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Ford of Franklin
Franklin, TN
1,270 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,270 reviews
September 09, 2016
Patrick Carlson Was Wonderful Patrick Carlson is everything you want in a car salesman. He was knowledgeable, engaged, humorous and good as his word. Can't recommend him or Ford Li Patrick Carlson is everything you want in a car salesman. He was knowledgeable, engaged, humorous and good as his word. Can't recommend him or Ford Lincoln of Franklin highly enough. We are very happy with our new Lincoln MKX. More
by WSC3K
Employees Worked With
Patrick Carlson
September 09, 2016
Success!!! After visiting several ford dealerships in Middle TN for a new F-150, Franklin had the best selection, competitive price point and professional staff. After visiting several ford dealerships in Middle TN for a new F-150, Franklin had the best selection, competitive price point and professional staff. Our visit was a success!!! More
by Papaw & DeeDee
Employees Worked With
Greg Brown , Patrick Carlson
August 09, 2016
Warranty worth it Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind wha Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind what they sell. More
by Kevin M.
Employees Worked With
Buddy Victory
July 10, 2016
F150 Purchase I had an excellent experience. I enjoyed the staff and my salesperson listened to what I wanted in a truck and didn't try to sell me on something diff I had an excellent experience. I enjoyed the staff and my salesperson listened to what I wanted in a truck and didn't try to sell me on something different. I would recommend this dealership to anyone purchasing a Ford or Lincoln in the Middle TN area. It is worth the drive. More
by F150Driver
Employees Worked With
CJ Mohler, Anthony Grigsby
July 08, 2016
It was easy. Simple deal, quick financing and good customer Patrick paid attention to my wants and needs rather than trying to sale me a vehicle that didnt meet my wants or needs. I went on line and picked out Patrick paid attention to my wants and needs rather than trying to sale me a vehicle that didnt meet my wants or needs. I went on line and picked out the truck that made it a lot easier. Buddy made the financing real easy. No forcing me to buy anything other than what I needed. Great job to the team. More
by sherrifwoody
Employees Worked With
Buddy Victory , Patrick Carlson
June 22, 2016
Markus Hartley...Mr Whatever it takes! Markus Hartley helped us find the perfect car at the perfect price. We didn't know until after the deal was closed that he came in to meet with us ON Markus Hartley helped us find the perfect car at the perfect price. We didn't know until after the deal was closed that he came in to meet with us ON HIS DAY OFF!!! We had met him previously when we visited the dealer and he was very friendly and knowledgable about the cars we were interested in buying. I called him while I was at work and let him know the models we were looking at. He had all of the models up front ready to test drive by the time I arrived at the dealership. Great guy that worked with us to get us the deal we were looking for, Give him a call for sure! More
by Ford123
Employees Worked With
Markus Hartley
June 22, 2016
Jeff was very helpful and knowledgable. He was patient and very thorough in presenting the features of the vehicle. He showed us multiple cars, so that we could find the perfect one for o He was patient and very thorough in presenting the features of the vehicle. He showed us multiple cars, so that we could find the perfect one for our family. More
by turk2415
Employees Worked With
June 22, 2016
Jeff is the MAN!!! I have purchased three vehicles from from Jeff and each time he has always been professional and knowledgeable. Jeff walked my wife through the proces I have purchased three vehicles from from Jeff and each time he has always been professional and knowledgeable. Jeff walked my wife through the process of choosing the right vehicle for her and listened to her likes and dislikes which in turn made her fell very good about the purchase. More
by Barry
Employees Worked With
June 21, 2016
Great customer service by Markus Hartley My husband and I have worked with Markus on the purchase of two vehicles. We were very pleased with his customer service and both transactions. Than My husband and I have worked with Markus on the purchase of two vehicles. We were very pleased with his customer service and both transactions. Thanks. More
by CarlaShewmaker
Employees Worked With
Markus Hartley
