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Ford of Franklin

Franklin, TN

4.8
1,304 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,304 reviews

April 01, 2017

Stress free car shopping!! We are very pleased with our purchase at Ford of Franklin. Like most people, we hate car shopping but Cody made it a stress-free experience. He listen More

by Brian74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Victory
Apr 14, 2017 -

Ford of Franklin responded

Im very happy to hear everything went so well! Thank you for taking the time to leave this review it helps Cody and out store out a lot! Also thank you for being a repeat customer!! If there is anything else we can do please feel free to reach out and my staff will be more than happy to help!!

March 28, 2017

Great experience! 15 minutes after arriving at the dealership, Ricky had my wife and I sitting in what would become our family's new SUV...a 2013 Ford Edge limited. An More

by GDixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Pineda, Buddy Victory
Apr 14, 2017 -

Ford of Franklin responded

Speed and a great customer experience is what we strive for here!! Thank you so much for leaving this review and for making us you dealer of choice!! If there is anything else we can do for you please feel free to give us a call! Again thank you!

March 27, 2017

Wonderfull experience i was nervous at first but the customer service was great and they help me understand the whole process and they didn't hit me with any hidden fee. th More

by mike21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Thruman
Apr 14, 2017 -

Ford of Franklin responded

Thank you so much for letting us earn your business and for taking time to leave us this review! If there is anything else we can do for you please feel free to give us a call and my staff would be more than happy to help out!! Again thank you!

March 26, 2017

Great Dealership Thanks to Ricky for the painless buying experience of our first Ford. Ricky is not a fast talking salesperson who tries to sale you something you do More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RIcky Pineda, John Zepernick
Apr 07, 2017 -

Ford of Franklin responded

Thank you for your business and for the review they really do mean a lot to us! If there is anything that Ricky or my staff can do for you please feel free to give us a call!! Thank you again!!

March 25, 2017

Ford Mustang Heaven Awesome dealership and awesome salesman in Cody Martin! Now I am in Mustang Heaven! He made it happen! Great job! Would definitely buy there again! An More

by Barbara022653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Brown , Marcus Smith , Gary Sardynski, Cody Martin
Apr 07, 2017 -

Ford of Franklin responded

Thank you very much for the kind review and for giving us your business!!! Remember every one you refer and they buy we will give you a $100 gift card!! If there is anything else we can do for you please feel free to reach out to us!!! Again Thank you!!

March 25, 2017

Great Experience Thanks to Cody Martin our recent car purchase was seamless. He was the best salesman we have ever experienced. He was not pushy and made sure we ended More

by Morgy5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Apr 07, 2017 -

Ford of Franklin responded

Thank you for your vehicle purchase and for leaving this review it means a lot to Cody and the dealership! If there is anything else we can do please feel free to reach out and give us a call at any time!

March 24, 2017

Great Customer Service with Cody I purchased my vehicle from another state. Cody was always available to help and ensure everything I needed was handled quickly and effectively. He wa More

by Mericka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Mar 24, 2017 -

Ford of Franklin responded

Thank you for driving from out of state to purchase a vehicle from us!! We know your out of state but if there is anything we can do for you please feel free to give us a call at anytime! Again thank you very much!

March 24, 2017

AWESOME experience! Cody went above and beyond my expectations when it came to purchasing a new vehicle! My husband and I told him exactly what we were looking for and he More

by BeverlyJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Apr 07, 2017 -

Ford of Franklin responded

Thank you for taking up your time and leaving us this review it really means a lot to us! Im very happy to hear how well everything went for you! Thank you for your purchase and if there is anything we can do for you please feel free to reach out and give us a call!

March 24, 2017

Honesty and integrity Truly appreciate the the services provided by each individual that we came into contact from the person who greeted us to Cody who we were fortunate t More

by Mahalo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Martin
Apr 07, 2017 -

Ford of Franklin responded

Thank you for reaching out and leaving this for Cody and Us!! We really appreciate your vehicle purchase and we look forward to helping you with anything else!

March 23, 2017

Great experience I've done business with this dealership 2 separate times and had a great experience. Wayne Coffee was a great help! Would definitely go back. More

by Maggie Suedekum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Coffee
Mar 24, 2017 -

Ford of Franklin responded

Thank you very much for being a returning customer and for leaving us this review! If there is anything Wayne or our staff can do for you please feel free to give us a call!! Again thank you very much!

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