Ford of Franklin

Great Customer Service Experience I searched on-line for several months, across the U.S. to find what I was looking for. Franklin Lincoln Ford just happened it and after a brief chat, I searched on-line for several months, across the U.S. to find what I was looking for. Franklin Lincoln Ford just happened it and after a brief chat, we were signing papers. I let them know that I was in between meetings, and they were very focused on getting through everything quickly for me. Troy Miller, Tom Day and Dan Cox took very good care of me. Dan even went to the extra effort of delivering my vehicle to my home!! That is service!! I would highly recommend this dealership to friends. More

Outrageously overpriced Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advi Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advised to change all 8 coil packs, replace all the plugs and change the fuel filter. I was told that it would cost nearly $2300. First why would I change all 8 coil packs when, lord forbid, I might total the truck weeks later and that money would have been a total waste. I ask the agent if we could just change the coil pack that was bad and that was still going to be over $900. I shopped around and found a local shop "Bobs Auto Repair" to change the bad coil, install all new plugs and replace the fuel filter for $560. My truck is running perfect once again. I have and always will be a loyal Ford owner. However Ford has always disappointed me with thier outrageous prices on service, parts and new vehicles. If you need your vehicle serviced save yourself a lot of money by helping the little guys make a living too. Trust me there is mechanics out there that know just as much as dealership mechanics and they are much cheaper. More

Excellent Dealer and Awesome Experience! I highly recommend Tamar Day if you are vehicle searching! She knows her stuff and she's super friendly with that still being an understatement! We ha I highly recommend Tamar Day if you are vehicle searching! She knows her stuff and she's super friendly with that still being an understatement! We had a blast and she worked hard to make sure that we were comfortable and that we had the best car buying experience. I also traded in my car and she made the trading/buying transition as smooth as possible. We had a lot of fun and she has the best personality! We couldn't be more pleased with professionalism of all of the staff but the light really shined on Tamar and she really stood out because she's not pushy at all and she's very patient. I also loved this dealership because no one is standing outside like vultures so you're first instinct is not to run away. It's actually very welcoming. Thanks so much Tamar! More

Needed Help! After purchasing a car locally (Clarksville, TN/Ft. Campbell) and not only being dissatisfied with the vehicle, but also upset with the customer servi After purchasing a car locally (Clarksville, TN/Ft. Campbell) and not only being dissatisfied with the vehicle, but also upset with the customer service we received, we decided to try to trade our 2014 Altima for a 2013 Mustang that we found online. Chris Russell in finance helped us out BIG time and made it possible for us to trade vehicles without hassle. The specific vehicle we were wanting to purchase was located at one of their other dealerships in North Carolina. As soon as I gave the green light on the financing, they put somebody on a plane that night and had my car available for pick up the next day. I cannot stress how pleased we were with the level of customer service we received at Ford Lincoln of Franklin. We more than appreciate all their work and communication with us through the whole process. It was much better than our last experience! More

Tom Day and John Z created a perfect customer experience! I highly recommend Tom Day if you are searching for a new or per owned vehicle. He provided the information we needed in order to make purchasing deci I highly recommend Tom Day if you are searching for a new or per owned vehicle. He provided the information we needed in order to make purchasing decision. There wasn't any pressure or silly sales techniques. The "coach" (sales manager) was also most helpful. We found the entire process to be timely, professional and totally respectful. Tom Day (sales professional) and John Zeperneck (financing & paperwork) are a winning team and we now have a preferred dealership and sales professional we will seek out the next time we make a purchase. Highly recommend! More

Great Experience Drove 5 hours to do business with these guys. Everything was smooth from the initial call, to driving off the lot. Excellent facilities and an aweso Drove 5 hours to do business with these guys. Everything was smooth from the initial call, to driving off the lot. Excellent facilities and an awesome deal on a great truck. Couldn't be more pleased. Thanks guys! More

Satisfactory Experience This was our first time purchasing a car from a dealership and we couldn't be more pleased with the outcome. Overwhelmed and with lots of questions in This was our first time purchasing a car from a dealership and we couldn't be more pleased with the outcome. Overwhelmed and with lots of questions in mind, the staff was nothing but helpful and patient with us. Would definitely recommend this dealer to buyers looking to buy the right car at the right price. Greatly pleased! More

"This Dealer Sets the Standard" of how car shopping should be done, and was well worth the drive from Atlanta for my new truck... They were very professional, friendly and took the t of how car shopping should be done, and was well worth the drive from Atlanta for my new truck... They were very professional, friendly and took the time to make sure I was happy with my purchase. Doug was the absolute best to work with! I'll be back! More

My pre owned car experience Tom day was the salesperson that helped me with my recent purchase of a Pontiac G8GT from their lot. Tom was professional, friendly, courteous, and Tom day was the salesperson that helped me with my recent purchase of a Pontiac G8GT from their lot. Tom was professional, friendly, courteous, and respectful of my time. We came to an agreed price very quickly, and I am VERY happy with the car and the service i received from Tom, his sales manager Matt, and everyone I spoke with. I'll recommend this dealership to anyone, and will definitely be back!. Kevin T. More

"A Dealership that Goes the Extra Mile" I was searching for the perfect truck with exactly what I wanted. I found it a Ford Lincoln of Franklin. My local Ford dealer knew what I wanted and n I was searching for the perfect truck with exactly what I wanted. I found it a Ford Lincoln of Franklin. My local Ford dealer knew what I wanted and never got back to me but this dealership was willing to work with me and pursue my business! I live in Memphis and that made the task of buying my dream truck that was 200 miles away challenging. The professional and friendly employees of Ford Lincoln of Franklin made this an easy experience. They were up front that they wanted to get my business and treated me like I was the only one they were dealing with. After deciding to buy, I was trying to coordinate getting new tires put on the truck in between several things that the dealership was doing to the truck for me and my salesman, Tom Day, took time out of his schedule to take my truck and coordinate the tire change for me there in Franklin. The entire experience was very atypical of ANY dealership that I have ever dealt with. I would absolutely buy another car truck or SUV from Ford Lincoln of Franklin even though I live in Memphis! More