Ford of Franklin

Poor Service at Repair Dept On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic t On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic thought he would not be able to fix it. On Tuesday, Jan 10th I was contacted by Charlotte who told me it needed a MAS sensor and throttle body, and that if the problem persisted it might need a PCM. I authorized the repair along with a repair to my heater - total was around $1200. A week later the CEL light was back on and I had Charlotte order the PCM. It is now Feb 4 and I still cannot get any word as to the statues of the parts order. My wife, daughter, and I have been sharing two vehicles for all this time as my car is not reliable - it has stalled twice and the CEL light is still on. Also, the delaerhsip have charged my credit card $955.68 for this repair and it has yet to be completed. I have not been offered any kind of compensation, not have I been offered a loaner. I googled "2007 Ford Exploiter PCM" and can find them in stock online. The only explanation the dealer offers is "We are doing everything we can" - while my car sits in front off my house because that was the last place it stalled out. Service techs are not empowered, customer relations rep is just window dressing, and the managers don't have the guts to take on and solve customer issues head on. Have called my credit card issuing bank to dispute charges - if things change I'll update the review. More

Typical Dealership First of all I will say the people are friendly. Even the owner came over to thank us for coming in. But as is typical of large Dealerships, the price First of all I will say the people are friendly. Even the owner came over to thank us for coming in. But as is typical of large Dealerships, the price on their used cars is set in stone and no room for bargaining, We were interested in a 2005 Suburban, listed on their web site. Went down on a Sunday and test drove it and looked it over. Really liked the truck and wanted to buy it but they wouldn't budget on the price. They were asking 10,500 and we offered 9,500. Our salesman Lewis,. nice guy, took our offer to Matt and came back with price comparisons with other dealership to prove why we should pay the 10,500. Well here's the catch, a 4x4 suburban is worth more then a 2 wheel drive such as this truck was. So the comparisons would only work if they were on 2 wheel drive Suburban's. Well the ac had a slight problem, it would blow cold in the back but wouldn't blow out the vents in front. Well after we went back and forth on the price with Lewis and then Matt,, we left with an agreement that they would look into the ac problem and see if they could sell the truck for 9500 and call us the next morning. We didn't here from them till 2 days later and all they said was it was in the shop. We tried to reach them the next day and on the third attempt Lewis said the truck had been on the lot two days and had not gone through the inspection shop and now found out they would have to put $600 in to the ac and they would not sell us the truck at $9500. They had more in it then that. First of all they never gave near that much when it was traded in, So even if they fixed the ac and sold it at 9500 they still were making money. But I understand they work on commission and the more they sell a car for the more they make. But I don't understand listing a vehicle for sale if it has to go through the shop first. It should have been listed after going through the shop . We usually shop at small car dealers for our vehicles I guess just go back to one of those from now on. More

Awesome Service! We live in Clarksville and travel 1.5 hours for regular servicing of our Ford! Andrea Youngblood is amazing. Thank you so much for all of your assis We live in Clarksville and travel 1.5 hours for regular servicing of our Ford! Andrea Youngblood is amazing. Thank you so much for all of your assistance and the exceptional dedication of your team in getting our issues resolved with our vehicle. Highly recommend this dealership! More

Professional and painless Today I bought a 2015 Focus ST from Ford of Franklin, it was the best "Traditional Dealer" experience I have ever had. Such a nice contrast to the ex Today I bought a 2015 Focus ST from Ford of Franklin, it was the best "Traditional Dealer" experience I have ever had. Such a nice contrast to the experience I had just one week earlier at another dealership who shall remain nameless. That bad experience had me dreading any more car shopping trips. My sales rep, Clyde Maxwell was both laid back and knowledgeable about the product as well as the offers available on this particular model. It is nice to work with a guy has been in the business for a while because they don't have to push or pressure you. My finance rep, Marcus Smith, was quick and efficient. He offered me a couple of products but did not pressure me in any way to add any extra items to the car. Both Clyde and Marcus stayed past closing time to finish the transaction and be sure I was happy. More

Great service Everyone at Ford/Lincoln Franklin is very helpful and seems to be committed to making things right. Marcus Hartley was a great salesman and continues Everyone at Ford/Lincoln Franklin is very helpful and seems to be committed to making things right. Marcus Hartley was a great salesman and continues to make sure I am enjoying my MKC. More

Service after the sale If you want service after the sale check out Markus Hartley. He truly cares about his customers. I had an issue with my F150 which I purchased at Ford If you want service after the sale check out Markus Hartley. He truly cares about his customers. I had an issue with my F150 which I purchased at Ford Lincoln of Franklin. Markus heard about my dissatisfaction and went out of his way to get my issue handled. He didn't even sell me the truck! I was absolutely impressed! More

WOWED FOR THE 2ND TIME Ford Lincoln of Franklin proved to be a 2nd-time winner for me. I had previously leased a Lincoln MKZ from this dealership and loved it. Recently, I Ford Lincoln of Franklin proved to be a 2nd-time winner for me. I had previously leased a Lincoln MKZ from this dealership and loved it. Recently, I bought a 2015 Navigator and was delighted with the salesman Markus Hartley and the deal he was able to provide. More

Great Service! Very helpful and knowledgeable. Will recommend Mr. Wayne Coffee to all of my family and friends! Very Professional. Returned all phone calls promptly Very helpful and knowledgeable. Will recommend Mr. Wayne Coffee to all of my family and friends! Very Professional. Returned all phone calls promptly and answered all questions and concerns I had. More

Great experience Everybody there was awesome! Everybody smiled and was willing to help with anything I needed help with. My salesman Wayne Coffee was so personable and Everybody there was awesome! Everybody smiled and was willing to help with anything I needed help with. My salesman Wayne Coffee was so personable and understanding. I had a great experience thanks to him More