Ford of Franklin

Great Customer Service in the Collision Center I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repai I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repair, to questions about ordering the correct part in advance, or the install of the ordered part I receive top notch service. Dwayne Reeves always goes above and beyond to assist my needs. His patience, diligence, and great customer keeps me as a repeat customer at this dealership! Thanks Dwayne!!! More

First Class Experience Very pleased with our experience buying a 2017 Ford Escape. Phil was very helpful in locating a vehicle that suited our needs and explained all of t Very pleased with our experience buying a 2017 Ford Escape. Phil was very helpful in locating a vehicle that suited our needs and explained all of the various features of the model we were buying. He was a great host while we were there. Couldn't have asked for more. More

Satisfied customer All staff I dealt with were very helpful and easy to work with. Would recommend dealership to my friends and colleagues. Keep up the good service. All staff I dealt with were very helpful and easy to work with. Would recommend dealership to my friends and colleagues. Keep up the good service. More

Buying my Kia was a peice of cake thanks to Phil and Company I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process o I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process of going through a dealership would be awful and in the end I would be screwed. I couldn't have been more wrong. Phil Staggs guided me through the process with ease! The Ford and Lincoln dealership was incredibly accommodating and they helped me finance my new Kia at exactly the price I wanted. I can't thank John who financed my car enough. I really felt looked after and I would recommend anyone looking for a car to stop there first. More

5 Star service Marcus did a great job. He was very knowledgeable and patient throughout the entire process. I would recommend him to anyone shopping for a new car. W Marcus did a great job. He was very knowledgeable and patient throughout the entire process. I would recommend him to anyone shopping for a new car. We love our MKX!!! Thanks Marcus More

Great guys, great cars Everyone took time to make sure that I got just the car that I wanted! I appreciate the patience. I will be back soon!!!christian Everyone took time to make sure that I got just the car that I wanted! I appreciate the patience. I will be back soon!!!christian More

Friendly, professional, and great pricing! Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car u Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car until it was repaired, which would take over a year because of parts delays. They asked if I'd be interested in a new Focus, and I skeptically said I'd look at what kind of deal they had. They were able to get us a new Focus for only $40 more per month than we were looking at for a used one, with 0% APR. Typically we wouldn't buy a new car because of depreciation, but they lowered the price enough that it was worth it. Nate Thruman, our salesman, was very easy to work with and super nice. He and the rest of the team were very helpful, and there was never any pressure to make a decision one way or another. We will very likely come back next time we are in the market for a car. More

wasted effort I went onto truecar.com to get a final price on a car. At 7am, I sent them my request that I was available only that day and would be there around noo I went onto truecar.com to get a final price on a car. At 7am, I sent them my request that I was available only that day and would be there around noon. I showed up at 1pm. The salesperson (Byron) spent 15 minutes looking for the keys and another 20 minutes looking for the car before telling us to come back the next day because the car was being serviced. He had at least 5 hours he could've saved me the effort. Instead I wasted my time sitting in the lobby waiting for an irresponsible salesperson who didn't take my potential business seriously. Don't waste your time. More

HASSLE FREE PURCHASE EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND. EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND. More

The purchase process was straight forward with no games. I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I would purchase from them again. More