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Ford Lincoln Fairfield

Fairfield, CA

4.7
693 Reviews

3050 Auto Mall Ct

Fairfield, CA

94534

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Showing 693 reviews

March 26, 2017

Outstanding customer service! Bryan Rice is amazing! I was buying a car for the first time and he helped me in every way imaginable. Answered all of my questions and he wouldn't st More

by Hudson.kim22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Rice
Mar 27, 2017 -

Ford Lincoln Fairfield responded

It was a pleasure to read about your first buying experience working with Bryan. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review and don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

March 25, 2017

Time well spent Mark was very nice and professional. He made us feel like we were the only customers there, and made sure we left with the SUV we came to purchase. More

by Kdub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Mar 27, 2017 -

Ford Lincoln Fairfield responded

Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Mark made such a great impression on you. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

March 23, 2017

best service ever brittney was the best she was experienced she knew what she was talking about and then some. go see her to be treated amazing! thanks so much! More

by Ray Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Fisher
Mar 24, 2017 -

Ford Lincoln Fairfield responded

Hi Ray and thank you for this great review. We're very happy that Brittney was here to help you and treated you with the customer service we know you deserve. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

March 17, 2017

Great salesman. Ngawang was very helpful and worked very hard to make us happy. Wanted a certain color and he worked very hard to find us one with the options we wan More

by red lincoln 44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ngawang Tsephel
Mar 20, 2017 -

Ford Lincoln Fairfield responded

Thank you for your outstanding review. I'm very happy to hear that Ngawang was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

March 14, 2017

What The Truck (in a good way)!!!! My husband and I have been in the market for a truck for about 2 months now. After extensive research and multiple grueling trips to different dealer More

by EyeTaporco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd, Nikki Rau
Mar 15, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers. It does not surprise us that Mark and Nikki went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear your kind words. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 28, 2017

Pre-owned honda. I just purchased my 2011 honda civic from Ford Fairfield. Nikki and Aaron assisted me and did fantastic. we picked the car out ahead of time and finis More

by susan rau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Rau, Aaron Simms
Mar 01, 2017 -

Ford Lincoln Fairfield responded

Susan, We appreciate you taking the time to leave us a great review. We are pleased to hear Nikki and Aaron did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 27, 2017

Easy, quick and friendly I purchased my Ford Flex from Mark Byrd. He was awesome and great to work with. Very happy and I love my new car! Than you Mark! More

by bonnijc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Feb 28, 2017 -

Ford Lincoln Fairfield responded

I am happy to hear your time spent with Mark was pleasant. Congratulations on your Ford Flex. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 26, 2017

Very Happy Customer I have been interested in purchasing a new car, but I wasn't sure exactly what I wanted other than a family car. I googled different car dealerships a More

by famvenegas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd (excellent), Dwight Williams
Feb 27, 2017 -

Ford Lincoln Fairfield responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Mark and Dwight were able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 25, 2017

Excellent Customer Service Nicole Martinez was very attentive and took the time to answer all my questions and concerns. She went above and beyond to make sure that I was please More

by JoT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Martinez
Feb 27, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers. It does not surprise us that Nicole went above and beyond for you; it is just an example of why she is such a great asset to our team. We will make sure they hear of your kind words. Please let us know how we may be able to help next. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 25, 2017

Wonderful experience Thanks to Sharon Mercado and Nadja Allen. Great teamwork. Went in looking for Sharon but was off. I was helped by Nadja and was a very patient and kno More

by SANDJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadja Allen, Sharon Mercado, Crystal Cuevas
Feb 27, 2017 -

Ford Lincoln Fairfield responded

Thank you for the kind review, Sandja. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

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