Ford of Franklin

Buying my Kia was a peice of cake thanks to Phil and Company I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process o I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process of going through a dealership would be awful and in the end I would be screwed. I couldn't have been more wrong. Phil Staggs guided me through the process with ease! The Ford and Lincoln dealership was incredibly accommodating and they helped me finance my new Kia at exactly the price I wanted. I can't thank John who financed my car enough. I really felt looked after and I would recommend anyone looking for a car to stop there first. More

5 Star service Marcus did a great job. He was very knowledgeable and patient throughout the entire process. I would recommend him to anyone shopping for a new car. W Marcus did a great job. He was very knowledgeable and patient throughout the entire process. I would recommend him to anyone shopping for a new car. We love our MKX!!! Thanks Marcus More

Great guys, great cars Everyone took time to make sure that I got just the car that I wanted! I appreciate the patience. I will be back soon!!!christian Everyone took time to make sure that I got just the car that I wanted! I appreciate the patience. I will be back soon!!!christian More

Friendly, professional, and great pricing! Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car u Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car until it was repaired, which would take over a year because of parts delays. They asked if I'd be interested in a new Focus, and I skeptically said I'd look at what kind of deal they had. They were able to get us a new Focus for only $40 more per month than we were looking at for a used one, with 0% APR. Typically we wouldn't buy a new car because of depreciation, but they lowered the price enough that it was worth it. Nate Thruman, our salesman, was very easy to work with and super nice. He and the rest of the team were very helpful, and there was never any pressure to make a decision one way or another. We will very likely come back next time we are in the market for a car. More

wasted effort I went onto truecar.com to get a final price on a car. At 7am, I sent them my request that I was available only that day and would be there around noo I went onto truecar.com to get a final price on a car. At 7am, I sent them my request that I was available only that day and would be there around noon. I showed up at 1pm. The salesperson (Byron) spent 15 minutes looking for the keys and another 20 minutes looking for the car before telling us to come back the next day because the car was being serviced. He had at least 5 hours he could've saved me the effort. Instead I wasted my time sitting in the lobby waiting for an irresponsible salesperson who didn't take my potential business seriously. Don't waste your time. More

HASSLE FREE PURCHASE EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND. EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND. More

The purchase process was straight forward with no games. I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I would purchase from them again. More

Selling Lemons We bought a brand new vehicle from this dealership. We have had the same AC problem 4 times and they refuse to make it right. I am in the process of s We bought a brand new vehicle from this dealership. We have had the same AC problem 4 times and they refuse to make it right. I am in the process of suing them under the states lemon law. Buyer Beware all the hype about care after the sale is bull. More

Excellent service Best experience ever with purchasing a vehicle.I really wasn't sure what I wanted. Patrick was very patient with me. He let me test drive as many veh Best experience ever with purchasing a vehicle.I really wasn't sure what I wanted. Patrick was very patient with me. He let me test drive as many vehicle as I needed to find the perfect one for me. He seem to really care about what was important to me and my needs ,not just about selling a car. I felt like I was discussing this decision with my father rather than a sales person.I will definitely go back to Ford Lincoln of Franklin in the future. More

Very satisfactory experience. Nice people. Very helpful. We had a very satisfactory experience with the Dealership and Patrick, our salesman, was very nice and helpful. He was courteous,friendly and kind. He We had a very satisfactory experience with the Dealership and Patrick, our salesman, was very nice and helpful. He was courteous,friendly and kind. He was every thing I would expect of a good salesman. More