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Ford Lincoln Fairfield

Fairfield, CA

4.7
693 Reviews

3050 Auto Mall Ct

Fairfield, CA

94534

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Showing 693 reviews

January 15, 2017

Found the vehicle I wanted for a fair price. The Ford Explorer sport drove like a dream....i didn't want the vehicle at first. I was looking for a red one but it was a great deal I got a white on More

by Tazman77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for the feedback. We are happy to hear of your positive experience at Ford Fairfield, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future. Also, don't forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 14, 2017

Bought a car Very pleasant, hard working, and very very helpful. Thank you for all your info and input. He helped me find the perfect car for me. He did a great jo More

by Razz707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 04, 2017

Happy Camper Mark Byrd was able to find the car that met our requirements. He had great communication skills and an excellent follow-up. We were able to negoti More

by Happy Campers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Mark was able to meet your needs. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 03, 2017

Ngawang Tsephel is awesome!!! He was very helpful during the whole buying process that lasted several days. He followed up after the sale to give us our HOV lane stickers. Great jo More

by D Energi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Williams, Ngawang Tsephel
Feb 03, 2017 -

Ford Lincoln Fairfield responded

We love hearing about customers who have a great experience at Ford Fairfield and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Also, don't forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 03, 2017

THANK YOU MARK FOR THE EXCELLENT SERVICE!! As many of you know buying a car from dealerships can be a little bit of a battle. You're trying to negotiate the best possible price for the car you More

by cardenas707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Byrd
Feb 03, 2017 -

Ford Lincoln Fairfield responded

What an enjoyable review to read. It is reassuring to know Mark provided you with a hassle-free and great shopping experience. Ford Fairfield's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any questions. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 02, 2017

Very professional and considerate to customers needs My sales person's name was Mark Byrd and he was extremely professional. What I appreciate the most is that he was real not just trying to sell me a ca More

by Starr1183
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Mark was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

January 02, 2017

Excellent customer service Jake provided excellent customer service. He kept us informed as to when the parts would be in and scheduled an appointment as soon as they arrived. H More

by Rev1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Boekee
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from Jake is always encouraging and reassures us of our commitment to our customers. Thank you and we look forward to hopefully doing business with you again in the future. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Regards, Brad Barnett, 480-221-4185.

January 01, 2017

Smooth car purchase The process of purchasing my new vehicle was easy and painless. The staff worked hard to find a vehicle that met my wants/needs and get me the best pu More

by Breezy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Mercado.
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to share with us. The goal of the Ford Fairfield team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

January 01, 2017

new car purchase Awesome experience. .Tony Martin sold me my vehicle and the knowledge of that car was excellent. He answered all my questions before my purchase. He More

by bfayewright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martin
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for reviewing your time spent at Ford Lincoln Fairfield. Tony Martin is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We look forward to working with you or anyone you might send our way in the future. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

January 01, 2017

Went smooth and services were awesome! Everyone at this dealer were very helpful. They all do whatever they can to help you. I highly recommend this dealer for any car buying needs. More

by Rothchild87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rice, Brittney Fisher
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

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