Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,226 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,226 reviews
January 21, 2025
My entire experience at Ford of Franklin was excellent. My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he cont My sales consultant Jordan knew everything there was to know about my new Bronco. He guided me through the entire purchase and after the sale he continued to help as I added optional items to my vehicle. The finance manager made the purchase process incredibly easy and quick. I highly highly recommend Ford of Franklin. 10/10 More
by Daniel.spence
Employees Worked With
January 21, 2025
Cody was personable and helpful and he was honest. He was easy to work with, and he was friendly. I got the deal I was hoping for and my car is beautiful! My overall experience was excellent because o He was easy to work with, and he was friendly. I got the deal I was hoping for and my car is beautiful! My overall experience was excellent because of Cody and because of the Ford dealership in Franklin! More
by amandacarsonriley
Employees Worked With
January 21, 2025
After going from dealership to dealership trying to buy my dream vehicle I stumble upon the store and salespeople of my dreams! I open the showroom doors and it was like Heaven was shining its ever powerfu my dream vehicle I stumble upon the store and salespeople of my dreams! I open the showroom doors and it was like Heaven was shining its ever powerful beams of light down upon my vision of a new vehicle. Then this man came up to me from around the truck I so desperately wanted and looked for and said here are the keys let’s go take it for a ride. Well fast forward, that truck is mine now. Thank you so much! More
by Hpy4Me
Employees Worked With
January 21, 2025
I felt comfortable working with Jason. He answered all of my questions and didn’t pressure me into a purchase! Will be back for sure!!! He answered all of my questions and didn’t pressure me into a purchase! Will be back for sure!!! More
by Missvillegas
January 20, 2025
I had an excellent experience working with Casey when purchasing my car. From the very beginning, he was professional, quick, and straightforward—no gimmicks, no runaround, just honest and transparent co purchasing my car. From the very beginning, he was professional, quick, and straightforward—no gimmicks, no runaround, just honest and transparent communication. He took the time to lay out my best options, always being kind and considerate throughout the process. What really stood out was how accommodating he was. Although I couldn’t provide the $500 refundable cash deposit to secure the vehicle, Casey still went above and beyond by putting a “sold” sign in the window to hold the car for me. On the day of the test drive and signing, even with other buyers interested, he stayed true to his word and prioritized me. Thanks to Casey, I’m now enjoying my new vehicle and couldn’t be happier with how smooth and stress-free the entire process was. Highly recommend working with him if you’re in the market for a car! More
by Sammy.hamdeh
Employees Worked With
January 20, 2025
Professional, courteous and focused on the customer and their needs . Knowledge of their products and very helpful in showing how their product works . their needs . Knowledge of their products and very helpful in showing how their product works . More
by Pops
Employees Worked With
January 19, 2025
Rahsaan was very understanding of our budget and specific needs. Easy to communicate with and very knowledgeable. I would defiantly recommend him to a friend looking to purchase a new car. He even when above needs. Easy to communicate with and very knowledgeable. I would defiantly recommend him to a friend looking to purchase a new car. He even when above and beyond to mail me my sunglasses that I left in my traded in car that I thought were a lost cause. More
by Laneyccook
Employees Worked With
January 19, 2025
If you’re headed to Ford of Franklin, ask for Miguel! He’s knowledgeable, professional, patient, and kind. Miguel makes sure you find the right car for you! I look forward to working with him again in th He’s knowledgeable, professional, patient, and kind. Miguel makes sure you find the right car for you! I look forward to working with him again in the future. More
by K Ramsey
Employees Worked With
January 18, 2025
Miguel was very helpful and patient when my wife and were looking at buying a car. He helped us find exactly what we wanted and the purchase was simple and painless. We will be back! looking at buying a car. He helped us find exactly what we wanted and the purchase was simple and painless. We will be back! More
by B. Bobick
Employees Worked With
January 18, 2025
Easiest experience I have ever had a dealership! I inquired about a CPO Aviator and Miguel was my salesperson to help me out. I am from out of state and Miguel was able to help me knock out almost e I inquired about a CPO Aviator and Miguel was my salesperson to help me out. I am from out of state and Miguel was able to help me knock out almost everything before coming. All I had to do was come in sign and be on my way. Will be back for my next Lincoln Purchase! More
by Wilson Dalton
Employees Worked With
