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Ford of Franklin
Franklin, TN
1,269 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,269 reviews
September 06, 2015
A great environment I had a great experience at Ford Lincoln of Franklin. When I went in I was not exactly sure of what I wanted. Everyone was super patient especially my I had a great experience at Ford Lincoln of Franklin. When I went in I was not exactly sure of what I wanted. Everyone was super patient especially my salesman Wayne Coffee. I will definitely return in the future. More
by 26nevils
Employees Worked With
Marcus Smith , Mathew Troconis, Wayne Coffee
September 06, 2015
NEW CAR PURCHASE VERY PROFESSIONAL LOOKING DEALERSHIP. MARKUS HARTLEY WAS VERY KNOWLEDGEABLE AND MADE ME FEEL AT EASE. ALL IN ALL IT WAS A VERY PLEASANT CAR BUYING E VERY PROFESSIONAL LOOKING DEALERSHIP. MARKUS HARTLEY WAS VERY KNOWLEDGEABLE AND MADE ME FEEL AT EASE. ALL IN ALL IT WAS A VERY PLEASANT CAR BUYING EXPERIENCE. I ALSO ENJOYED MY TIME IN FINANCE WITH MARCUS SMITH WHO WAS VERY NICE AND KNOWLEDGEABLE AND THINGS WENT VERY SMOOTHLY. TO TOP IT OFF THE DEALER GREG BROWN DROP BY TO SAY TO SAY HELLO. ALL VERY NICE PEOPLE. More
by chuck no 2
Employees Worked With
Marcus Smith , Markus Hartley
September 06, 2015
Outstanding car buying experience. Marcus Hartley was our salesperson. However, we never felt pushed or pressured by him or anyone at the dealership. Marcus was very professional and kn Marcus Hartley was our salesperson. However, we never felt pushed or pressured by him or anyone at the dealership. Marcus was very professional and knowledgeable. He listened to our needs and showed us cars that met our requirements. Even during our negotiations, he remained helpful and friendly. I have recommended Marcus and will continue to recommend him without hesitation. More
by David 4491
Employees Worked With
Buddy Victory , Markus Hartley
September 05, 2015
Great deal I had a great buyer experience with this dealership and all the people who worked here. Thanks to Markus Hartley for all your help in finding the righ I had a great buyer experience with this dealership and all the people who worked here. Thanks to Markus Hartley for all your help in finding the right vehicle for me. I would recommend this dealer and salesman to anyone who is interesting in buying a new vehicle. More
by Pats car
Employees Worked With
Markus Hartley
September 05, 2015
Happy Customer We recently bought a 2015 Ford Explorer from the Ford-Lincoln of Franklin dealership. Our buying experience was much better at this dealership than at We recently bought a 2015 Ford Explorer from the Ford-Lincoln of Franklin dealership. Our buying experience was much better at this dealership than at other dealerships that we tried. We got a really great car at a fair price. One thing that made our deal much better than the other deals, that we were offered at other dealerships, was the life guarantee on the engine, power train, and transmission that Ford-Lincoln Ford of Franklin gives to their customers. No other dealership that we talked to could match that! The people that we dealt with, Markus Hartley and Walker Mallory, made this deal easy for us. I would recommend you to give Ford-Lincoln of Franklin an opportunity the next time that you are in the market for a new or used automobile. Herb Horton More
by HH
Employees Worked With
Walker Mallory, Buddy Victory , Markus Hartley
September 05, 2015
Best car buying experience! Markus was great to work with and found the perfect car for me in my price range. It was the easiest car buying experience I've had. My family has act Markus was great to work with and found the perfect car for me in my price range. It was the easiest car buying experience I've had. My family has actually purchased two vehicles from Markus because of his great customer service! More
by AudreyN
Employees Worked With
Markus Hartley
September 05, 2015
Excellent Car Buying Experience! Going on three Fords now and highly recommend Markus to treat you right and feel comfortable that you are getting a fair deal and the auto that you wa Going on three Fords now and highly recommend Markus to treat you right and feel comfortable that you are getting a fair deal and the auto that you want. Trustworthy and very helpful. More
by dgreen6201
Employees Worked With
Markus Hartley
September 01, 2015
Great experience purchasing new vehicle! As a loyal Lincoln buyer and new resident of the Franklin area, I decided to stop by Ford Lincoln of Franklin to view their inventory of Lincoln MKC's As a loyal Lincoln buyer and new resident of the Franklin area, I decided to stop by Ford Lincoln of Franklin to view their inventory of Lincoln MKC's. I was greeted by Elijah Thomas upon my arrival to the dealership and was immediately impressed by his knowledge and professionalism. He took care to make the experience about the buyer and was patient in answering all of my questions and demonstrating all that the vehicle had to offer. I happily purchased the vehicle (at a great price) and was also impressed with the finance side of the transaction. Marcus Smith was very friendly and patient and a pleasure to work with. If you are considering purchasing a new vehicle, I highly recommend Ford Lincoln of Franklin. Their prices are very reasonable, and I am happy to report that I got a fantastic value on my trade-in. Speak with Elijah Thomas and Marcus Smith, you will be in great hands! More
by Wildcat1
Employees Worked With
Elijah Thomas, Marcus Smith
July 20, 2015
Please read this review before you walk in Ford of Franklin I am in financial sales and am commissioned so I am not the type of person who writes negative reviews. But if this review can give the customers read I am in financial sales and am commissioned so I am not the type of person who writes negative reviews. But if this review can give the customers reading it a little bit of ammunition as consumers, I have done my job. It is this simple: if you are buying a NEW Ford vehicle, if you go through Ford Of Franklin, good credit or bad credit, you are getting screwed. I usually give people the benefit of the doubt because a lot of times, customers are emotional, indecisive, and uneducated. That last part by the way, Alex, is important for you to learn (uneducated) especially since you've been on the floor there for 2 months and probably have only been in sales for 2 months.I don't know if you have this freedom on the sales floor because Daddy got you your job, but you have to educate your clients in order for them to move forward with you. I am leaving this review so it can benefit this dealership also, and I hope that the owner reads this and learns to train his sales guys a little better before you let them out of the nest. To make a long story short. I was buying my leased vehicle of two years. I walked in and that was the first thing I said to Alex and anyone that crossed my path. It took me 6 hours. SIX HOURS, to get to what the payments would look like and Alex kept trying to sell me on a new vehicle buy. Which is fine, but they were offering me a 2015 Focus SE, 4 thousand down, payments were around 490 a month. Credit was banged up, but I still felt like I was getting ripped off. They were trying to bump me from tier 5 to tier 3 or 2. Buddy (the finance guy) was very helpful and was the only person in my 8 hour nightmare at this sorry excuse for a dealership who provided me with answers. Alex, the new kid, ran me around and wasted my entire day. This dealership just cannot produce the results like Two Rivers Ford of Mt. Juliet (yes that is a plug in please check that dealership out, you will save ALOT of money) But guess what? Today I am driving a 2016 Ford Fusion SE (27k MSRP), bad xxx car, 0 money down, payments are around 460 a month over 60 months 1.9 APR. Two Rivers Ford. If you are going to buy a Ford Vehicle in the state of TN, you HAVE TO GO TO TWO RIVERS FORD. They offer wholesale pricing and their guys are not commissioned base so they aren't going to try and screw you. TWO RIVERS FORD gave me a deal that FORD OF FRANKLIN would have run at least 5k down and my payments would have been well over $700. I am now driving the vehicle I want, at the price I want, no money down. And could not be happier. If you have a flipping GPS, put in Two Rivers Ford and drive to Mt. Juliet. They are wholesalers and will save you boat loads of money and will treat you like family. To the owner, please put Alex through training again. Just because his dad works there does not mean he should be free to roam around without supervision. He also took off my license plates on my lease. I drove around WITHOUT license plates because this kid took them off before I was even approved for financing. Consumer reading this. PLEASE GO TO TWO RIVERS FORD IN MT JULIET. You will absolutely not regret it. -Ross K More
by Ross K
Employees Worked With
Buddy Victory
July 16, 2015
7 Hours Away and Still The Best My husband and I live 7 hours away from this great dealership however we would not go anywhere else! We had searched for a vehicle and dealt with many My husband and I live 7 hours away from this great dealership however we would not go anywhere else! We had searched for a vehicle and dealt with many dealerships in our run for our Range Rover Evoque. When we contacted Ford Lincoln of Franklin, we were treated with great customer service and our sales representative, Walker Mallory, went above and beyond! Buying a car can be a big hassle but this was seamless and easy - even though the great distance! The vehicle was exactly as pictured and described and was delivered to our front door! I am thrilled to have received exceptional service and will continue to work with Ford Lincoln of Franklin no matter where we may live. They know what it takes to be leaders and are customer centered! Great team. More
by KLambert
Employees Worked With
Walker Mallory, Micheal McLain
