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Ford of Franklin
Franklin, TN
1,293 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,293 reviews
April 03, 2025
Spoke with Ben a few times with the type of vehicle I was interested in, he provided exactly what I was looking for. I am very grateful for his personal attention to this opportunity. Thanks ben interested in, he provided exactly what I was looking for. I am very grateful for his personal attention to this opportunity. Thanks ben More
by Bobby_Carrasquillo
Employees Worked With
April 03, 2025
Simple process handled everything over the phone as I live in GA. Even brought the car to me! live in GA. Even brought the car to me! More
by Madison D
April 02, 2025
Excellent customer service and looking forward to a long relationship with this dealership! Our experience purchasing our new car was very smooth and easy. relationship with this dealership! Our experience purchasing our new car was very smooth and easy. More
by Mjtomlin
Employees Worked With
March 26, 2025
The best buying experience in my 44 years of driving, above and beyond sales, at more product for lower price. I flew in from Chicago to Nashville and Casey picked me up at the airport for me to buy a ne above and beyond sales, at more product for lower price. I flew in from Chicago to Nashville and Casey picked me up at the airport for me to buy a new used truck for less than I could find comparable trucks within my 3 surrounding states. More
by Darryl
Employees Worked With
March 21, 2025
We had a knowledgeable and patient sales representative in Jeff Dawson. He was extremely helpful and easy to work with. Jeff answered all my questions and addressed any concerns that I had about the tran in Jeff Dawson. He was extremely helpful and easy to work with. Jeff answered all my questions and addressed any concerns that I had about the transaction. Jeff was very courteous and patient. More
by bobbiekilbane@comcast.net
Employees Worked With
March 11, 2025
Miguel was very easy to work with and was very kind. He set us up with a great deal and we love the new car. He set us up with a great deal and we love the new car. More
by aaronatkinsdesign
Employees Worked With
March 11, 2025
Mr Casey Shelton went above and beyond to help me and my wife apply for financing and get our butts in our vehicle as quickly as possible without haggling or wasting our time. wife apply for financing and get our butts in our vehicle as quickly as possible without haggling or wasting our time. More
by Ishowerwithbeer
Employees Worked With
March 08, 2025
Great service. Zack was so knowledgeable. Thanks we had so many questions. Another man helped Zack was so knowledgeable. Thanks we had so many questions. Another man helped More
by Sharon Damron
March 06, 2025
Ben was great helping us make a decision on what vehicle would do best for us. He explained all the features of the vehicles he had in the dealership. He did not pressure us into a sale. He is a outstandin would do best for us. He explained all the features of the vehicles he had in the dealership. He did not pressure us into a sale. He is a outstanding person and is knowledgeable. I found out on March 4, 2025 just how great your dealership was. I stopped by the dealership and Ben was off. The sales manger was called for by the lady at the reception desk. In two minutes he was talking to me. He got Carlos a nice gentleman that took time to answer all my questions. THREE CHEERS for the wonderful treatment that I received without an appointment. This shows that this dealership has a trained staff that work as a team. It is one of the Ford best dealership I have used in the past 58 years. Thanks for all your help. More
by Ronald D Morrow Jr
