Ford of Franklin

Great New Car! I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many cars over the years but this was the easiest purchase for the best price I ever made and I loved it! Doug was fantastic! He took the time to talk me through all the 'gadgets' in the car and even talked me through components during the test drive which was great (still getting used to the back-up camera). He took the time to stay and make sure I was comfortable with the car before I drove off the lot. A great car buying experience. More

Ford F150 Great service. Would buy from Douglas Kaufman again. Douglas knew a lot about the vehicles. Will send friends and family to buy a Ford vehicle from D Great service. Would buy from Douglas Kaufman again. Douglas knew a lot about the vehicles. Will send friends and family to buy a Ford vehicle from Douglas. More

Doug is the man! I worked with Doug kaufman and big mike on the purchase of my 2015 F350. He worked with me and made sure I had just the right truck. He was always hon I worked with Doug kaufman and big mike on the purchase of my 2015 F350. He worked with me and made sure I had just the right truck. He was always honest and never tried to sell me something I didn't need. Thanks Doug! You're the man!! More

Wonderful Service As soon as we started walking away from our car, my mom and I were greeted and helped. Everyone was friendly and cheerful, and as a sales associate in As soon as we started walking away from our car, my mom and I were greeted and helped. Everyone was friendly and cheerful, and as a sales associate in retail I know how hard those qualities are to come by. The management even came over to make sure our process was going as smoothly and possible. When I need another car, this will be the first place I visit. More

Above and Beyond!! I bought my first NEW car (rather than "new to me") this past Saturday from Ford Lincoln of Franklin. Greg, Ray, Gary, and Kenzie helped us find exact I bought my first NEW car (rather than "new to me") this past Saturday from Ford Lincoln of Franklin. Greg, Ray, Gary, and Kenzie helped us find exactly the right car for me! My husband has bought two of his trucks from this dealership in the past and has always been given the VIP treatment, and my experience was no different. I traded in my 2009 Toyota Corolla after the transmission gave up on me after only 105,000 miles. Now I have a LIFETIME powertrain warranty to cover me if this ever happens! I never knew driving could be so much fun. I chose the Ford Edge due to it's room and amazing features! It also gets pretty good gas mileage for a car of its size. When it comes to financing Kenzie sure knows her stuff! She contacted various lenders to make sure to get me the most competitive rate! She's also very personable and great to chat with! Overall I had to give my experience 5 stars. I know where I'm going the next time I buy a car! Thank you Greg and team!!! ~ Elizabeth *Happy Customer* More

Tamar was incredible! After tons of research, a dozen or so test drives, and weeks of searching, I found the perfect deal on a beautiful Ford F150. I drove a good distance After tons of research, a dozen or so test drives, and weeks of searching, I found the perfect deal on a beautiful Ford F150. I drove a good distance to get to Ford of Franklin and found their facilities beautiful, the staff friendly, and they had the truck I wanted. Tamar was wonderfully patient with me during the process and it was wonderful not to have a frantic pace with high pressure sales. I would highly recommend her to anyone looking at buying a vehicle. More

Thankful for the experience I did not expect to purchase my car when I walked into the dealership that day. In fact, I had not even considered purchasing or driving a Lincoln MKX I did not expect to purchase my car when I walked into the dealership that day. In fact, I had not even considered purchasing or driving a Lincoln MKX in the past! My mother and I decided to stop by the dealership, the last stop on our weekend long search for cars for me. I'm in nursing school and needed something reliable, safe, and that would last me the next several years. After walking in the dealership and meeting with Markus Hartley, I knew this was the place I needed to be! I felt protected and listened to. Markus was never pushy, never tried to extend me past my budget, and really let me make my own decisions and form my own opinions about the SUVs that I drove that day. This was definitely something new to experience! All the other dealerships had sales reps who didn't listen to the things I was looking for and tried to sell me at a much higher price than my budget. Markus listened, was patient, and spent time with my mom and I, long after the dealership had closed. I very much appreciate the time he spent helping me, the honest opinions he gave me about the cars, the history of the cars, the previous drivers, and how we could stick within my budget. I went back after the purchase to have a few dents fixed up, and they were done beautifully! Markus gets an A+ for communication, something I feel is the most important part in sales. Only being the second car I have ever owned (and the first I have saved for and purchased myself, paid in full!), I feel like Ford Lincoln of Franklin is a dealership I can absolutely trust should anything ever need to be worked on or taken car of with my SUV. I'm thankful to have found a place I can trust, and even more thankful I worked with an employee who built that bond of trust in the first place. I can definitely say that I will recommend Ford Lincoln of Franklin to any of my friends looking for vehicles in the future. I absolutely love my MKX and am proud to own and drive it, every single day I get behind the wheel! More

New Ford Explorer Owner Fantastic experience. Will definitely be returning to this dealership for future business for both myself, my husband and when the kids turn 16! Thank Fantastic experience. Will definitely be returning to this dealership for future business for both myself, my husband and when the kids turn 16! Thank you Ford & Lincoln of Franklin More

Great experience all around I was so pleased when I drove off the lot with my new Lincoln MKC. I had purchased my previous vehicle from Markus when he was at Town and Country an I was so pleased when I drove off the lot with my new Lincoln MKC. I had purchased my previous vehicle from Markus when he was at Town and Country and was pleasant surprised that he is working on Lincoln on Franklin now. Markus understood my needs, drove me around the lot and we found exactly what I was looking for. The entire process was pleasant and fast, which I value because of my busy schedule. The finance experience with Marcus Smith was exceptional, I was in his office for less than 10 minutes and he mirrored by sense of urgency to get everything taken care of quickly. All three staff members I came in contact with were professional and knowledgeable about the product and services they offered. More

New Focus Great experience with all involved in our transaction with this dealership, low pressure and patience towards my family. Best vehicle purchase experie Great experience with all involved in our transaction with this dealership, low pressure and patience towards my family. Best vehicle purchase experience as of date. More