recommend anyone looking to buy a used or new car to give Tori and Ford Lincoln of Franklin a call. More

EXCELLENT PRICE AND CUSTOMER SERVICE The customer service was excellent. Ashley Lyle knew exactly what we were looking for. She was very professional and she was able to answer all of o The customer service was excellent. Ashley Lyle knew exactly what we were looking for. She was very professional and she was able to answer all of our questions. The whole atmosphere from the beginning to end was great. The owner of the dealership was very professional and came out to talk to us. The warranty that comes with your vehicle is awesome and no other dealership that I know of does this. So if you are looking for a vehicle this is the place to go. I truly love the vehicle I purchased and we have already had one of our friends purchase a truck from them and they are very pleased with the service they received. This is truly the best place to go for a vehicle. More

Top Notch Customer Service! My husband and I were in the market for a used Ford Explorer. We stopped into the dealership at the last minute and did a test drive with Troy. He was My husband and I were in the market for a used Ford Explorer. We stopped into the dealership at the last minute and did a test drive with Troy. He was very friendly and very knowledgable about the vehicle. We wanted to go home and think about the purchase before we jumped in and Troy was very understanding. He explained that they were a no pressure dealership and that if we had any questions to call/email him. My husband corresponded with Troy for a few days and we ultimately decided to purchase the vehicle. Although we really loved the Explorer, we were very motivated to purchase it from Ford of Franklin because of Troy. (And we live over an hour & 1/2 away!) He provided exceptional customer service and we were confident that this was the best place purchase our new vehicle. During our time at Ford of Franklin, we worked with Troy, Mike and John and they were incredibly patient and helpful. It had been a long day and I'm sure everyone was exhausted. We didn't leave the dealership until after 9:20 pm... yet everyone we worked with was upbeat and friendly. Mike and John did a great job explaining everything to us and making us comfortable with the purchase. This dealership is unlike any other that you have (or ever will) visit! It's definitely worth the trip! More

Emergency Service needed while traveling. After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room fo After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room for the night and the next morning while looking on line for the nearest Ford dealer to me I found your dealership. I then noticed I could reserve a spot for service on line as well. So I signed up for a 7:15 AM time slot and then called to see if this was going to work because I had to stay with the car. The lady who answered the call said bring it in and we will do what ever we can. In al title over an hour they had the problem diagnosed and informed me they could have it running as good as new in another 1 1/2 hours. I said do it. In about an hour I was informed the job was done. That was the fastest service I have ever received from any ford dealership I have ever gone to. I cannot thank you enough for the speedy job in getting my car back on the road. We also were very impressed with the city of Franklin and will plan a trip there in the near future. And Yes I have told everyone about your dealership. I had worked at Ford Motor Co. for 30 years in Powertain development and was one of the engineers that developed the first all the way through the PTEC controllers that Ford has used since they got rid of the points and condenser ignition systems. Chuck Cardinale More

I was not certain that I wanted to buy when I went in but I soon changed my feelings once I dealt with the team members listed above. We ended up purchasing two vehicles, one Ford and one Lincoln. Wendell wa I soon changed my feelings once I dealt with the team members listed above. We ended up purchasing two vehicles, one Ford and one Lincoln. Wendell was our sales consultant. He has an exceptional amount of experience and was certainly our advocate when it came to getting what we wanted and being willing to go back when things were not where we wanted them. After the first visit I started reviewing their inventory online and that was where Kenzie came in. She is in the internet sales area. I let her know that I was working with Wendell and she still helped me as though I was a first time lead. I say this because it was clear to me that regardless of the fact that Wendell was our lead, everyone was willing to help us. There was no perception that anyone was worried about who got credit, they just wanted to make sure that we had what we needed. Marcus is the Business Manager and so once we had selected our first vehicle he went to work getting us the best financing he could for us. I was very pleased with the end result. When it came to the second vehicle I was not sure I was going to be able to make it happen. The reason was I had just paid for my 100,000 mile maintenance on my former Lincoln and felt like I would have just lost all of that money by trading it in. Enter Greg Brown. Greg helped us out on that issue and we were able to get the deal done. I think her name is Martine, but not sure. You will know her by her friendliness, enthusiasm and energy. She is the lady that covers all bases if you need anything! I have bought every vehicle I have owned in the past from a dealer in FL whom I grew up with. I always flew down and drove back. I just assumed that I would never get the service from anyone as I would a family friend who actually owned one of the largest dealerships in FL. I was mistaken. While I love my friends I will say that the folks at Ford Lincoln of Franklin treated me equally, if not better, than my dealership in FL. I may now be flying from my new home in TX back to TN to make my next purchases. If I have not been completely clear above, let me finish by saying that I simply could not be more pleased with this group and cannot give a higher recommendation to them than words permit. More

I got a we-owe for fixing my headlights when I bought my car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reaso car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reasonable the prices are as I didn't have to pay for these visits. More

We are from out of town and found it necessary to return our leased vehicle to a Ford dealership in Nashville. The Ford Lincoln of Franklin staff could not have taken better care of us! They answered all of our leased vehicle to a Ford dealership in Nashville. The Ford Lincoln of Franklin staff could not have taken better care of us! They answered all of our questions and made the trade-in as painless as possible. They walked us through the process; and by the end of day, we had a brand new car and a dealership we can trust to help us maintain our vehicle! Thank you! More

This is the second vehicle I have purchased from Homer at Ford of Franklin and I look forward to buying my next truck from him as well! Homer is honest and upfront and worked very hard to put together a grea Ford of Franklin and I look forward to buying my next truck from him as well! Homer is honest and upfront and worked very hard to put together a great deal for us. He follows through with everything he promises. He is by far the best sales associate I have delt with in a long time. More

We came in with our son to look at trucks. Troy greeted us and immediately hit it off with our son. Troy was able to answer all his questions and even helped point him in a direction that seemed practical us and immediately hit it off with our son. Troy was able to answer all his questions and even helped point him in a direction that seemed practical in his financial situation. Troy was quick to consult Matt for any details needing clarity. We are grateful for such a positive experience and would recommend Troy, Matt, and this dealership to any of our friends in the car or truck market. More