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Ford of Franklin

Franklin, TN

4.8
1,303 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,303 reviews

April 21, 2025

Ben was great and made the whole Process very easy and we live our new car! More

by BRUCEYDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

Nevaeh is going to love her car because of you and the staff. He made my sale of her car easy and informative. Everyone was helpful. But, Casey was available through the complete process. Excellent 5+. More

by wtaylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey
Apr 21, 2025 -

Ford of Franklin responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

April 17, 2025

Ben was fantastic and part of the reason I ended up going with the Aviator. It was a coin toss between the Lincoln and Infinity. I went with the Lincoln as Ben was so helpful and if he is a representation More

by teamblake1023
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jazz was also helpful
Apr 19, 2025 -

Ford of Franklin responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 17, 2025

Ben was great to work with and made the experience enjoyable. He’s friendly, knowledgeable, and very accommodating. We would recommend him and the dealership to friends and family. More

by nurseleah2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Apr 19, 2025 -

Ford of Franklin responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 15, 2025

This was my fiancé’s first time buying a vehicle from a dealership. He was very nervous about the whole situation. I decided to go with him because I’ve bought several cars from dealerships, but truth be t More

by Baylie Blackwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Ford of Franklin responded

Hi Baylie, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

April 15, 2025

Ford Lincoln of Franklin made the car buying experience simple. Once I decided to purchase an SUV through the dealership, Jeff D made the process easy and fast. In general, the whole experience was smooth More

by ecollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Ford of Franklin responded

Hi Ecollins, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

April 14, 2025

I went in with just a few “musts” but no real idea of what I wanted. Cody brought me options in my price range. I left with a vehicle I love. The whole experience was very pleasant, and I would recommend More

by Amanda K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm
Apr 17, 2025 -

Ford of Franklin responded

Hello Amanda, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2025

Jazlyn was amazing—got me the exact truck I wanted! Friendly, helpful staff all around! More

by dcdcraig92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazlyn Rosario Lugo
Apr 17, 2025 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 07, 2025

We could not have had a better experience at Franklin Ford. Zak listened to our needs and helped us every step of the way! One of the best car buying experiences we have ever had because of him. Would hi More

by William Edmonds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakary
Apr 11, 2025 -

Ford of Franklin responded

Hi William, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

April 04, 2025

The dealership was clean and had a wide variety of vehicles. Ben was wonderful to work with - knowledgeable, friendly, efficient. I highly recommend him. More

by JENMSK8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Apr 07, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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