Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,305 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,305 reviews
April 27, 2025
Choosing the right vehicle at Ford Lincoln Of Franklin is by far the easiest experience I have ever had. The sales staff listen to me, and then ask return questions so that they make sure I find the best veh by far the easiest experience I have ever had. The sales staff listen to me, and then ask return questions so that they make sure I find the best vehicle for current our needs. They DON’T try to make a quick sale and move onto the next customer. They DON’T give you the bottom line with a take it or leave it attitude. This team works with you to find you the best possible option/s for you. In my experience, all you have to do is ask for Jordan Kelley, and you will be treated as if you are his family. More
by Chris G
Employees Worked With
April 26, 2025
Ford of Franklin is a great dealership! Casey was such a joy to work with. He is very knowledgeable with all the different cars we looked at and we didn’t feel pressured to buy a car! I cou Casey was such a joy to work with. He is very knowledgeable with all the different cars we looked at and we didn’t feel pressured to buy a car! I couldn’t make up our mind and he was patient with me through that process. He also was patient with my 3 and 6 year we had with us. It truly was the best buying experience we’ve ever had and we’ve bought a lot of cars. I HIGHLY recommend Casey if you’re looking for a vehicle! More
by saraht91
April 19, 2025
Nevaeh is going to love her car because of you and the staff. He made my sale of her car easy and informative. Everyone was helpful. But, Casey was available through the complete process. Excellent 5+. staff. He made my sale of her car easy and informative. Everyone was helpful. But, Casey was available through the complete process. Excellent 5+. More
by wtaylor
April 17, 2025
Ben was fantastic and part of the reason I ended up going with the Aviator. It was a coin toss between the Lincoln and Infinity. I went with the Lincoln as Ben was so helpful and if he is a representation with the Aviator. It was a coin toss between the Lincoln and Infinity. I went with the Lincoln as Ben was so helpful and if he is a representation of Franklin Lincoln then I know I will get good service going forward. Thank you Ben! More
by teamblake1023
April 17, 2025
Ben was great to work with and made the experience enjoyable. He’s friendly, knowledgeable, and very accommodating. We would recommend him and the dealership to friends and family. enjoyable. He’s friendly, knowledgeable, and very accommodating. We would recommend him and the dealership to friends and family. More
by nurseleah2007
April 15, 2025
This was my fiancé’s first time buying a vehicle from a dealership. He was very nervous about the whole situation. I decided to go with him because I’ve bought several cars from dealerships, but truth be t dealership. He was very nervous about the whole situation. I decided to go with him because I’ve bought several cars from dealerships, but truth be told, he didn’t need me at all. Cody did such an amazing job at walking us through every single thing he was doing. He kept us up to date on everything. He explained things he didn’t even have to but he did. We are very thankful for our experience with Cody!! Next time I buy a vehicle I’ll be going to Cody!!! More
by Baylie Blackwell
Employees Worked With
April 15, 2025
Ford Lincoln of Franklin made the car buying experience simple. Once I decided to purchase an SUV through the dealership, Jeff D made the process easy and fast. In general, the whole experience was smooth simple. Once I decided to purchase an SUV through the dealership, Jeff D made the process easy and fast. In general, the whole experience was smooth and hassle free. And I’m really enjoying my new Aviator! More
by ecollins
Employees Worked With
April 14, 2025
I went in with just a few “musts” but no real idea of what I wanted. Cody brought me options in my price range. I left with a vehicle I love. The whole experience was very pleasant, and I would recommend what I wanted. Cody brought me options in my price range. I left with a vehicle I love. The whole experience was very pleasant, and I would recommend Cody at Ford to anyone looking for a car. More
by Amanda K
