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Ford Lincoln Fairfield
Fairfield, CA
693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 693 reviews
September 12, 2014
Ford Fusion Energi Purchase Bryan Rice and Tiffany Martel were unbelievable to deal with. I have bought many new cars and trucks and I can honestly say that they went beyond what Bryan Rice and Tiffany Martel were unbelievable to deal with. I have bought many new cars and trucks and I can honestly say that they went beyond what I was expecting. I went in unsure whether I was going to buy a Fusion Energi or an Escape. On the day of my purchase Bryan spent the time to educate me on the benefits of each vehicle as they related to my situation and my budget. I have already told many of my friends that live in the Bay Area before they buy to go see Bryan or Tiffany first. More
by rmjphillip
Employees Worked With
Tiffany Martel, Dwight Williams, Bryan Rice
September 09, 2014
Sales Matt and Bob were great. I found a great car for my daughter. The whole process of purchasing the vehicle went very smooth. The staff even got togethe Matt and Bob were great. I found a great car for my daughter. The whole process of purchasing the vehicle went very smooth. The staff even got together and congratulated us after our purchase. More
by Lbrink
Employees Worked With
Bob Martin
September 08, 2014
OUTSTANDING! Definitely best dealership we've ever been too! The staff from sales to finance are family! Will definitely return. God bless 'em all! They rock! Definitely best dealership we've ever been too! The staff from sales to finance are family! Will definitely return. God bless 'em all! They rock! More
by GracemarieDalisay
Employees Worked With
Marine Mata
September 07, 2014
Great First time buying a car from the dealer. Quick and very simple. Went in knowing what i wanted and found it super fast. The experience was overall grea First time buying a car from the dealer. Quick and very simple. Went in knowing what i wanted and found it super fast. The experience was overall great, Lorenzo was really friendly and professional. Would recommend to anyone! More
by AdanLand
Employees Worked With
Lorenzo
September 06, 2014
awsome If you are looking for a good car with a great price. I recommend you to come to Ford Fairfield and find our sells rep, MARIBEL MATA. Great customer s If you are looking for a good car with a great price. I recommend you to come to Ford Fairfield and find our sells rep, MARIBEL MATA. Great customer service and she can help you find the best car with a good price. She definitly help us find our vehicle and we love it. More
by snapplerate
Employees Worked With
Maribel Mata
September 05, 2014
A pleasant, hassle-free experience. I have nothing but good things to say about my experience here. It was my first time leasing a car and never thought it would be such an easy process. I have nothing but good things to say about my experience here. It was my first time leasing a car and never thought it would be such an easy process. My salesperson was incredibly knowledgeable and professional, making suggestions based on my needs and answering any questions i had along the way. I'm currently loving my new ford fusion. thanks again! More
by oldani311
Employees Worked With
Maribel Mata
September 05, 2014
Purchase experience. Benny was awesome, very knowledgable and friendly. Benny made the process seem effortlessly and relaxing. I would recommend Benny to anyone wanting a Benny was awesome, very knowledgable and friendly. Benny made the process seem effortlessly and relaxing. I would recommend Benny to anyone wanting a new vehicle! More
by JamiePerez
Employees Worked With
Benny and Bill. , Benny Maldonado
September 04, 2014
No Pressure Sales for the Ladies When I first called to inquire about a jeep, Matt Swoyer was helpful and friendly! He even offered to email me directions to the dealership. When my When I first called to inquire about a jeep, Matt Swoyer was helpful and friendly! He even offered to email me directions to the dealership. When my wife and I arrived, he had the jeep we were interested in driven up and ready for us to test drive. Matt has a great personality and didn't treat us any differently because we were women. We definitely appreciated his fun and relaxed approach. The rest of the staff here; Dustin the manager and Seffie in finance, were super helpful and made us right at home. We are grateful for the experience and recommend Matt and Fairfield Ford to everyone! More
by Miastar
Employees Worked With
Matt Swoyer
September 03, 2014
Poor Experience after buying a new Ford F-150 FX4 I purchased a brand new 2014 Ford F-150 FX4 and got a great deal. The experience was great in the beginning, but then it all started bad when I had t I purchased a brand new 2014 Ford F-150 FX4 and got a great deal. The experience was great in the beginning, but then it all started bad when I had to come back at 400 miles with a broken Navigation and Bluetooth. My audio module in the truck was bad so the service department at Ford Fairfield fixed it and I never had the problem again. I only had the truck for 2 days and had to give it back to them for 4 days so they could repair a brand new truck. I didn't start having problems with the truck again until at 4600 miles my check engine light turned on and my truck was accelerating poorly. I then had to race home from work and take it to another Ford Service in Novato. They determined after plugging into their computer that multiple codes came up that related to the wiring in the car. After having the truck for the next couple days, they determined it was a loose harness so they took apart all the wiring, checked the connectors and then put it all back together. They then drove the car for 90 miles and released it to me saying no errors came up when plugging the truck back into the computer. I then drove it for another 500 miles and three days later the same problem occurred. I then drove the truck up to Ford Fairfield where the service department is now trying to figure out what is wrong with it. I brought these problems to sales at 400 miles and 4600 miles where I told them I wanted a new truck because this truck was already having so many problems. They proceeded to work with me but concluded that they couldn't help me any further and I would have to take it up with Ford. They attempted to run some numbers on getting a new truck for me and buying my current truck back but told me the value had dropped on the truck. This would, therefore, increase my payments to almost double paying for the same truck with no problems. I said I was not going to do that and we would have to work it out. They were nice enough to give me a loner truck for the time being but forgot to mention it was a 2 day loner. After the 2 days was up, I was told by the salesman that sold me the truck they couldn't work with me on getting me a new, safe, working truck. He also proceeded to tell me he needed the loner back and I proceeded to tell him that I work in Dublin and had no way to get the truck back until the coming weekend. I was then told they could report it stolen if I didn't return it and I told him to help me out because there was no way for me to get it back. I eventually got this matter worked out with a manager who was able to get two drivers to pick it up no questions asked and apologized for the experience. To sum this all up, the buying experience at Ford Fairfield after I started having problems was absolutely HORRIBLE and I would never buy a truck or car from this dealership ever again. I know it was not their fault that the truck they sold me was having all these problems, but as a dealer you are supposed to keep your client happy and help them out anyway you can. I have been told constantly by sales at Ford Fairfield that they can’t help me, but in order to keep a client you have to help them when there is a problem any way you can and not dismiss them. Unfortunately, this didn’t happen and I will never go back to Ford Fairfield to purchase a Ford product. More
by Mmcgowan7
Employees Worked With
Bob Martin, Christian Guyer
September 03, 2014
2015 Fiesta Brittney was very helpful when I returned to test drive the car she took the time to explain things about the car.There was some misunderstanding with Brittney was very helpful when I returned to test drive the car she took the time to explain things about the car.There was some misunderstanding with some numbers on that day that had to be worked out Greg and Brittney work on them so then I came back the next day and had some dealing with the sales person from the first day then Christian I believe his name is, step in and we worked out the numbers and I bought the car. Brittney stayed around the whole time while everything was being worked out, Then she was the one that actually gave me keys and went over the car features and took more time to make sure I was happy with everything and was comfortable with the features the car had. I would like to thank her for the help she gave me . More
by fiestamark
Employees Worked With
brittney,christian ,rusty
