Ford of Franklin

Professional Clyde, Was very professional and friendly. I was never once felt pressured to do anything. When I had a question it was answered quickly. I will r Clyde, Was very professional and friendly. I was never once felt pressured to do anything. When I had a question it was answered quickly. I will return to work purchase again from this sales person. More

Very pleased I have dealt with this dealership now known as Ford Lincoln of Franklin since I moved to the Franklin area close to 18 years now. Jeff Dawson has alw I have dealt with this dealership now known as Ford Lincoln of Franklin since I moved to the Franklin area close to 18 years now. Jeff Dawson has always been courteous, patient, and continuously keeps my personal needs (and wants) first when assisting me with my vehicle needs. My financial situations have changed over the years due to life's ups and down, but each time his "kind" professionalism brings me the best vehicle with a great price that I can afford. I recommend Jeff Dawson and Ford Lincoln of Franklin to any and all who are looking for a great place to buy or lease their next vehicle. More

Bait and Switch Over 2+ years, I have tried to buy 3 cars at this dealer. In each case I started with an advertised price on their website. In each case I went and Over 2+ years, I have tried to buy 3 cars at this dealer. In each case I started with an advertised price on their website. In each case I went and actually saw the vehicle in mind. I informed them of the intention to buy the vehicle and asked them to run the numbers while I worked the financing. The next day I was informed the vehicle sold but they had other vehicles at a higher price. From there you work your way up the chain in the sales department. As for the service department even worse. Since I already have a 2011 Ford and live 3 mile from the dealer, I try to use them. Every time I go, the service is non-friendly - they do do treat their customers as a life long valued customer. I understand the owner is an ex-Cobra pilot. I am an ex-fighter pilot. Its disappointing to experience this behavior from a veteran run company. I SUGGEST ALL EMPLOYEES READ EXTRAORDINARY GUARANTEE -- it will teach you the value of a customer and the principle of creating disciples or terriosts. I will never be a disciple for this dealer. More

Ford Lincoln dealership Franklin, Tennessee Orville Jackson was very helpful at not only finding the right car for me but the right deal for my first buyers experience! Through conversation he w Orville Jackson was very helpful at not only finding the right car for me but the right deal for my first buyers experience! Through conversation he was able to successfully gauge my car needs and gave me a great price. I thoroughly enjoyed interacting with him and Marcus Smith. I feel great about the car I purchased and will recommend them to friends and family in the near future. Thanks again guys! More

FLOF Exceeded my Expectations My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the time I left the dealership, everything was wonderful! I'm picky about what I drive, and the Explorer Sport is by far the most comfortable and user friendly vehicle I have ever driven. The Explorer Sport is very stylish and fashion forward -- Ford really exceeded my expectations with the bold grille and chic rear treatment. Ford Lincoln of Franklin has an amazing staff, and the facility is beautiful and remarkably clean. I'll definitely be back for service and future vehicle purchases! More

No pressure, great deal Anthony and Doug were very helpful and knowledgeable. Showed me multiple vehicles in my price range and multiple quotes to get to the payment I was lo Anthony and Doug were very helpful and knowledgeable. Showed me multiple vehicles in my price range and multiple quotes to get to the payment I was looking for. Great first car buying experience More

Crooks These guys are crooks. They offered me $1,000 bucks less than NADA rough trade-in value on my truck and $7,000 less than clean retail. What is lower t These guys are crooks. They offered me $1,000 bucks less than NADA rough trade-in value on my truck and $7,000 less than clean retail. What is lower than rough trade-in? Beat up and left to die in a ditch trade-in I guess. I won't be going back. The only reason these guys have the online ratings they have is because people in this area don't mind throwing a little money away. More

Great Experience I had a no-hassle experience while purchasing my new car. My salesman, Wayne Coffee, was very helpful and knowledgeable about my car and willing to he I had a no-hassle experience while purchasing my new car. My salesman, Wayne Coffee, was very helpful and knowledgeable about my car and willing to help in any way. He also gave me chocolates!!! :) I will recommend this dealership and Wayne to all of my family and friends. More

Ford Lincoln of Franklin wowed me My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on site) was not open when I arrived, the owner, Greg Brown offered to give me a ride home. I do not live that close either. The service department called me first thing Monday morning and said they'd have my car ready the next day because they had to order a part. It was ready, when they promised but there was a problem with the replacement latch which was the recall part. They promptly offered me a loaner car (brand new Ford Flex) until my car was fixed. My car was thoroughly washed and looking like new when I picked it up. Every person I dealt with was very friendly, helpful and service oriented. Even though there were a couple things that weren't perfect, they handled it so professionally that I was wowed. I will always do business with them. More

meh. i made a mistake. typical car dealer. went in to look at trucks for my wife. didn't have exactly what she wanted,but close. louis found a truck about 8 hours away tha typical car dealer. went in to look at trucks for my wife. didn't have exactly what she wanted,but close. louis found a truck about 8 hours away that was what she wanted but told me i would lose the rebates because of the transportation cost. what happened to their policy that says if we don't have it we will get it for you at no cost to you? so we settled for what they had. the payments they wanted were out of our comfort zone so i left. got a call the next day from wendell telling me they got the payments where we wanted them to be. when i ask how, he told me he had come down $1000 on the price,lowered my interest rate and streched out the length of the note. went back and bought the truck.while doing the paperwork i notice no discount. when i ask about it, i was told "i don't remember that".(imagine that) should have left right then. my mistake. the next day i got a call from daniel in finance telling me that they had made a mistake on the date on the paperwork and that it needed to be done over. he said he would fill up my tank for the inconvenience. did the paperwork again. took it home for my wife to also sign. went back the next day to return the paperwork. it was daniels day off (which i knew,but wendell was aware of the arrangement). i saw him walking away as i walked in and the receptionist paged him but he disappeared. i waited for 30 minutes for him before i walked out with nothing but higher blood pressure. went back the next day and waited for 15 minutes and the receptionist finally went and got greg brown (the owner) to come out and talk to me. i got the paperwork issues resolved and he apologized for the trouble. told me to come back and have the truck detailed and filled up and gave me a couple of boxes of chocolate. thats worth a $1000, right? he didn"t seem to be a very good listener. i will not go back there for they"re 2 free oil changes. the only time they will see me is if the truck blows up under the warranty. the truck is a beauty and seems to be of very sound quality and we have gotten very many compliments but when ask where i got it i just tell them don"t go there. i hope that the 3 people i"ve talked to that are truck shopping take my advice. remember guys your truck is a rolling advertisement and you get what you pay for. i hope it was worth it to you. i"m your perfect customer. you got my money and hopefully you will never see me again. More