Ford of Franklin

Satisfactory Experience This was our first time purchasing a car from a dealership and we couldn't be more pleased with the outcome. Overwhelmed and with lots of questions in This was our first time purchasing a car from a dealership and we couldn't be more pleased with the outcome. Overwhelmed and with lots of questions in mind, the staff was nothing but helpful and patient with us. Would definitely recommend this dealer to buyers looking to buy the right car at the right price. Greatly pleased! More

"This Dealer Sets the Standard" of how car shopping should be done, and was well worth the drive from Atlanta for my new truck... They were very professional, friendly and took the t of how car shopping should be done, and was well worth the drive from Atlanta for my new truck... They were very professional, friendly and took the time to make sure I was happy with my purchase. Doug was the absolute best to work with! I'll be back! More

My pre owned car experience Tom day was the salesperson that helped me with my recent purchase of a Pontiac G8GT from their lot. Tom was professional, friendly, courteous, and Tom day was the salesperson that helped me with my recent purchase of a Pontiac G8GT from their lot. Tom was professional, friendly, courteous, and respectful of my time. We came to an agreed price very quickly, and I am VERY happy with the car and the service i received from Tom, his sales manager Matt, and everyone I spoke with. I'll recommend this dealership to anyone, and will definitely be back!. Kevin T. More

"A Dealership that Goes the Extra Mile" I was searching for the perfect truck with exactly what I wanted. I found it a Ford Lincoln of Franklin. My local Ford dealer knew what I wanted and n I was searching for the perfect truck with exactly what I wanted. I found it a Ford Lincoln of Franklin. My local Ford dealer knew what I wanted and never got back to me but this dealership was willing to work with me and pursue my business! I live in Memphis and that made the task of buying my dream truck that was 200 miles away challenging. The professional and friendly employees of Ford Lincoln of Franklin made this an easy experience. They were up front that they wanted to get my business and treated me like I was the only one they were dealing with. After deciding to buy, I was trying to coordinate getting new tires put on the truck in between several things that the dealership was doing to the truck for me and my salesman, Tom Day, took time out of his schedule to take my truck and coordinate the tire change for me there in Franklin. The entire experience was very atypical of ANY dealership that I have ever dealt with. I would absolutely buy another car truck or SUV from Ford Lincoln of Franklin even though I live in Memphis! More

Ford Lincoln of Franklin I bought my New 2014 Edge from Ford Lincoln in Franklin Tn. and was so pleased with this dealership. Everyone was friendly, helpful and professional. I bought my New 2014 Edge from Ford Lincoln in Franklin Tn. and was so pleased with this dealership. Everyone was friendly, helpful and professional. My salesman Tom Day was especially easy to talk to and a pleasure to do business with. He answered my questions and assured me that if I had questions after the sale he would be just a phone call away. The deal was made quickly, without a lot of haggling and going back and forth. I had been to dealers closer to my home town of Smyrna and walked away because of that how they wanted to do the back and forth thing to come to a sales price. If you are looking for a car go to Ford Lincoln and ask for Tom Day, you wont be disappointed!! More

Awesome salesman! Tom Day made our buying experience the best we have ever had. He knew exactly what we wanted and found it for us. He was very friendly and professiona Tom Day made our buying experience the best we have ever had. He knew exactly what we wanted and found it for us. He was very friendly and professional thru out the whole process. I'm so glad that we could be his first sale at Ford Lincoln of Franklin. We have already told some people about Tom and the other friendly staff there. More

Professional, hard-working, and friendly I have been shopping around at five dealerships, and the Ford Lincoln of Franklin has the brightest and newest dealer shop, the most friendly costumer I have been shopping around at five dealerships, and the Ford Lincoln of Franklin has the brightest and newest dealer shop, the most friendly costumer service, and surprisingly also the lowest price quote. They are very professional, hones, never pushed or played tricks on me. I am very satisfied with this place. More

Great Team! I would wholeheartedly recommend this dealership and Tori to anyone I know. If you want an honest dealer that cares about your experience and has grea I would wholeheartedly recommend this dealership and Tori to anyone I know. If you want an honest dealer that cares about your experience and has great prices, well this is the place to go. I walked in 5 minutes before closing and walked out with a new 2015 Fusion Hybrid!. Everyone really made the experience great. They are now my dealership for life! More

Great dealership to deal with. Big thanks to Tori Capps. Tori is a very sweet person! Thanks for all your time Tori we will let all our friends know how much you did for us . Big thanks to Tori Capps. Tori is a very sweet person! Thanks for all your time Tori we will let all our friends know how much you did for us . More

Great Experience When we found a vehicle online that we were interested in we drove 45 minutes to this dealer to check it out. There was an error on the website and th When we found a vehicle online that we were interested in we drove 45 minutes to this dealer to check it out. There was an error on the website and the vehicle was actually in Florida. Troy, Michael and Gary went out of there way to make sure the situation was made right. You can definitely tell customer service is their top priority! More