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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,295 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,295 reviews

January 18, 2025

Benjamin was so patient and helpful finding the right car for me! Would highly recommend! More

by karenajohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 17, 2025

Super friendly and knowledgeable staff! ! Made us feel welcome and answered all our questions. Got us in our new car with ease! More

by bond.henderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Hanes, Summer Bell
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Jan 20, 2025 -

Ford of Franklin responded

Hello, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 17, 2025

We had an entirely virtual transaction and it was nothing short of perfect! It was a smooth process and she treated us like royalty, not like a transaction. I couldn’t recommend Lexie more. More

by Kfletcher6544
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Ford of Franklin responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 17, 2025

Summer Bell is a very good asset to this dealership. She’s polite, educated about vehicles, well spoken and helpful. More

by Remdog1187
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Summer Bell
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Jan 20, 2025 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 17, 2025

Summer was very easy to work with - friendly and tried very hard to negotiate for us. She was not high pressure which we really appreciated!! Made it simple for us!! More

by flatcreekteacher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
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Jan 20, 2025 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 16, 2025

Lexie was an outstanding sales woman and she helped us find the most perfect Ford explorer 2025 within our first 30 minutes of being there! She listened to us explain our perfect dream car and within seco More

by carolinehamiltonfedell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 16, 2025

Lexie went above and beyond to ensure I was happy with my purchase. She took care of every detail and even followed up after the sale to make sure everything was perfect. Exceptional service! More

by LJC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 16, 2025

Lexie was great! She listened to what I wanted and went out of her way to find the exact car More

by Kristin
Recommend Dealer
Yes
Employees Worked With
Lexie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Ford of Franklin responded

Hi Kristin, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We hope you have a great day!

January 13, 2025

I have leased many Lincoln’s over my many years on this Earth! We love Lincoln of Franklin for all their great customer service. Ben was very patient with me and answered all my questions. More

by James Baker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Mayfield
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Jan 15, 2025 -

Ford of Franklin responded

Hi James, thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 13, 2025

My wife and I were looking at a ford explorer online and got connected with Miguel. He made it easy to process our trade and leave with the car we wanted. He was transparent about the details of the vehicle More

by Treabroyles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Ford of Franklin responded

Hello, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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