Ford Lincoln Fairfield

My husband and I arrived on a Sunday with our 15 week old baby to purchase a used 05 Ford Explorer that we had seen online. We were greeted by Dave in the lot and Terry at the door and treated hospitably. It baby to purchase a used 05 Ford Explorer that we had seen online. We were greeted by Dave in the lot and Terry at the door and treated hospitably. It was very exciting that this was our first time buying a vehicle as a family and already daydreaming of where we might drive off to first once purchasing the suv. Until Terry came around the corner with this embarrassed and angry look on his face while gracefully telling us that the vehicle we were just about to sign papers on and waited for 4 hours with our patient baby was sold out from underneath of us. With that, my husband and I collected ourselves and child and left the premises with the thought and determination of Never Ever coming back! Thursday night rolled around still fuming with embarrassment and rage at what happened and how the heck these things seem to happen to us when Greg called. He was very apologetic, respectful and did not try to even hide what happened that Sunday. " I would like a second chance at winning back your business if you are willing, if not I completely understand and regret you having such an experience" Greg said. Poor Greg unfortunately got me, Debbie, on the phone at the time and was kind and patient listening to my experience and feelings on our experience. I explained that I respected him calling and I would love to give him a second chance at receiving my business if he was able to give me what I wanted at the right price. He offered an 05 mercury mountaineer, with everything included except a moonroof to keep this short. My husband and I looked up the details on the vehicles and their reviews and decided to go purchase the suv. We negotiated with Terry and then met Mo about dropping the price down more due to a part needing to be fixed. Mo and Terry were great at helping us come to an agreement. Upon our leaving with the vehicle and already signing papers we noticed tape and a missing part on the roof rack and Terry was wonderful jumping right into the situation with discussing the issue with Mo and taking care of the issue. I had to bring the truck back to get the part and tape fixed and cleaned at no additional cost. It was fabulous, until we noticed, oh my gosh there is rust and paint peeling off of the roof! We called Mo right away to figure out what the heck needed to be done and what the cost was going to be. It was frustrating, one thing going wrong one after another but without Mo being as courteous and caring about our business and family was willing to pay for almost the whole cost of getting the roof fixed. We only had to fork out 250.00 for the 800 dollar cost of painting the roof on top of only paying 10,900 for the suv. All of the guys were great with working with us and prices. Mo was very helpful and considerate when giving us a great price for a great vehicle. Terry and Greg were wonderful on getting us information we needed and taking care of business. The only thing I would recommend to the guys is to work on communicating better with each other. Other than that, my husband and I are very appreciative for the help and care given to us and look forward to a long and loyal relationship with Ford of Fairfield. More

You, and Ford Motor Company, deserve better. Working You, and Ford Motor Company, deserve better. Working with this dealership has been one of the most frustrating experiences of my life, with the sales You, and Ford Motor Company, deserve better. Working with this dealership has been one of the most frustrating experiences of my life, with the sales and parts departments and dealership management proving themselves to be idiots or imbeciles time after time during the month that we tried to purchase a new car through the dealership. During the summer I ordered a 2012 Ford Mustang GT from Ford Fairfield. In early September I was told that the vehicle was being off-loaded in Benicia, and should be ready for pick-up in the next day or two. Two weeks later it finally reached the dealership. Once at the dealership, three standard "dealer installed accessories" needed to be installed to complete the vehicle (these were standard parts that are shown at "build and price" section of the Ford website, and the accessories were spec'ed at the time we ordered the vehicle). When we first arrived to pick up the vehicle, none of the accessories had been installed. During the next few weeks Ford Fairfield tried to get us to accept accessories other than what we ordered, argued that the standard vehicle already included the accessories and otherwise lied and mislead us. Four times we were told that the vehicle was ready to be picked up, and four times we showed the salesman the parts that were missing - even going so far as to show the sales manager the parts on the Ford website and show the salesman the parts on other vehicles on their lot. Four times we walked away without the car since it was not as ordered. The sales manager blamed the parts guy, but after weeks of addressing the same problem, that excuse was no longer believable. We contacted the General Manager of Ford Fairfield to voice our dissatisfaction with the way his organization had handled the delivery of the vehicle. While he was astonished to hear about our experience, and promised to investigate further, we never heard back from him or anyone at the dealership. Everyone makes mistakes, it's how you handle those mistakes that determines your reputation. Sadly, Ford Fairfield has shown that they are incapable of providing a vehicle as ordered, or taking the steps to get the vehicle completed and ready for delivery. Their salesforce is ignorant of the standard options offered on thier vehicles, and their parts department is equally ignorant and unable to provide the correct parts to complete a vehicle. There is no way that I would buy a $10 part from these imbeciles, let alone a $35K vehicle. If my experience is any indication of the competence of the individuals at this dealership, I imagine the service department is equally incapable and can not imagine letting them put a wrench on my vehicle. So, really, you're going to spend $20-50K on a new vehicle. Would you rather spend it at a dealership run by and populated by idiots and imbeciles, or go elsewhere and work with honest, intelligent people who will take care of you and appreciate your business? Please don't spend your money at Ford Fairfield - and let's hope Ford Motor Company fires this dealership group and gives the franchise to a group / organization worthy of all of our business. More

I took 3 hours for an oil change and then the manifold smelled from spilled oil. I showed the service writer, Aaron where a proevious recall repair had been done incorreclty and he agreed to look into it. smelled from spilled oil. I showed the service writer, Aaron where a proevious recall repair had been done incorreclty and he agreed to look into it. Later he said it had been over 12 months and he couldn't be sure it was from the recall repair. Then the car would have come like that, which is even worse. Anyway, they're someone else's problem, now. I'll never go back. More

It was a great experience. The personal was helpful and friendly it was a delight doing business at this dealership. I would recommend my friends and family. friendly it was a delight doing business at this dealership. I would recommend my friends and family. More

The Price for the 2005 Explorer/ EDDIE Bauer edition was very good Mark and Benny made the purchasing of the Vehicle easy and Painless!!and a good experience very good Mark and Benny made the purchasing of the Vehicle easy and Painless!!and a good experience More

Excellent service; friendly no pressure sales. I highly recommend this dealer! Service staff are very friendly and helpful when I go in for my car wash. Excellent!! recommend this dealer! Service staff are very friendly and helpful when I go in for my car wash. Excellent!! More

Just bought a Ford F150 on 05/07/11. GREAT service, not the typical pushy sells person. They went above and beyond to get the F150 that my husband and I wanted. The internet sells team work great together the typical pushy sells person. They went above and beyond to get the F150 that my husband and I wanted. The internet sells team work great together to make sure that they cover when one of the members are off. They don't just leave you waiting. They waived the dealer trade fee and worked with us to make sure that the payment was in the range that we had discussed. I will definitely recommend them to all family and friends that are looking to buy a new car or truck. More

I had worked with Rod & Jack before & they continue their good service at theis dealership. All the people I worked with in buying my truck & having it serviced have been courteous & helpful. continue their good service at theis dealership. All the people I worked with in buying my truck & having it serviced have been courteous & helpful. More

Everything was as it was supposed to be. Used Costco Buying Program. Called in advance, talked with Justin twice; once before I looked locally and again the day before I drove down to pick up the F-150 Buying Program. Called in advance, talked with Justin twice; once before I looked locally and again the day before I drove down to pick up the F-150. Everything as agreed upon, including installing the bed liner before I arrived. Sales, appraisal, and other personnel were professional and friendly. On our way in two hours; pretty quick for a car buying experience. No hesitation recommending this program and dealer to anyone. More

Mark and Justin worked with me to tailor the deal for our needs. Justin went the extra mile to get the extra rebates that we qualified for. The aftermarket leather came out much better than I thought it woul needs. Justin went the extra mile to get the extra rebates that we qualified for. The aftermarket leather came out much better than I thought it would. Many thanks to Mark for his personal efforts in getting the leather package done on time. Great job guys! Kevin More