Ford of Franklin

Great buying experience Found a great price online on an MKS and submitted to form to see if the vehicle was still available. Received a call within 5 minutes from Bo to let Found a great price online on an MKS and submitted to form to see if the vehicle was still available. Received a call within 5 minutes from Bo to let me know the vehicle was available and scheduled a test drive. Vehicle was great. No pressure from the salesman. They even worked with me on an already great price. I purchased the car. After I left I noticed the rear view mirror and that the cover over the wiper sensor were loose. I went back to the dealership that afternoon and they fixed the issue in 10 minutes. No pressure. Great price. Would definitely buy here again. More

Doug is the best Doug was a great resource. He was smart and had an upbeat personality. It made the purchase easy because he made me confident that I was making the Doug was a great resource. He was smart and had an upbeat personality. It made the purchase easy because he made me confident that I was making the right choice. Even when I was running him around he kept smiling and positive which made me feel like I wasn't a bother. I also worked with Big Mike and he was a real treat as well. Lots of fun and incredibly knowledgeable on all products. Big Mike initiated and completed the sale and has the right personality for being in this career. Doug helped out on my visits in between. Both were fantastic. More

Quality Salesman. I had been looking for a truck hard for about 2 weeks. I went to several dealers. I was very impressed with the work ethic & speed in witch Doug got m I had been looking for a truck hard for about 2 weeks. I went to several dealers. I was very impressed with the work ethic & speed in witch Doug got me in and out. I am in sales as well. Anytime he wants to move up from cars to homes my door will always be open. He made the deal a breeze. Thanks, Brett Leehans, Broker/Owner Town & Country Homes R.E. More

Very Professional Doug is the man! Know's his product. Very informative but not pushy. Over all great experience with a fine salesman. Love the F-150 and will return Doug is the man! Know's his product. Very informative but not pushy. Over all great experience with a fine salesman. Love the F-150 and will return for my next truck. - J.A. Lee More

Care even after the fact I did a lot of research so I knew what I wanted, and Rafael helped get me there with minimal hassle. Always friendly and helpful, even after a week af I did a lot of research so I knew what I wanted, and Rafael helped get me there with minimal hassle. Always friendly and helpful, even after a week after the sale when I forgotten to get the lock code he tracked that down for me. Very conscientious and pleasant to deal with. He even programmed my sync feature for me. I'd be remiss if I didn't mention how great Buddy at finance was to work with as well. Very genuine. More

Flex vs. Edge Went in to look at a 2014 Edge, but the price of the same year, mildly used Flex was so good, we couldn't pass it. There was no pressure to buy anyth Went in to look at a 2014 Edge, but the price of the same year, mildly used Flex was so good, we couldn't pass it. There was no pressure to buy anything, which was refreshing. since I had not purchased a car since buying my Expedition in 1998. The only negative was in the detailing of the vehicle. The back of the seats was dirty. Also, there were no floor mats. I had to ask for those, which I believe should be included with the purchase of any vehicle. Overall, this was a very pleasant experience and if the Flex is as good as the Expedition, I'll be back in about 16 years for another Ford! More

Awesome Buying Experience I had a great purchasing experience at Ford of Franklin! Doug Kaufman was very helpful and knowledgeable and I never felt pressured. Doug even helpe I had a great purchasing experience at Ford of Franklin! Doug Kaufman was very helpful and knowledgeable and I never felt pressured. Doug even helped me move my belongings from my trade-in. Doug has followed up several time to see if I had any questions about my F150. More

Used Raptor Purchase Patrick Carlson and the entire Team were great to work with. Although I was buying a used vehicle, they did everything they could to make it feel bra Patrick Carlson and the entire Team were great to work with. Although I was buying a used vehicle, they did everything they could to make it feel brand new to me. Patrick was accommodating to my schedule and very responsive to all of my questions. The transaction was quick and relatively painless as far as vehicle purchases go. I would return for another purchase without hesitation. More

Bought a new Ford Truck Experience was good - they had the stock I was looking for and accepted my trade in. Douglas did a good job explaining the vehicle and providing me d Experience was good - they had the stock I was looking for and accepted my trade in. Douglas did a good job explaining the vehicle and providing me details I needed. More

Great dealer, great customer service, great vehicle! My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came across Ford-Lincoln of Franklin online and was impressed with the selection of available vehicles and prices. We made an appointment and decided to take a look at the Ford Focus. I have personally always been a bit weary about car dealerships, but Ford Lincoln Franklin set my mind at ease and treated me, my husband, and my daughter with some of the best customer service ever. Douglas Kaufman was PHENOMENAL when it came to not only telling me about the car, but making sure that I got everything that I wanted. It was a great experience, and I would totally recommend this dealership to anyone looking to purchase a new vehicle. More