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Ford of Franklin

Franklin, TN

4.8
1,270 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,270 reviews

June 21, 2016

Great Job! Fast, friendly and courteous. Our salesman Jeff Dawson did an outstanding job and we would highly recommend him! We were in and out in a short period More

by CoreyD77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

June 21, 2016

Great Sales Experience Our family has bought several vehicles over the past 15 years from this Ford dealership. We have dealt with a true sales professional, Jeff Dawson, w More

by Mike8866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zepernick
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

June 20, 2016

Was happy to give Markus my business for a third time! The lease on my vehicle was coming to an end and I knew it was time to begin figuring out which vehicle I wanted next. I knew that I wanted to return More

by Zach Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Victory , Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you very much for continually coming to our dealership being so far away!! Thank you again for letting us earn your business! Again if there is ever anything else we can do please feel free to reach out to us!!

June 20, 2016

Excellent interaction. Marcus did a great job. He was well informed and very knowledgeable. We looked at all kinds of cars and Marcud helped us pick the MKX. Then he helped More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Marcus Hartley was great! Marcus was not pushy and he listen to our criteria and he met our needs. More

by Chaedge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Was looking to lease a vehicale locally. Markus was very helpful when I was looking to lease a company vehicle. after the experience on leasing a company vehicle I sent a friend to Markus and More

by Golfer1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Great experience Markus and the team at Ford of Franklin were very professional and easy to work with. The entire process was smooth and professional. I have recommend More

by Predhead13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea in the service department., Greg Brown , Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Markus was great I came in to the dealership looking for a new Ford Edge. Markus was super helpful and great to work with! He made the process very easy. More

by Kz
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Great Car Buying Experience Best car buying experience we have ever had! Could not have asked for better service from the entire Ford Lincoln of Franklin staff. We will definitel More

by Mitchell6022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Brown, Markus Hartley, Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!

June 20, 2016

Great Car Buying Experience I gave Markus my requirements and he picked out the Ford Escape SUV that met them fully and within my budget. Finance was arranged quickly and all pap More

by johnH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Victory , Markus Hartley
Jun 24, 2016 -

Ford of Franklin responded

"Thank you for taking the time to write this review and for letting us earn your business!! If there is anything you need at all please feel free to contact anyone on our staff and we would love to help you out! Once again thank you very much!"

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