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Ford of Franklin

Franklin, TN

4.8
1,270 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,270 reviews

June 20, 2016

My Experience: I came in looking to buy a Transit Connect and the salesman was Markus Hartley,it was best car buying experience. He was both knowledge and profession More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

June 20, 2016

Very good buying experience I feel like I got a very good deal, David was very helpful. Everyone I dealt with was very pleasant. Honestly I hope it's my last work van. More

by rambo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Capote
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

June 20, 2016

Great experience Jeff and Greg did a fantastic job and I was very satisfied. I would go back to buy my next Ford there for sure. Everything went smooth and I love my More

by neumannbrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Brown
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Great Service Jeff was very helpful and quickly took care of everything. He knew the product and was able to guide us through the purchase. More

by Adde32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Victory
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

June 20, 2016

Great Experience Jeff was extremely helpful and had a lot of insight on the different cars. Great experience and very knowledgeable. Jeff is the reason our family has More

by jaslusser12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Great Car Buying Experience When I walked into Ford of Franklin, I knew exactly what I wanted. Jeff Dawson did an amazing job of helping me get it. The service was fast and easy. More

by Criggs2153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zepernick
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 16, 2016

Great place all around Great service. Anthony helped me and was very knowledgable and helpful. Will buy another vehicle here when needed. The lifetime warranty was huge s More

by Wd90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grigsby
Jun 16, 2016 -

Ford of Franklin responded

Thank you very much for taking the time to leave us this review! Its because of satisfied people like yourself that we have became the number one Ford dealer in the 207 dealer region! Thank you very much for your purchase and we look forward to working with you again!

June 06, 2016

Great follow up and top notch customer service from David Capote. Would recommend to anyone searching for a vehicle. Worked hard to find exactly the car I was look More

by Rmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Capote
Jun 14, 2016 -

Ford of Franklin responded

Thank you very much for taking the time to write this review! Our goal here is to provide every guest with the best sales experience they have had!! If there is anything that we can do for you at all feel free to contact David or anyone on our staff! Again thank you!

June 01, 2016

Amazing! Everybody at this dealership was incredible! Especially Phil Staggs and David Capote! Really hustled to get me the car I wanted for the payment I want More

by Sean Barnhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philp Staggs , David Capote
Jun 14, 2016 -

Ford of Franklin responded

Thank you for taking the time to visit our dealership and doing business with us! We are glad to hear your experience went so well!! If there is anything else we can do please feel free to contact us!

June 01, 2016

Excellent Wow!!! David has and continues to go beyond the call of duty to provide excellent customer service! He is a perfect example of how customer service sh More

by Cainanto26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Brown and Marcus (Manager), David Capote
Jun 14, 2016 -

Ford of Franklin responded

Thank you for the great review and for letting us earn your business! We are very pleased to hear David was so great! If there is anything we can do at all please feel free to reach out to us!! Again Thank you very much!

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