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Ford Lincoln Fairfield

Fairfield, CA

4.7
693 Reviews

3050 Auto Mall Ct

Fairfield, CA

94534

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Showing 693 reviews

February 01, 2017

Very pleased Helpful, kind, and honest. Great staff I can trust to give me the best sales service and advise for a car your looking for. Professional and help you More

by Nikki@38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Madsen , Ngawang Tsephel
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review and business as a customer, Nikki. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future automotive needs. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 31, 2017

Awesome dealership and sales staff I purchased a Ford certified f-250superduty on 1/29/17. I felt compelled to write my first review. My sales associate was Nikki Rau she was awesome no More

by Kwagg209
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Rau, Aaron Simms
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Your kind words mean a lot to us, Kevin. We appreciate your feedback and are happy to hear that Nikki was able to meet your needs. At Ford Fairfield, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 31, 2017

Great customer service! Came in because I couldn't get my sync system to connect to my phone. I was helped by Nicole who showed me exactly how to get it to work. So quick and More

by Cargirl123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Martinez
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review. We're glad to have Nicole on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 30, 2017

Awesome! What I like about this dealership is they have huge selections of vehicle.The process is very easy you can get the price upfront at first I was trying More

by Awesome!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Mercado
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Sharon was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 30, 2017

Amazing! I had the pleasure of working with Nicole and she was able to answer all of my questions. She explained the new philosophy and how it makes things eas More

by Boodasmommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Martinez
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know Nicole was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 29, 2017

Excellent Salesman: Tony Martin I just left Ford Fairfeild and had a very awesome informative and pleasant sales experience with Tony Martin. Although have not finished my transactio More

by Ruby Marbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martin
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Ruby, Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 28, 2017

The perfect survey Brit has always been a great help to ensure that whatever I was attempting to get that it got done one way or another. She is a great person and a gre More

by Starwarsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Fisher
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review. We're glad to have Brit on our team and that we could provide you with a positive experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 28, 2017

Amazing service! Mark was very helpful from the beginning and he helped us find the perfect car. He was super friendly and charismatic, with excellent customer service More

by FOCUSedlol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for leaving us this review. We are very happy to hear that Mark could help get you set up with the perfect car. If there is anything more we can do for you please feel free to come back and see Ford Fairfield anytime. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 27, 2017

Excellent Service!!! No pressure at all very relax buying experience! Most of the sales person are very pushy and they talk to much.Thumbs Up Sharon your very professional More

by I❤Mynewfusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Mercado
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for the excellent review. It is great to know that Sharon was able to provide you with a pressure-free and professional shopping experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

January 24, 2017

We were treated as family ! That's a rare experience 😁 What an amazing experience it was at this dealership ,and they were accommodating for our two Weimaraner puppies 🐶 ! Nadja and Ngawang treated us l More

by Richard 34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadja Allen she was amazing , Ngawang Tsephel
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Your great feedback truly made our day, Richard. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

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