Ford of Franklin

Great Experience When we found a vehicle online that we were interested in we drove 45 minutes to this dealer to check it out. There was an error on the website and th When we found a vehicle online that we were interested in we drove 45 minutes to this dealer to check it out. There was an error on the website and the vehicle was actually in Florida. Troy, Michael and Gary went out of there way to make sure the situation was made right. You can definitely tell customer service is their top priority! More

Escape Lease to Lincoln MKX Purchase Troy Miller and Homer Disher were both helpful and accommodating with information. Greg Brown does answer your even early on Saturday mornings. Had a Troy Miller and Homer Disher were both helpful and accommodating with information. Greg Brown does answer your even early on Saturday mornings. Had a lot of problems with a 2013 Escape which I leased. The last time it would not start it was towed and left at the dealership. Homer called me that day asked my interest in type of vehicle. Wednesday my husband was allowed to drive 2012 MKX to Nashville pick me up and I drove it back to dealership. Talked with finance people and was pleased with the offers for both the lease and the purchase of the MKX. I had searched Kelly Blue Book and knew worth of both vehicles. Homer Troy and the John Zepernick all were very helpful. My husband commented that was the first time he had a left a dealership and didn't feel cheated. Everyone was knowledgeable, pleasant which ended in a satisfying experience. I went back Thursday and Troy showed me the details of the vehicle. Everyone we came in contact had high praises and admiration for Greg Brown. More

Wonderful experience! We had a wonderful experience from the moment we stepped onto the lot. Everyone that we came in contact with was friendly and professional. Gary help We had a wonderful experience from the moment we stepped onto the lot. Everyone that we came in contact with was friendly and professional. Gary helped up tremendously during the decision making process of picking the truck we wanted with the terms that worked best for us. He was knowledgeable and offered his expertise on a number of different vehicles. We settled on an F-150 and couldn't be happier! Now, a second vehicle purchase is in the works and we couldn't be happier to do business with this dealership again. I highly recommend Ford Lincoln of Franklin. More

Great Service We appreciate the knowledge and great service of all the people mentioned, but Gary Sardynski really stands out as very knowledgeable. The clean up p We appreciate the knowledge and great service of all the people mentioned, but Gary Sardynski really stands out as very knowledgeable. The clean up people could use some improvement though. More

Excellent experience. Salesman was Douglas Kaufman. He was excellent. I will be back. Ford is definitely making some excellent products and having a reliable, honest d Salesman was Douglas Kaufman. He was excellent. I will be back. Ford is definitely making some excellent products and having a reliable, honest dealership as this one will make my choice easy to return. More

Great buying experience Found a great price online on an MKS and submitted to form to see if the vehicle was still available. Received a call within 5 minutes from Bo to let Found a great price online on an MKS and submitted to form to see if the vehicle was still available. Received a call within 5 minutes from Bo to let me know the vehicle was available and scheduled a test drive. Vehicle was great. No pressure from the salesman. They even worked with me on an already great price. I purchased the car. After I left I noticed the rear view mirror and that the cover over the wiper sensor were loose. I went back to the dealership that afternoon and they fixed the issue in 10 minutes. No pressure. Great price. Would definitely buy here again. More

Doug is the best Doug was a great resource. He was smart and had an upbeat personality. It made the purchase easy because he made me confident that I was making the Doug was a great resource. He was smart and had an upbeat personality. It made the purchase easy because he made me confident that I was making the right choice. Even when I was running him around he kept smiling and positive which made me feel like I wasn't a bother. I also worked with Big Mike and he was a real treat as well. Lots of fun and incredibly knowledgeable on all products. Big Mike initiated and completed the sale and has the right personality for being in this career. Doug helped out on my visits in between. Both were fantastic. More

Quality Salesman. I had been looking for a truck hard for about 2 weeks. I went to several dealers. I was very impressed with the work ethic & speed in witch Doug got m I had been looking for a truck hard for about 2 weeks. I went to several dealers. I was very impressed with the work ethic & speed in witch Doug got me in and out. I am in sales as well. Anytime he wants to move up from cars to homes my door will always be open. He made the deal a breeze. Thanks, Brett Leehans, Broker/Owner Town & Country Homes R.E. More

Very Professional Doug is the man! Know's his product. Very informative but not pushy. Over all great experience with a fine salesman. Love the F-150 and will return Doug is the man! Know's his product. Very informative but not pushy. Over all great experience with a fine salesman. Love the F-150 and will return for my next truck. - J.A. Lee More

Care even after the fact I did a lot of research so I knew what I wanted, and Rafael helped get me there with minimal hassle. Always friendly and helpful, even after a week af I did a lot of research so I knew what I wanted, and Rafael helped get me there with minimal hassle. Always friendly and helpful, even after a week after the sale when I forgotten to get the lock code he tracked that down for me. Very conscientious and pleasant to deal with. He even programmed my sync feature for me. I'd be remiss if I didn't mention how great Buddy at finance was to work with as well. Very genuine. More